[Jennifer]

Hello,

I’m sorry that you didn’t receive a response on this thread sooner, but I see that Victor is helping you out with this issue over in this thread. However, I wanted to verify that everything is up and running again following the updates before we close anything out! If there is anything else that you need help with, please let us know.

[Jennifer]

Hello,

Thanks for reaching out!

With Event Tickets, PayPal is the only option for processing payments. Event Tickets Plus adds integrations with WooCommerce or Easy Digital Downloads, both of which will allow users to checkout directly on your site using their credit card.

Just to clarify regarding PayPal, is the transaction not showing in the user’s account or in the admin account? It may take some time for the transaction to appear, so I would recommend checking back to see if it is still missing.

Thanks,

Jennifer

[Jennifer]

This reply is private.

[Jennifer]

Hi Casper,

So sorry for the delay here, I see that my previous reply didn’t save…By default, the attendee export includes the following info: Ticket name, Primary Information , Security Code, Check in, Order ID, Order Status, Ticket #, Customer Name, and Customer Email Address, plus any custom ticket fields. The first and last name will not be broken into separate fields unless you use the to collect this info for each attendee (separately). For the other information you would like to add, you can either use the ticket fields to collect it for each attendee or grab it from the event/order information with a customization. Our themer’s guide is the place to start if you would like to give this a shot! We are limited in the amount of support that we can provide for customizations, but if you get stuck or have any questions, please let me know – I’ll be happy to point you in the right direction!

[Jennifer]

This reply is private.

[Jennifer]

Hi Tamara,

Thanks for reaching out! The template overrides described in our Themer’s Guide only work for the PHP templates found in the “plugin/src/views” folders. Other files (such as stylesheets) cannot be overrides in the same way. Sorry for the confusion there!

For CSS changes, you’ll want to add your custom CSS in one of the following ways:

• The Additional CSS area under Appearance > Customize (if you have one)
• The style.css file of your child theme
• A CSS plugin like Simple Custom CSS

Let me know if you have any questions!

Thanks,

Jennifer

[Jennifer]

Hi Katie,

Thanks for checking out our plugins!

We do not currently offer any built-in integration with Veezi. Event Tickets will let you sell tickets on your site via PayPal, and Event Tickets Plus lets you integrate with WooCommerce or Easy Digital Downloads to sell tickets. Eventbrite Tickets will let you sync events to/from eventbrite.com, and while tickets on the Eventbrite event will display on your site, all ticket sales are handled through eventbrite.com.

We do offer full refunds within 30 days of purchase, so if you’d like to take any of our premium plugins for a test run, feel free to do so! Please let me know if you have any additional questions.

Thanks,

Jennifer

[Jennifer]

Hello,

Thanks for reaching out!

You can add content to the ticket email by doing a template override – our themer’s guide has instructions on doing this, and the template you’ll want to copy and edit can be found at wp-content/plugins/event-tickets/src/views/tickets/email.php.

Regarding the specific information you’re wanting to add (username, name, email, etc.), are you using the custom ticket fields to collect this information for each attendee? If not, then this might be your best bet. This post has some example code that you can use to add these fields to the email.

We are limited in the amount of support that we can provide for customizations, but if you get stuck or have any questions, please let me know – I’ll be happy to point you in the right direction!

Thanks,

Jennifer

[Jennifer]

Hi Natalie,

It looks like this is a duplicate of this post, so I’ll go ahead and close it out.

[Jennifer]

Hi Natalie,

Thanks for reaching out! If you purchased a premium license (which you would have gotten with your Event Tickets Plus purchase), then you have access to support for one year from that date. However, we are not able to provide support here in the Pre-Sales forum – you will need to login with the account holding the premium license to be able to post in the Event Tickets Plus support forum. We’ll be happy to help you out with this from there!

If you need help accessing this account, then please fill out the form on our Contact page and select “Help accessing my account”.

Thanks,

Jennifer

[Jennifer]

Hello,

Thanks for reaching out! I’d be happy to help you with this, but first will you please post this question in our Events Calendar PRO forum? We use the Pre-Sales forum to answer questions about the features of our premium plugins for those interested in purchasing them.

If you have not purchased one of our premium plugins, you can post in our community forum on wordpress.org, which we review weekly to check for bug reports. If you need more in-depth support, you will need to purchase a license.

Our knowledgebase is a great place to start looking for answers. You can also search our premium forums to see if another user has posted about a similar issue. If you’re having trouble with plugin functionality, the best place to start is by testing for a conflict.

Thanks,

Jennifer

[Jennifer]

Hello,

I’m sorry that this extension isn’t working for you…can you make sure that you’re running the current versions of Event Tickets and Event Tickets Plus (both 4.7.2), as well as the current version of WordPress (4.9.5)?

If this doesn’t make a difference, can you please share your full system info with me? Our extensions are free, additional features that we offer to try to provide some custom functionality that has been highly requested, but they are not supported here in the forums as our premium plugins are. However, I will be happy to take a look and see if I can help you find the source of the issue here!

Thanks,

Jennifer

[Jennifer]

Hi Jason,

Due to recent changes in the Facebook API aimed at protecting user privacy, importing events from Facebook is not currently possible. However, more changes are expected to be announced in the near future. We are working on getting as much of this functionality restored as possible, but this will depend on what happens going forward with the Facebook API. So sorry for the bad news here! We are posting updates on this issue here as they become available.

If this means that Event Aggregator no longer works for your project, we will be happy to switch out this license for another product. If you would like to go ahead with this option, just let me know, and I will get it taken care of for you.

Please let me know if you have any questions!

Thanks,

Jennifer

[Jennifer]

Hi Shelley,

I’m sorry that the list view widget is showing up differently for some of your users…I am also seeing the first (smaller) view in my browsers. Are you able to find out which browsers (and which versions) these users are seeing this in?

One thing you could do is set a max-width on the container, which should prevent the widget from ever displaying greater than a certain width. For example:

.tribe-mini-calendar-event {
max-width: 500px;
}

Things do sometimes show up differently in different browsers (especially older browsers), but we do try to minimize this as much as possible. Let me know if that fixes this for these users! Please note that we are limited in the amount of support that we can provide for CSS customizations, but I will try to point you in the right direction with this if the above CSS doesn’t help 🙂

Thanks,

Jennifer

[Jennifer]

I’m sorry that didn’t work for you…Please make sure that you clear out any caching after adding this (both in your browser and any caching that you may be doing on your site) to make sure that you’re seeing the current version of the page. If this doesn’t make a difference, you an also try adding an !important like this:

display: none !important;

If it’s still showing up, can you please send me a link to a page on your site where this is appearing?

Thanks,

Jennifer

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