Events Calendar PRO + Aggregator
Thanks for reaching out. I’m sorry to hear that you’re having issues with your site. I will try to help you get this sorted.
I am not seeing this behavior on my test install. Can you try running through the troubleshooting steps outlined in our Testing for Conflicts Guide? https://theeventscalendar.com/knowledgebase/testing-for-conflicts/
Basically, temporarily switch to the Twenty Seventeen theme and disable ALL other plugins than The Events Calendar, including any “Must Use” plugins.
Then, try to recreate the problem. If it is working correctly, re-enable everything one at a time until the problem returns.
Let me know how that goes.
Sky, we are having a testing issue due to the limitation on our install license. I do not want to go through the testing on our client’s (First Church) live site and so have set up a test site, but need permission for an additional install for calendar pro AND aggregator just for 48 hours.
Can you do this?
Apologies for the late response. Our team is swamped at the moment. Would appreciate a quick turnaround so that we can get this resolved before the weekend. Thank you.
The Events Calendar Pro license just enables updates. You generally don’t need this when setting up a staging site. Just download the plugin from your account and upload via the WordPress Plugins interface.
The Events Aggregator license will work on as many sites as you need. It is only limited by the number of unique imports run per day. Just enter the license for this on the site in Events > Settings > Licenses.
You can just ignore the message about the TEC Pro license after activating.
Hope that helps!
Thank you. It looks like our ghost site doesn’t throw any errors on testing that I can see. However, we still get a disappearing act on the actual site when trying to ask the plugin to do any sort of update in the imports section.
We have contacted the original developers for further inspection.
Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.
Thanks so much!
The Events Calendar Support Team