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Hi Todd,
Thanks for reaching out – so glad to hear that you’re liking the plugins so far!
I think we do have a free extension that will solve this problem for you, which you can download here. Please let me know if this works for you and if you have any questions!
Thanks,
Jennifer
Hi Badi,
Thanks for reaching out!
The PDF uses this template: wp-content/plugins/event-tickets/src/views/tickets/email.php. So, you can add custom fields to that template by doing a template override, which our themer’s guide has some instructions on.
We are limited in the amount of support that we can provide for customizations, but if you get stuck or have any questions, please let me know – I’ll be happy to point you in the right direction!
Thanks,
Jennifer
Hi Paul,
I’m glad that you were able to get the default minimum working! To your first question about the button, you would need to customize this with a template override as you did for the default minimum. You’ll find the button in the same tickets.php template you customized already, so you can make this change in the copy that you already have. Look for this code:
<td colspan="4" class="woocommerce add-to-cart">
<?php if ( $must_login ) : ?>
<?php include Tribe__Tickets_Plus__Main::instance()->get_template_hierarchy( 'login-to-purchase' ); ?>
<?php else: ?>
<button
type="submit"
name="wootickets_process"
value="1"
class="tribe-button"
>
<?php esc_html_e( 'Add to cart', 'event-tickets-plus' );?>
</button>
<?php endif; ?>
</td>As Andras mentioned, customizations are outside the scope of support that we can provide here in the forums, so for the changes to the button, you will need to take it from here.
Regarding allowing organizers to submit events from the front end, Community Events will create a form for them to do so. If you would also like them to sell tickets on their events, then you would need Community Tickets as well.
I took a look at the two events you linked to, and from what I can see on the front end, it appears that no additional fields have been added on this event:
https://quicktraining.ie/course/03-may-17-mulhuddart-dublin-15-solas-safe-pass/
Can you please send me a screenshot of what you’re seeing in the Attendee Information section for the ticket on this event? Please note that if you are replying via email, attachments will not be included – you’ll need to login and post the image directly in the thread.
Thanks!
Thanks for clarifying! I’m not sure what the average time is, but I don’t think that it should take this long for it to show up…I am going to check with the team on this, but I would also recommend taking a look at this article to double-check that everything has been configured correctly on the PayPal side. I’ll let you know what I find out on the average time it should take for this to happen.
We are hoping that we will be able to get things back up and running at some point, but unfortunately we cannot make any guarantees on this or offer a timeline as to when that might happen. This is something that we are continuously working on though – I understand that Facebook imports was a major feature of Event Aggregator for many of our users, so it is definitely something that we want to restore if we can!
For the time being, we also understand that this interruption in service means that EA is no longer a great fit for some of our users. So, we are offering to swap out the license for another product that might be more useful, or we can also do a partial refund for the time remaining on the license. Please let me know how you would like to proceed, and I’ll be happy to take care of it for you!
Hello,
You can find that function here: wp-content/plugins/event-tickets/src/Tribe/Tickets.php, but I’m not sure that it will be particularly helpful with what you’re trying to do…you may instead want to use the order_id to grab the other info from the WooCommerce order.
If you’d prefer not to tackle this customization on your own, we may be able to assist you further. We do need to prioritize support requests from other customers at this time but I’ll certainly flag this with the team and – although we can’t make any promises – if we have time and space to come back and help, we’ll be happy to do so. Please let us know if you’d like to go this route so that you can be added to this queue.
In the meantime, if there is any more information you can share (including mocks) that will help us to better understand what you are seeking please do feel free to add them to this ticket.
If you urgently need help with this, however, you may instead wish to consider working with a suitably skilled developer or designer who can offer the additional level of support you require.
Thanks!
Thanks for clarifying! For the week view, you could hide the hours section with CSS (see this post for some example CSS that you could use as a starting point), or you could also do a template override to remove that section. Our themer’s guide has instructions on doing template overrides, and the templates for week view can be found at wp-content/plugins/events-calendar-pro/src/views/pro/week.
If you would prefer to modify the list view to remove the elements that you don’t want, you can do a template override to accomplish this as well. The templates for list view are at wp-content/plugins/the-events-calendar/src/views/list.
We are limited in the amount of support that we can provide for customizations, but if you get stuck or have any questions, please let me know – I’ll be happy to point you in the right direction!
Thanks for clarifying that. I tested this out in my local environment but was not able to recreate this issue…deleting an RSVP does increase the stock by 1 on my end. When you created this RSVP, did you set the capacity available at that time, or did you add/change it after someone had already registered (prior to deleting any attendees)?
If you haven’t done so already, try running through the steps outlined here to test for any conflicts that might be occurring with your theme or another plugin (you can alternatively try using a plugin like Health Check to test this out). Make sure to have WP_DEBUG enabled during testing, and copy/paste any errors that you see into a private reply. If you don’t have a testing site already, the free WP Staging plugin will let you create a quick copy of your live site that you can use for testing.
Please let me know what you find!
Hello,
I first want to apologize for the delay in getting back to you here. This wasn’t showing up as waiting on this end, so sorry about that! However, we have identified this as a bug where changing the capacity after an attendee has already registered does not increase the availability. Unfortunately I don’t have a timeline at the moment as to when the fix for this will be released, but I did link this thread to our internal ticket – as soon as we have an update, we’ll let you know here. I apologize for the inconvenience that this is causing, and thank you for your patience as we work on getting this resolved. If you have any questions in the meantime, please let me know!
Hello,
First, I want to apologize for the delayed response here – it looks like this thread slipped through the cracks. So sorry about that! But, I’m glad to hear that you’re liking the free versions so far 🙂
Events Calendar Pro will let you create recurring events like this, but unfortunately tickets cannot be created in the same way. You can add tickets to a series of events, but this will not generate individual tickets for each date in the series. The tickets will be for the series as a whole.
You can however set start and end sale times for tickets, cutting off sales 24 hours before the start of the event. Even if an event is sold out or tickets are not currently for sale, the event will still be visible on your calendar – users just won’t be able to purchase tickets.
Preventing an event from being booked more than once by the same user is not a default feature of Event Tickets Plus, but you could change this via a customization – our themer’s guide is the place to start if you’d like to give it a shot!
We do offer full refunds within 30 days of purchase, so if you’d like to take Event Tickets Plus for a test run, feel free to do so! Please let me know if you have any additional questions.
Thanks,
Jennifer
