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Hello,
Event Tickets Plus does come with the ability to create custom fields on tickets to collect additional info, like the attendee name, for each attendee when the tickets are purchased. This will let the purchaser enter individual names for each ticket. Can you give this a try and let me know if it gets you what you’re looking for?
Thanks,
Jennifer
Hi Maynard,
Thanks for checking out Event Tickets Plus! Users will receive their tickets in an email automatically. You can use it on your local server – we do offer full refunds within 30 days of purchase, so if you’d like to take Event Tickets Plus for a test run, feel free to do so! Please let me know if you have any additional questions.
Thanks,
Jennifer
Hello,
I’m sorry that you’re running into this issue with the imports, but I’ll be happy to help you out. If you look under Events > Settings > Imports, you’ll see some overwrite options. Changing the “Event Update Authority” setting to either “Overwrite my event with any changes from the original source.” will overwrite the info on your site with changes that you make in the source calendar, which sounds like what you would need here. If this isn’t the setting that you’re using, can you switch to this setting? If you have made any changes to the events on your site that you don’t want overwritten, you would want to use the “Import events but preserve local changes to event fields.” setting instead.
Regarding the pages being mostly blank, I did some testing on my end, but I am not seeing the same thing locally. As a first step, can you try running through the instructions outlined here to check for any conflicts that might be occurring with your theme or another plugin? You’ll want to drop down to a completely default environment (all plugins besides The Events Calendar and Events Calendar Pro disabled and the Twentyseventeen theme enabled) and make sure that you have WP_DEBUG enabled to begin testing. If you don’t have a testing site, the free Duplicator or WP Staging plugins can help you get one set up.
Finally, can you share your full system info with me as well?
Thanks,
Jennifer
Hello,
I’m sorry that you’re running into this issue, but I’ll be happy to help you out.
I tested this out on my end, but I was not seeing the same thing locally – the month view was working correctly for me on mobile.
As a first step, can you check to see if you have the “Default stylesheet used for events templates” setting under Events > Settings > General set to “Full styles”? If so, can you try switching that setting and see if that fixes the issue? There was a known issue with that setting in previous versions, so if this is the case, you may need to update the plugins to the current versions (The Events Calendar and Events Calendar Pro ).
If that doesn’t make a difference, the next step would be to try dropping down to a completely default environment (all plugins besides The Events Calendar and Events Calendar Pro disabled and the Twentyseventeen theme enabled) to see if this is still happening. Be sure to clear out your browser cache and any server caching that you might be doing, then try reenabling the other elements of your site one at a time to see when the problem reappears. If you don’t have a testing site already, the free Duplicator or WP Staging plugins can help you get one set up.
Can you also share your full system info with me?
Thanks,
Jennifer
Hello,
Thanks for reaching out!
To answer your second question, them checking the box only prevents their avatar from appearing on the front end – it does not affect the attendees list 🙂
To hide the option, you can use this CSS:
#buy-tickets .tribe-tickets-attendees-list-optout {
display: none;
}or do a template override of the tickets.php file found at wp-content/plugins/event-tickets-plus/src/views/wootickets – you’ll want to remove the following from your copy:
if ( ! $hide_attendee_list_optout
&& class_exists( 'Tribe__Tickets_Plus__Attendees_List' )
&& ! Tribe__Tickets_Plus__Attendees_List::is_hidden_on( get_the_ID() )
) { ?>
<tr class="tribe-tickets-attendees-list-optout">
<td colspan="4">
<input
type="checkbox"
name="optout_<?php echo esc_attr( $ticket->ID ); ?>"
id="tribe-tickets-attendees-list-optout-edd"
>
<label for="tribe-tickets-attendees-list-optout-edd"><?php esc_html_e( "Don't list me on the public attendee list", 'event-tickets-plus' ); ?></label>
</td>
</tr>
<?php
}We are limited in the amount of support that we can provide for customizations, but if you get stuck or have any questions, please let me know – I’ll be happy to try to point you in the right direction!
Thanks,
Jennifer
Hi Francieli,
You can create multiple tickets on an event that each have different prices. Event Tickets will let you sell tickets on your site via a direct integration with PayPal, and Event Tickets Plus will let you use WooCommerce or Easy Digital Downloads to sell tickets. Either way, you will be able to offer multiple tickets (each with their own price) on an event.
We do offer full refunds within 30 days of purchase, so if you’d like to take Event Tickets Plus for a test run, feel free to do so! Please let me know if you have any additional questions.
Thanks,
Jennifer
Awesome! Glad to hear everything is working now Henry!
If you run into any other issues, please don’t hesitate to reach out 🙂
Hi Nancy,
I’m sorry that you’re running into this issue, but I’ll be happy to help you out.
It sounds like something might have gone wrong with the plugin files for The Events Calendar, possibly during an update. Can you try reinstalling manually by deleting folder for The Events Calendar via FTP and reuploading the plugin?
Let me know if this fixes it!
Thanks,
Jennifer
Hello,
I’m sorry that you’re running into this issue, but I’ll be happy to help you out! If there are events inside the limit you have in the settings, then they <i>should</i> be imported. Can you please send me the link that you are importing from so that I can test it out on my end?
For the events that were imported, did they seem to be random events, or were they the next upcoming events (did the import stop importing events that occur after a certain point in time)? Were the events that weren’t imported set as recurring events in Google?
Hola,
Eché un vistazo a su sitio, y para el evento “Curso Adobe Illustrator”, los campos aparecen debajo del mapa (ver captura de pantalla). Esto parece ser un problema de estilo: ¿puedes intentar ajustar la configuración “Default stylesheet used for events templates” y “Events template” en Events > Settings > Display y avisarme si eso hace la diferencia?
Gracias,
Jennifer
Hi Ben,
Thanks for checking out Event Aggregator!
You can import events as far into the future as you would like. You can also schedule imports to recur whenever you need them to so that your calendar stays up to date.
The following articles should help you get a better idea of how Event Aggregator works and what options are available, and we also offer full refunds within 30 days of purchase, allowing you to try out the product for one month and request a refund if it doesn’t do what you need. 🙂
Event Aggregator Import Settings
Managing Your Scheduled Imports in Event Aggregator
How Do Event Aggregator’s Import Limits Work?
Importing Events from a Feed or URL
Please let me know if you have any questions!
Thanks,
Jennifer
Hi Ben,
Thanks for reaching out!
First, just to clarify, Events Calendar Pro does not integrate with WooCommerce by default – are you using a third-party plugin or a customization to create products from event submissions? If so, then this would not integrate with Event Tickets Plus.
When you create tickets through Event Tickets Plus, a WooCommerce product is created for each individual ticket (but still not the event itself). These tickets are pretty standard WooCommerce products (although they are hidden from the Shop page by default and the full product page is also disabled, as we have a custom ticket form that appears on the event page).
Regarding your question about displaying attendees, this is a feature that comes with Event Tickets Plus. It will display the avatars for users who have registered for a particular event (by purchasing the tickets on that event) on the single event page – you can enable this on the event’s ticket settings (read more about this in this article).
If you would like to take Event Tickets Plus for a test run to see how this works and make sure it is what you are looking for, feel free to do so! We offer full refunds within 30 days of purchase, so if it isn’t what you’re looking for, we’ll be happy to give you your money back. 🙂
Please let me know if you have any questions or if I’ve misunderstood what you’re looking for!
Thanks,
Jennifer
Hello,
Thanks for reaching out! Community Events uses the regular WP user accounts that already exist on your site – it does not have a separate user base or separate registration process for event submissions. Is the form that you linked to one that you’re using to create user accounts? Are they sent a link to login/create an account/set a password upon submitting that form? If so, then they will be able to use that same account to submit events through the Community Events form.
Regarding the approval process, you can set the default status that events are submitted into under Events > Settings > Community > General > “Default status for submitted events” – you can select the “Draft” or “Pending Review” statuses to prevent events from being published immediately. This gives you a chance to review the submissions and publish them yourself. If you are referring to the account review process, then this would be handled entirely outside of Community Events, which has no built-in functionality for handling user creation. The “Allow anonymous submissions” option allows you to remove the requirement for users to be logged in to submit events, but as long as that is unchecked, then Community Events will simply check that the user is logged in before showing them the event submission form.
If you are looking for more advanced user management, then you might need to do a customization. However, we do have some additional features coming soon (via a free extension) that will provide more options for which user roles are able to submit events.
Please let me know if you have any questions or if I’ve misunderstood what you’re looking for!
Thanks,
Jennifer
Hello,
I’ll be happy to help you out with this!
Once you increase the number of attendees (to be greater than 0), a name and email address box should appear below the quantity input. Is nothing appearing when you increase the quantity?
If this is the case, can you try running through the instructions outlined here to check for any conflicts that might be occurring with your theme or another plugin? I would recommend doing this in a staging site – if you don’t have a staging site already, the free Duplicator or WP Staging plugins can help you get one set up. Please make sure to have WP_DEBUG enabled during testing and copy/paste any errors that you see into your reply.
Can you also send me a link to the page where this is happening and share your full system info with me?
Thanks,
Jennifer
