[Caroline]

This reply is private.

[Caroline]

Hi Brett,

Thanks for following up! Can you provide any more clarification on what “Limited100” means in this context and how it relates to the type of ticket data you’re trying to import? Any details you can provide may help us to make suggestions here! 🙂

Thank you!

[Caroline]

Hi Alix,

Thanks for reaching out, and I’m so sorry for the issues you’re encountering with your translation files here! Since your inquiry is related to a specific translation, I’m going to move your thread to our translations forum section, where one of our team members will follow up as soon as possible! Please note that we are operating on reduced capacity this week, so it may be a few days until one of our multilingual team members is able to assist. Thanks so much for your patience and understanding! 🙂

Cheers, and we’ll be in touch shortly!

[Caroline]

Hi Aaron,

Thanks for reaching out! At the moment, we don’t offer any built-in options for changing the display of our event date pickers. Any changes to the existing date picker format would need to be made via changes and/or overrides to the existing jQuery and CSS. I’m sorry to disappoint! If you’re interested in seeing options for styling the date pickers added to a future plugin release, I’d suggest submitting your idea to our UserVoice forum, where it can be voted on by other users.

Again, I’m sorry to disappoint! Thanks again, and let us know if you should have any other questions!

[Caroline]

Hi Natalia,

Thanks for following up! The forum link indicated here includes information written for much earlier versions of our plugins and isn’t directly applicable to the latest available versions. You’ll find the most up-to-date information on applying customizations to our plugins on our Themer’s Guide, including instructions for duplicating and modifying templates and a complete list of templates that can be changed to your preferences! You’ll want to check out the template files under the List View subheading beneath The Events Calendar on this page. Once you’ve found the proper template, you should be able to add a link button to each event in the loop using Cliff’s suggestion here.

I hope that helps to get you started! Thanks again, and let us know if there’s anything else we can help you with! 🙂

[Caroline]

Hi Michael,

Thanks for taking the time to complete another round of conflict testing and report back with your findings! If you should need to temporarily roll back to an earlier version of Events Calendar PRO to restore proper widget functionality, you can easily access downloads for previous plugin versions from your account. You can read more about how to downgrade your installed plugins on our Knowledgebase here.

In the meantime, I’d suggest also reaching to your theme’s developer(s) to make them aware of the issue–we’ll be sure to take your comments here into account as we continue to develop and test for future releases! 🙂

Thanks again, and let us know if there’s anything else we can do to assist!

[Caroline]

Hi Vanina,

Glad to hear that you were able to get things working again here! It looks like you’re all sorted now, so I’m going to go ahead and close this thread out. Please don’t hesitate to follow up with a new thread if there’s anything else we can do to assist! 🙂 Thank you!

[Caroline]

Hi Suzanne,

Thanks for following up to confirm! Please don’t hesitate to reach out to us once more if you should have any follow-up questions or concerns here–we’ll be more than glad to assist further. Best of luck with troubleshooting, and let us know if we can be of service! 🙂

[Caroline]

Hi Michael,

Thanks for taking the time to reach out! We’d be more than glad to take a look at what’s happening on your site and see if we can provide some suggestions to get your page speeds up again. 🙂

To get things started here, would you be willing to take a moment to share your system information with us? This Knowledgebase article provides instructions on how to obtain this info and share it securely with us–let us know if you should have any issues as you’re working through the steps!

We’d also love to have a look at a couple of single events on your site, one that’s affected by slowdown and one that appears to be loading at regular speed. If you’d prefer to keep these links private, you can post them as a private reply to this message.

Thanks, and let us know if you should have any questions!

[Caroline]

Hi Robb,

Thanks for reaching out, and I’m so sorry for the trouble here! This is definitely a strange issue, and we’d love to do some further investigating and confirm whether or not we’re looking at a legitimate bug here.

First things first, would you mind taking a moment to share your system information with us so that we can determine what kind of setup you’re running? You can find instructions on how to share your system information with us here on our Knowledgebase. Give it a look over, and let me know if you should have any questions!

Thank you!

[Caroline]

Hi Melanie,

Thanks for taking the time to reach out to us–so sorry to hear you’re experiencing this issue on your live site! I’d be more than glad to get the troubleshooting process started so that we can resolve this for you as quickly as possible!

First things first, we’d love to get a look at your system information for your live site so that we can see what type of setup we’re working with. Would you be so kind as to share that information with us? You can find instructions on how to share your system information on our Knowledgebase article here.

Thanks, and let me know if you should have any questions!

[Caroline]

Hi Hermann,

Glad to hear it, and you’re very welcome! It looks like you’re all sorted here now, so I’m going to go ahead and close this thread out. Please don’t hesitate to follow up with a new thread if there’s anything else we can do to assist! 🙂 Thank you!

[Caroline]

Hi Anthony,

Thanks for reaching out–glad to hear you’re making some progress on your imports here! While we don’t have a built-in tool for pulling images via URL directly from Drupal into The Events Calendar, you may be able to bring these images into your WordPress Media Library using a third-party tool and add them to your events from there. You can find a variety of import tools for bringing content from Drupal here on the WordPress Codex.

I hope that helps to get you started! Thanks again, and let us know if you should have any other questions!

[Caroline]

Hi Justin,

Thanks for reaching out–happy to point you in the right direction here! Nearly all of our plugin templates are structured to be easily modified by the end user, and you’ll find more information on how to get started with making these changes on our Themer’s Guide. For the event hover tooltip, you’ll find the template file to duplicate and modify at /wp-content/plugins/the-events-calendar/src/views/month/tooltip.php.

Our team member Nico provided some great information on modifying event tooltips on another forum thread, which you may also find helpful as you’re getting started here!

Altering Event Tooltip display / displaying Additional Fields in tooltips

I hope these resources help you to make the necessary changes to your site! 🙂 Thanks again for getting in touch, and let us know if you should have any other questions!

[Caroline]

Hi Gilbert,

Thanks for reaching out–I’m so sorry to hear that you’re having these issues with Community Events, but I’d love the opportunity to try and assist you here!

First things first, please make sure that you’re running the latest version of all of our plugins and that all of our plugin version numbers match. Since our plugins rely on code shared between them for a good portion of their functionality, errors can crop up when there are version discrepancies, and it does appear that some of your plugin versions are out of step.

Next, since we’ve pushed a number of updates to our plugins over the last year (and your theme and plugins have likely seen some changes, as well), I’d really like to run a quick round of conflict tests just to ensure that a conflict isn’t to blame for your problems. Would you be so kind as to take a moment to run through these steps on your site? Let us know if you’re able to do so and report back on your findings! 🙂

Thanks, and let us know if you should have any other questions!

[Author]

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