[Jennifer]

Hello,

We are not able to login to user sites, but I’ll be happy to help you figure out what’s not working! First, I would recommend clearing out any caching you have on the site level (for example, if you’re using a caching plugin) as well as your browser to make sure that you are seeing the current version of the page. Next, can you verify that you created the tribe-events folder directly inside your theme folder (located at wp-content/themes/your-theme/)? Within that folder, you want to create a new folder named pro.

After that, you’ll want to copy the file found at wp-content/plugins/events-calendar-pro/src/views/pro/photo/single-event.php into that folder (wp-content/themes/your-theme/tribe-events/pro/). Now you can copy the single event template for photo view – which you can get from wp-content/plugins/events-calendar-pro/src/views/pro/photo/single-event.php – into the new pro folder. From there, all you really need to do is comment out the sections you don’t want, or you can remove them entirely. So for the excerpt you could comment it out by adding two forward slashes like this:

<?php // echo tribe_events_get_the_excerpt() ?>

Once you save the file and refresh the page, you should see your changes. Again, it would be a good idea to clear any caching after you update the file.

Let me know if that helps!

Thanks,

Jennifer

[Jennifer]

Hi Nick,

Thanks for following up! Here’s what I am seeing in the inspector…I also looked through our plugin files but don’t see anything that would set the image to 225%. Just to make sure we’re on the same page, could you please send me a screenshot showing exactly what you’re referring to?

[Jennifer]

Hi Owen,

I’m sorry to hear that you’re running into this issue as well! We’ve had multiple users reporting this and are working on pinpointing the source of the problem. To help us do that, could you please share the following information:

• WP timezone
• Server timezone
• Timezone handling of TEC (Events > Settings > General tab – https://cloudup.com/cJxYQ0ulUVE)
• Timezone setting of the specific events (https://cloudup.com/chXmUKvZ1Oj)

I do apologize for the inconvenience, and thank you for your assistance as we work to get this resolved!

Jennifer

[Jennifer]

Hi Jeane,

Thanks for reaching out! Unfortunately there is not currently an “attachment” custom field type that you can add to the community form. We do have an open feature request for more field types, so we would love it if you could cast your vote there and add some feedback as to what types of fields you’d like to see added (such as attachments). I know this isn’t exactly what you’re looking for, but for the time being, one workaround could be to add a URL field where users can paste a link to the PDF (such as from Google Drive or Dropbox).

I’m not aware of any particular developers from our list that would be best to contact for this type of request, but I’ll leave this thread open in case any of our other users have any recommendations!

Thanks,

Jennifer

[Jennifer]

Hello,

Thanks for checking out our plugins!

Event Tickets Plus does not currently have a way to export all tickets at once, but each event does have the option to export the tickets/attendees for that event. If you want to export the events themselves (such as to import into another calendar), you will find links to do this in month view, so users can export that month’s events. You could also use this snippet to export all events at once (note that this will not include attendee information, only event information). This article has some more information on exporting events. Many of our users use WP All Export, which provides a lot of flexibility in what you export and allows you to export to .csv or .xml.

We do have a page where you can view all attendees for a particular event, and we also have an extension that allows you to view all registrations on a single page. This article has some more details on managing attendees and the check-in process.

There is not currently an out-of-the-box way to email all attendees of an event. Each time a ticket purchase is made, and order confirmation email is sent along with an email containing the actual tickets. In order to send an email out before the event, you would need to use a third-party plugin/mailing system and export the attendees list.

We do offer full refunds within 30 days of purchase, so feel free to test it out! Please let me know if you have any other questions.

Thanks,

Jennifer

[Jennifer]

Hi Jon,

Thanks for reaching out!

You would need to have 8 actual tickets be purchased in order for the stock to automatically decrease by 8. There is not an out of the box way to decrease the stock by a number greater than 1 for a single ticket purchase (such as if you created a “Table” ticket). However, you might take a look at some of the extensions from WooCommerce that allow you to bundle products, or possibly this one that lets you set minimum and maximum quantities for products. So for example, you could try using the Chained Products extension, which allows you to automatically add other products (such as tickets) to the cart for free when one product is purchased.

I’m sorry I don’t have a more straightforward solution for you here, but I hope this helps! Please let me know if you have any other questions.

Thanks,

Jennifer

[Jennifer]

Hi Paul,

I’ll go ahead and close out this thread since we’re working on this issue over in this thread. See you over there!

Thanks,

Jennifer

[Jennifer]

This reply is private.

[Jennifer]

Hi Belinda,

Thanks for reaching out! There is currently not an out of the box way to change the form that’s used (we use the standard WP login form), but you could override this by adding some custom code to the top of the community event submission page (instructions on editing templates here). Alternatively, you could add this snippet to the functions.php file of your child theme to redirect users to your custom login page.

Let me know if that helps or if you have any questions!

Thanks,

Jennifer

[Jennifer]

Hi Tojo,

I’m sorry to hear you’re running into this problem! This is actually a known issue for some users that we’re currently working on. To help us narrow down the source of the issue, could you please provide the following information:

• WP timezone
• Server timezone
• Timezone handling of TEC (Events > Settings > General tab – https://cloudup.com/cJxYQ0ulUVE)
• Timezone setting of the specific events (https://cloudup.com/chXmUKvZ1Oj)

I’m sorry for the inconvenience, but thank you for your patience and assistance as we work to get this resolved!

Jennifer

[Jennifer]

Hi Tony,

Absolutely! You can change that link by editing the template for single events, found at wp-content/plugins/the-events-calendar/src/views/single-event.php, by following these instructions. Look for this block (line 27):

">

You can replace with the URL you want to use.

Let me know if you have any questions!

Thanks,

Jennifer

[Jennifer]

Hi Miguel,

I just checked again, and the next/previous month pages are still loading right away on my end…were you able to find anything (error messages/warnings/slow queries) with the Query Monitor plugin? When this happened, did you try it out in another browser to see if the problem was happening there as well? We are not able to login to user sites, but if you do get any messages from that page in the Query Monitor plugin, please send me a screenshot!

Thanks,

Jennifer

[Jennifer]

Hi Ian,

I’m glad the code fixed this for you! It basically tells the list view to ignore any custom sort order that may be in effect. Most likely, there is something in your theme or another plugin that is changing the sort order of posts, and it’s affecting the list view as well…so, you can just keep the code there or try to determine which plugin is conflicting with list view (this would require deactivating everything and reenabling one at a time until the problem reappears). However, unless you can find something in the settings for the plugin that’s changing the sort order, the fix would likely be the code that you’ve already added. Since it’s working, I’d stick with the code. : )

Please note that this should be placed in the functions.php file of a child theme, otherwise it will be erased the next time you update your theme.

Let me know if there’s anything else I can help with!

Thanks,

Jennifer

[Jennifer]

Great, no problem!

[Jennifer]

Thanks Dan! Those requests are really helpful for us in determining what new features would be most useful to our users.

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