[Sky]

Hi there,

Thanks for reaching out. I’m sorry to hear that you’re having issues with the list view on your site. I will try to help you get this sorted.

It seems to only be having problems on your list view. The expected behavior would be to show the most current events as the initial list view page.

I do not see this behavior in my test install, nor have I heard any other reports of this. Can you work through the troubleshooting steps outlined in our testing for conflicts guide to see if you can track down the source of the issue?

Basically, temporarily switch to the Twenty Seventeen theme, disable ALL other plugins, clear any caches, and see if the problem still exists. If not, then enable everything one at a time until the problem returns. If you do not have a staging server to do this testing on, you can install the Healthcheck plugin, which will allow you to do this and have it only affect the site for your logged in user.

Give that a shot, and let me know how it goes.

Regards,
Sky

[Sky]

Hi there,

I’d be happy to help with your questions.

The only emails that are generated by our plugin are the actual tickets or rspvs that are sent to the attendees. Are you saying that you are not seeing emails as an attendee? Or are you expecting email confirmation as an admin?

The latter is possible with some customization.

If you are not receiving your attendee emails, you can install the following plugin to see if the emails are actually being sent or not: https://wordpress.org/plugins/email-log/ If they show up in this log, then the issue is somewhere down the chain with either your email provider or spam filter.

Hope that helps! Please let me know if you have any additional questions about this.

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out. I will try to help with your question.

The ical feed does not currently support any custom fields. I do not believe the language files will affect the field that is used in the ical file, as it uses a set of strict standards for the data.

Sorry I didn’t have better news for you on any of this. Please let me know if you have any additional questions.

Regards,
Sky

[Sky]

Hi there,

Thanks for reaching out. I’d be happy to help with your questions.

Using the Event Aggregator plugin, you can add as many scheduled imports as you need. The only limit is how many separate imports you run per day. The default license comes with 100. That’s complete imports, not individual events.

Unfortunately, the plugin currently doesn’t pull in images from Google calendar. I believe the only sources that it can import images from are Eventbrite and other sites running The Events Calendar.

It does support importing event categories.

Hope that helps! Please let me know if you have any additional questions about this.

Regards,
Sky

[Sky]

Hi again,

Sorry to hear that the update did not resolve your problem. Looking at the bug ticket, it seems that this particular fix was delayed until the next maintenance release for some reason.

In the meantime, I do have a plugin that should remove the facebook entries and stop throwing that error.

You can access the plugin here: https://gist.github.com/skyshab/cd51514d976ae41cf82fc5fbae8f1364

Just add that to your “must use plugins” folder (wp-content/mu-plugins) and reload the admin. Once you see that the scheduled imports have been removed, you can remove or delete the plugin.

Note that if the “mu-plugins” folder does not exist yet, you can just create it inside “wp-content.”

Give that a shot, and let me know how it goes.

Thanks,
Sky

[Sky]

Hi again,

Glad that’s working!

If you mark a field as “required” and some of them are hidden, you will not be able to submit the form. There’s not really an easy way here to mark only the first set of fields “required.”

This is a “hack” and is going to have some limitations.

Hope that helps!

Thanks,
Sky

[Sky]

Hi again,

Thanks for the additional details. Looking at your site, I see that the events are marked as “UTC+0” timezone. If you are not in this timezone, you may see a difference in when the event is considered “passed.”

Can you share your settings for your site’s timezone in WordPress > Settings > General > Time Zone, and in Events > Settings > General > Time Zone mode?

And then for one of the events, what timezone shows in the admin next to the date and time?

Thanks,
Sky

[Sky]

Hi again,

I have not heard of warnings being displayed when importing an ics feed. The actual image is not included in the file, just the URL to where the image lives. If you are seeing a warning, it’s likely related to your site not having an SSL certificate.

There is not an easy way to omit this data from the ics file. It could be done with some customization, but this is beyond the scope of what I can help with here.

I would try getting a free SSL certificate for your site so that it can be accessed at “https://”

I’m guessing this would solve your issue. Google is now downranking any sites without SSL, so even if this doesn’t solve your problem, it’s still going to be in your best interests.

Hope that helps!

Thanks,
Sky

[Sky]

Hi again,

Great! Glad I was able to help.

Please let us know if you have any other questions or issues in the future.

Thanks,
Sky

[Sky]

Hi again,

Glad you are making progress. As I mentioned, please continue to follow up on the original thread for assistance with the problem.

I’m going to close this ticket now.

Thanks,
Sky

[Sky]

Hi again,

As I mentioned, I am able to import that event in my test install, so not a limitation of of the plugin.

I did get the same experience as you when I first tried this, as the event was not publicly displayed at the time. You have retried this import from the URL since then?

You can also try switching the “Import Process System” in Events > Settings > Imports from “asynchronous” to “cron based” and see if that makes a difference.

Let me know if that changes anything.

Thanks,
Sky

[Sky]

Hi again,

The Events Calendar Pro license just enables updates. You generally don’t need this when setting up a staging site. Just download the plugin from your account and upload via the WordPress Plugins interface.

The Events Aggregator license will work on as many sites as you need. It is only limited by the number of unique imports run per day. Just enter the license for this on the site in Events > Settings > Licenses.

You can just ignore the message about the TEC Pro license after activating.

Hope that helps!

Thanks,
Sky

[Sky]

Hi again,

No. The latest snippet that is working for me is:


/*
* Reorder events on front page main calendar to be random.
*/
add_action( 'pre_get_posts', 'my_randomize_posts', 500 );
function my_randomize_posts( $query ) {

if ( tribe_is_events_front_page() ) {
$query->set( 'orderby', 'rand' );
}

return $query;
}


Thanks,
Sky

[Sky]

Hi there,

I tried entering the event url from your screenshot in the browser and I see a message “You do not have permission for this event.” The event will need to be publicly available when using the URL option.

Regarding the number of events, if there is a limit of 50 events per time from Eventbrite, it should grab the first 50 events. If you set this up on a schedule, it should grab the next events. Try setting the “import limit type” to “number of events” and then “import quantity limit” to 50. It should then grab 50 events at a time.

Let me know if that works for you.

Thanks,
Sky

[Sky]

Hi there,

Thanks for reaching out. I’d be happy to help with your question.

Unfortunately, there are no settings built in to do this. I agree that they way it handles groups tickets could be improved.

I can offer a CSS snippet that might help. It will hide all but the first attendee data fields. If the fields aren’t required it should work in your case.


.tribe-event-tickets-plus-meta-attendee:not(:first-of-type){
display: none!important;
}


Can you add that to your theme’s CSS file or in the customizer Additional CSS panel and see if it has the desired result? If you have other tickets that you don’t want to do this on, you may need to add a more specific selector to the CSS to control which are affected.

Let me know if that helps!

Regards,
Sky

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