Jennifer

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Viewing 15 posts - 781 through 795 (of 4,212 total)
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  • in reply to: Event ticket Payment – URGENT #1549532
    Jennifer
    Keymaster

    Hi Dominique,

    I’m sorry that we weren’t able to get this working with your original page…if you would like to continue working on it, please send me a link to this page in a testing environment (you can use the free Duplicator plugin to create a staging environment if you don’t have one already), and I’ll be happy to continue troubleshooting this with you!

    Thanks,

    Jennifer

    in reply to: One calendar distributing to multiple sites #1549455
    Jennifer
    Keymaster

    No problem! If decide to go ahead with Event Aggregator and run into any issues, you can always reach out to us on our Help Desk 🙂

    in reply to: Users can not add new events. #1549392
    Jennifer
    Keymaster

    Hi John,

    If you made customizations via template overrides (which you can read more about here), then your code will be safe. However, if you customized the core template files, then these will be erased when you update. For this reason, we never recommend making changes directly in the plugin files. I would definitely recommend making the updates first in a staging site before doing this on your live site, and it’s always a good idea to make a full backup before making changes like this on your live site, just in case something goes wrong.

    in reply to: ticket/qr code not being received by customer #1549387
    Jennifer
    Keymaster

    This reply is private.

    in reply to: Changes in photo view #1549385
    Jennifer
    Keymaster

    Great! I’m glad that fixed it! If there is anything else that I can help with, please let me know.

    Thanks,

    Jennifer

    in reply to: filter bar always show on mobile #1549375
    Jennifer
    Keymaster

    Thanks for sending that over! Just to clarify, did you deactivate all other plugins (besides The Events Calendar and Filter Bar) and switch to a default theme at the same time? If so, were you still seeing this issue in that default environment?

    I see that you disabled Filter Bar on your live site…We are not able to login to the backend of user sites, but if you can send me a link to this page on your staging site (with all other plugins disabled and a default theme like Twenty Seventeen enabled), I can do some more testing on my end.

    Thanks,

    Jennifer

    in reply to: Export Events (iCal) in Month View #1549362
    Jennifer
    Keymaster

    Hi David,

    Try adding this CSS, which will only target the button in month view:

    #tribe-events .tribe-events-month .tribe-events-button {
    display: none;
    }

    The button is being added via the “tribe_events_after_footer” action, which you can see in wp-content/plugins/the-events-calendar/src/Tribe/iCal.php, so there is not an easy way to add a class around that button itself (we never recommend modifying core plugin files). However, if you did want to add a class, you could do a template override of the content.php file found at wp-content/plugins/the-events-calendar/src/views/month, where you’ll see

    You can add a wrapper around this if you would like. If you’re just trying to hide the button until this is fixed, then I would recommend going with the CSS option 🙂

    Let me know if you have any other questions.

    in reply to: Create events under subpage #1549318
    Jennifer
    Keymaster

    Hi Barry,

    We do not have specific instructions for modifying the URL; the themer’s guide is meant to be a starting point for making customizations. You would need to look through the plugin files to determine how to change the structure…I did a quick search myself, and I would recommend starting by taking a look at the getLink function found in wp-content/plugins/the-events-calendar/src/Tribe/Main.php. Note that any changes should be made either by using template overrides as described in our themer’s guide or by using the hooks that you find in our core plugin files. We never recommend updating core plugin files, as any changes made there will be erased the next time you update the plugin.

    in reply to: Eventbrite Bad License #1549305
    Jennifer
    Keymaster

    Thanks for clarifying. I just checked on our ticket for this, and it looks like this is scheduled to be released shortly, although I don’t have an exact date that I can give you. We’ll let you know as soon as it’s out!

    Jennifer
    Keymaster

    No problem 🙂

    Jennifer
    Keymaster

    No problem Andreas! If there is anything else that I can help with, please let me know 🙂

    in reply to: Which plugins do I need? #1549283
    Jennifer
    Keymaster

    No problem! Just let me know if you have any other questions.

    Jennifer
    Keymaster

    This reply is private.

    in reply to: Event runs Multiple Days #1549279
    Jennifer
    Keymaster

    Hi Kristopher,

    Thanks for checking out Events Calendar Pro! That’s awesome to hear that it’s worked well for you in the past! 🙂

    For this scenario, you could create:

    • One event that runs from 10:00 on Saturday to 14:00 on Sunday with an RSVP
    • Two events, but only include the RSVP on the first event with a link in the second to RSVP (on the first event)
    • One recurring event, which will display separately on the calendar, but the RSVP will apply to the series (meaning both dates); individual tickets for each day will not be created

    If you go with the recurring option, you have the option in the settings to only display the first instance of each recurring event in list-style views. However, the event would still show on both days (from 10:00-14:00) on the month, week, and day views.

    We do offer full refunds within 30 days of purchase, so if you’d like to take Pro for a test run to see if this will work for you, feel free to do so! Please let me know if you have any additional questions.

    Thanks,

    Jennifer

    in reply to: Eventbrite Tickets 4.5 Not Working #1549265
    Jennifer
    Keymaster

    Hello,

    I’m sorry that you’re running into this issue! We are aware of it and are working on getting a fix out as soon as possible. As soon as we have an update, we’ll let you know here.

    I apologize for the inconvenience that this is causing, and thank you for your patience as we work on getting this resolved. If you have any questions in the meantime, please let me know!

    Thanks,

    Jennifer

Viewing 15 posts - 781 through 795 (of 4,212 total)