Ticket Quantities not reducing

[Jenifer]

Hello,
We are using the Event Tickets plugin for our Cooking Classes. And while purchases populate through the attendees list with the customer count, it does not reduce stock on the front end or switch over to sold out when people buy seats for the class. We have to manually reduce every order – and watch to ensure we don’t oversell. This was not always the case, just within the last year or so – prior to this it reduced correctly. We have not made any major changes to our site – we just started to notice glitches with quantities (as of a year ago). We have updated our plugin to the Events Plus version per support recommendation and it worked on the development site but not on the live. We would greatly appreciate help resolving this as it has become a major undertaking with our online ecommerce. You can find our classes on our calendar at: https://www.newpi.coop/new-pi-classes-and-community/2017-04/

This class in particular had 20 seats available (https://www.newpi.coop/event/cheese-friends-class/) two have been purchased to date – but the site and backend have 20 seats still remaining for purchase.

Thank you,

Melanie Roling
Graphic Designer
New Pioneer Food Co-op
[email protected]

[Caroline]

Hi Melanie,

Thanks for taking the time to reach out to us–so sorry to hear you’re experiencing this issue on your live site! I’d be more than glad to get the troubleshooting process started so that we can resolve this for you as quickly as possible!

First things first, we’d love to get a look at your system information for your live site so that we can see what type of setup we’re working with. Would you be so kind as to share that information with us? You can find instructions on how to share your system information on our Knowledgebase article here.

Thanks, and let me know if you should have any questions!

[Jenifer]

This reply is private.

[Caroline]

Hi Melanie,

Thanks so much for following up with this information! In the interest of beginning with the lowest-hanging fruit first, would you mind taking a moment to update your calendar and ticketing plugins to the latest versions, then testing again to confirm whether your stock issues persist on the live site?

You may also wish to confirm that the setting Enable stock management is enabled under WooCommerce’s settings. You can read more about recommended settings for WooCommerce and Event Tickets Plus on our Knowledgebase.

Let me know what the result of these two steps is, and we’ll see where we can go from there!

[Jenifer]

Hi,

“Enable stock management” is enabled in the system.

Current version of plugins (with latest version) as follows:
Event Tickets – 4.4.2 ( to 4.4.5)
Event Ticket Plus – 4.4.2 (to 4.4.4)
The Events Calendar – 4.4.2 (to 4.4.5)

Please confirm above plugin upgrades, so that we can perform these upgrades soon.

Thanks,

[Caroline]

Hi Melanie,

Thanks for confirming! Yes, these listed versions are the ones you’ll want to upgrade to across the board. Please install these versions and let us know if there’s any change once you’re able to test again! If not, we’ll move right on to the next step in troubleshooting, 🙂

Thank you!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

Posts