Can we purchase more support? Also, we are having an issue with tickets

[Natalie]

Hello

We have purchased events ticket plus but I believe our 6 month of support has run out. Could you please let me know what the usual steps would be for extending this if we need to so we can discuss if an extension is worth while?

On another note, we are having an issue with our ticketing which needs investigating asap. We have made some purchases for tickets to events that have been successfully paid via PayPal, but there is no record of an order taking place, and the attendee has not been added to the list.

Please note that this relates to events on manawatuchamber.co.nz and the account holder is [email protected]. Feel free to email her (Amanda) as she will pass on your messages to me, but please note you will be resolving this issue with me (Natalie)

Regards
Natalie

[Jennifer]

Hi Natalie,

Thanks for reaching out! If you purchased a premium license (which you would have gotten with your Event Tickets Plus purchase), then you have access to support for one year from that date. However, we are not able to provide support here in the Pre-Sales forum – you will need to login with the account holding the premium license to be able to post in the Event Tickets Plus support forum. We’ll be happy to help you out with this from there!

If you need help accessing this account, then please fill out the form on our Contact page and select “Help accessing my account”.

Thanks,

Jennifer

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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