Urgent – No registration for credit card

[Judith]

This issues has not been resolved. I had posted in the wrong place. Thx Trisha for being a lifeline tonight. Hoping this can be resolved.

To reiterate: http://www.unitedpackagingassociates.com; In the Event Section
I’ve set up tickets for our upcoming event. The Register button and two ticket options appear with pricing but no fill in the blanks registration information. I don’t understand what I did wrong. We use Woo Commerce. Can someone help me? We’re announcing our event tomorrow morning.

Thx so very much!

[Trisha]

Hi, Suzanne!

Thanks so much for moving this over and for the system info!

One thing I’ve noticed right away is that there are some javascript errors on this page http://unitedpackagingassociates.com/event/local-company-tour-and-uf-university-of-florida-packaging-lab/ I’m assuming this is the event in question, is this correct?

The leads me to believe that there’s a javascript conflict somewhere that’s preventing the ticket information from displaying. You’ll notice also that your map isn’t set to the proper location either, it’s defaulted to the geographical center of the US. This is probably because it can’t find the coordinates in the javascript code this is another clue so now we just need to track it down!

The best way to do this is to follow the instructions in our Testing for Conflicts guide here https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

What you’re basically going to need to do is switch to a default theme (twenty sixteen or twenty seventeen) and disable all of your plugins except for Event Tickets and Event Tickets Plus. If the problem is still evident in that scenario let us know as we’ll need to investigate further on our end.

If not then start enabling plugins one by one and check the page in question after each plugin activation. If all of your additional plugins are enabled and everything still works then we know the conflict is somewhere in your theme and we’ll need to take additional steps.

Let me know what you find out! Standing by…

Trisha

[Judith]

Thank you for the information. I have contacted the web designer and programmer not wanting to risk tackling this on my own Trisha. Seems scary when I read this. Thank you for your quick response.

Suzanne

[Caroline]

Hi Suzanne,

Thanks for following up to confirm! Please don’t hesitate to reach out to us once more if you should have any follow-up questions or concerns here–we’ll be more than glad to assist further. Best of luck with troubleshooting, and let us know if we can be of service! 🙂

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

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