ticket/qr code not being received by customer

[startupfestivalnam]

Hi th

[Jennifer]

Hello,

I’m sorry that you’re running into this issue, but I’ll be happy to help you figure out what’s going on!

Can you tell me which ecommerce platform you’re using to sell tickets (WooCommerce, Easy Digital Downloads, or Tribe Commerce)? Are users receiving the order confirmation email (which is a separate email from the ticket email) or no emails at all? Are you able to see these users as attendees on the backend?

Finally, can you please share your system information with me as well?

Thanks,

Jennifer

[startupfestivalnam]

Hi Jennifer,
Thanks for getting back to me.
I can see the customers on the back end but no emails are being sent/received.
I am using WooCommerce for the checkout/tickets.
Thanks,

[Jennifer]

Thanks for clarifying! Are you able to send any other emails from your site, or is this issue only happening with tickets?

I would recommend using a plugin like Easy SMTP. SMTP provides a more reliable method for sending emails than the default wp_mail() function. Can you give this a try and let me know if this makes a difference?

It looks like you may have tried to share your system info with me, but unfortunately it didn’t come through. Can you copy it from Events > Help > System Information and paste it into a private reply?

Thanks,

Jennifer

[startupfestivalnam]

This reply is private.

[Jennifer]

This reply is private.

[startupfestivalnam]

Hi Jennifer – thanks – I have updated and tried again and installed the SMTP and still nothing?

[Jennifer]

Thanks for updating! If you are doing any caching on your site (on your server or via a plugin), you’ll want to clear that out following the updates. Were you able to drop down to a default environment and test if you were able to receive emails then? Also, are you receiving other emails from your site, or is it only ticketing emails that aren’t being sent?

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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