[Jennifer]

Hi John,

Thanks for reaching out!

Since tickets include a cost field themselves, the original cost field is removed by default when ticketing plugins are installed. However, we have a free extension that you can use to add it back!

Let me know how that works for you!

Thanks,

Jennifer

[Jennifer]

Hi Christine,

Thanks for using The Events Calendar! The free version does come with some options to control how much the events pages inherit from the theme – this guide has some more information on configuring those settings.

Events Calendar Pro comes with shortcodes that you can use to display calendar widgets or full calendar views anywhere on your site, and you can also include parameters (like a category or calendar view) to customize the view.

We do offer full refunds within 30 days of purchase, so feel free to take Pro for a test run! If you have any other questions, please let me know.

Thanks,

Jennifer

[Jennifer]

Hi John,

Thanks for reaching out, and I’m sorry to hear you’re running into this issue! It does sound a bit strange…could you please send me a screenshot of what you are seeing in the “events” dropdown?

From your WordPress Dashboard, you should see an “Events” option in the left-hand menu that will take you to the events when you click on it, where you can add and edit events. Are you seeing this, and if so, what do you see when you click it?

[Jennifer]

Hi Jenna,

Thanks for reaching out!

Unfortunately recurring events do not currently support tickets for individual dates in the series. You can add tickets to the series itself, and they will appear on each date in the series, but it is actually the same ticket for all dates – there is unfortunately no way to tell which date users intended to buy the tickets for.

However, we are working on improving this for future releases. I would recommend casting your vote on the feature request here, which will help you stay up to date as we make progress on implementing this.

For the time being, I’d recommend breaking the events from the series and then adding tickets to the individual events. You could also use the custom fields that come with Event Tickets Plus to allow users to enter the date manually. However, there would not be any type of validation with this method to check to see how many tickets were left for that particular date, etc.

I’m sorry I don’t have a better answer for you, but please let me know if you have any questions!

Thanks,

Jennifer

[Jennifer]

Hi Joseph,

Thanks for reaching out!

This is not an out-of-the-box option, but you could do it with a customization. The template for the tooltip can be found at wp-content/plugins/the-events-calendar/src/views/month/tooltip.php. To customize it, you can copy it into your child theme by following these instructions and edit it from there.

You’ll need to add some code where you would like the venue or address to display. This post has an example of pulling in and displaying the venue data. We are limited in the amount of support that we can provide for customizations, but I hope this gets you started – if you have any questions or get stuck, please let me know and I’ll be happy to point you in the right direction!

Thanks,

Jennifer

[Jennifer]

Hi John,

Thanks for providing that additional information! I do understand your frustration with this and appreciate the amount of time and effort you’ve spent on your end already trying to find a solution. I have looked through our past threads but was not able to find any other users reporting this same issue.

You can find the code for handling WooCommerce integration under wp-content/plugins/event-ticekts-plus/src/Tribe/Commerce/WooCommerce, but since I’m not familiar with the gift certificate plugin you’re using, I’m not sure what to suggest as far as what specifically could be conflicting with it.

As I mentioned before, we are really limited in the amount of support that we can provide for integrations, but if you want to send me a copy of the gift certificate plugin you’re using, I’ll be happy to do some testing and see if I can find anything that might be causing this issue. If there is a conflict, I can’t guarantee a fix, but I’ll do my best to recommend a solution! If you’d like to do this, please upload the plugin to Dropbox and paste the link here.

Thanks,

Jennifer

[Jennifer]

Hi Christopher,

I’m sorry to hear you’re running into this issue with Event Aggregator! I tested out the link you sent, and I am getting the same thing on my end.

I don’t see any bug reports currently open for this, so I am going to run it by the team and get back to you shortly!

Thanks,

Jennifer

[Jennifer]

Hi Darren,

Each event with tickets has its own attendees screen, which lets you see the tickets that have been purchased for each event. From the WooCommerce order, you can click on the ticket, which will take you to the product page for the ticket, and you can see the event that the ticket was purchased for (see screenshot).

However, it sounds like you might be using tickets on recurring events? If so, recurring events do not currently support tickets for individual dates in the series. You can add tickets to the series itself, and they will appear on each date in the series, but it is actually the same ticket for all dates – there is unfortunately no way to tell which date users intended to buy the tickets for.

We are working on improving this for future releases however. I would recommend casting your vote on the feature request here, which will help you stay up to date as we make progress on implementing this.

For now, I would recommend breaking the events from the series and then adding tickets to each date, or you could also use the custom fields that come with Event Tickets Plus to allow users to enter the date manually. However, there would not be any type of validation with this method to check to see how many tickets were left for that particular date, etc.

Please let me know if you have any questions!

Thanks,

Jennifer

[Jennifer]

Hi Tim,

I’m sorry to hear you’re running into this issue, but I’ll be happy to help you figure out what’s going on!

Could you please share your system information with me, as well as the links that you are using to import so that I can do some testing on my end? Also, is this also happening with one-time imports or only with scheduled imports?

Thanks,

Jennifer

[Jennifer]

Hi Gaurang,

Using Events Calendar Pro, you can create custom fields that will appear on all events, including in the Community Events form on the front end. However, adding additional taxonomies would require a bit of custom development.

If you decide you would like to have the coding done for you, we do also have a list of recommended developers that you could contact.

Let me know if you have any additional questions!

Thanks,

Jennifer

[Jennifer]

Hi Alexandra!

Thanks for the great feedback, it’s so good to hear that you’re enjoying the plugins so far!

You can indeed use Event Tickets with Event Aggregator. You would need to add the tickets to the events after they have been imported, but afterwards you can continue importing without overwriting the tickets.

If you’d like to test it out, we do offer full refunds within 30 days of purchase, so feel free to do so! Please let me know if you have any other questions.

Thanks,

Jennifer

[Jennifer]

Hi Benjamin,

Thanks for testing that out! I will log this as a bug for that extension, but unfortunately I cannot guarantee that it will be completed within two weeks. Our extensions are usually created when users request customizations that our developers see as being potentially beneficial for multiple users, and they are offered for free but do not fall under the same umbrella of support as our premium plugins.

If you need an immediate fix, I would recommend contacting one of our recommended developers. I linked this thread to our internal ticket, so as soon as we have an update, you’ll be notified here.

Thanks,

Jennifer

[Jennifer]

Thanks Karen!

It turns out this functionality is actually part of an older plugin that one of our developers wrote, which is no longer maintained or supported. It came before my time, so I was not aware of it previously. Sorry for the confusion there!

I did check with him, and he said he did not believe it would include events that are ignored. Ignoring events “marks” them in a way that this plugin would likely not recognize, since the concept if ignoring events was introduced with Event Aggregator, which came after the plugin was deprecated.

I hope that helps clear things up! Please let me know if you have any questions.

Thanks,

Jennifer

[Jennifer]

Hi Ian,

I just heard back from one of our developers, and we went ahead and logged this internally as a bug. I linked this thread to our internal ticket for this issue, so as soon as we have an update, we will let you know here.

I’m sorry for the inconvenience here, but thank you for your patience as we work on getting this resolved! If you have any questions in the meantime, please let me know.

Thanks,

Jennifer

[Jennifer]

Hi Karen,

Can you please send me a screenshot of your settings so that I can tell you for sure? I think you might be referring to the recurring events cleanup, which is separate from ignoring events that come in through Event Aggregator. If so, that setting will not affect the events that you ignore.

Thanks,

Jennifer

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