[Jennifer]

Hi Mike,

Your screenshots didn’t come through (if you’re replying via email, they unfortunately aren’t included – you’ll need to post them directly to the thread on the site). However, you need to edit the copy of the file in your new tribe-events/pro folder, not the original file. The one you created overrides the original one, and any changes you make directly in the plugin will be erased next time you update it.

 

So just to clarify, you are making one copy of single-event.php from:

wp-content/plugins/events-calendar-pro/src/views/pro/photo/single-event.php

and pasting it into:

wp-content/themes/your-theme/tribe-events/pro

with “your-theme” being your (active) theme folder, and tribe-events and pro you will need to create.

Not to confuse you more, but I also want to point out that it is also highly recommended to use a child theme when making customizations like this. Otherwise, you could lose your changes when you update your theme, similar to making changes directly in the plugin files.

I hope that helps (and doesn’t add to the confusion)! Let me know if that works!

Thanks,

Jennifer

[Jennifer]

Yes I can still reply! I’ll set it back to “Pending Fix” though, which prevents it from being automatically closed after a period of inactivity. You can also still reply here in the meantime. : )

[Jennifer]

Hi David,

Thanks for sending the link and the screenshot! I took a look at the page but didn’t see anything obvious there that would be causing this issue (such as Javascript errors). Could you possibly send me a link to a page with the fields set to required so I can test this out and recreate the issue, such as in a testing environment? If you can set that environment to a default theme and have only The Events Calendar, Event Tickets, and Event Tickets Plus enabled within that environment, that would be really helpful in narrowing down the source of the issue!

Thanks,

Jennifer

[Jennifer]

Thanks for following up!

First, to use Event Aggregator, you’ll need to install and activate our free plugin The Events Calendar on your site. This sets up the calendar functionality and lets you create events on your site. Then, once you’re set up with Event Aggregator, you can import the Facebook events that users have created into your website’s calendar. You can do this manually whenever you want to bring in new events, or you can scheduled events from multiple Facebook feeds. Keep in mind that the Facebook page/group needs to be public, or if importing from an individual user’s page, the events need to be public. Otherwise, Event Aggregator won’t be able to access them.

For ticketing, you would need to install our free Event Tickets plugin and purchase our Event Tickets Plus extension, which allows you to sell tickets on your site (vs only free tickets using just Event Tickets). Event Tickets Plus requires either the WooCommerce or Easy Digital Downloads ecommerce platform (both free), which handles the checkout process and payment processing. Easy Digital Downloads is good if you just need basic ecommerce functionality (for digital products only), and WooCommerce is more robust. There are several extensions and third party plugins out there for WooCommerce that extend is features, so as far as a recommendation, either one will work, it just depends on what all you want it to do!

Currently our plugins are only compatible with WordPress, although we are broadening our horizons here soon to other platforms as well – you can read more about that here. Event Aggregator is a service, so you need to have an active license to use it. It costs $89 and is good for one year, after which you would need to renew to continue using the service. Nothing on your site will be affected, you just won’t be able to import anything new. Our other premium plugins (pricing varies) come with a 1-year license, which means that you get plugin updates and premium support for that one year. After that, you can still use the plugin without renewing the license, but you’ll no longer have access to premium support or plugin updates without renewing.

I know it can be difficult to figure out exactly what you need, but I hope this helps clear up the confusion! If there’s anything else you’re unclear on, please don’t hesitate to ask!

Thanks,

Jennifer

[Jennifer]

Hi Bodhi,

You are not the first user to ask about this, so I can see it being a useful feature as well. Would you mind posting it as a feature request over in our Feature Ideas Forum? This is what we use to gauge user interest in new features and help guide future development efforts.

I’m glad the plugin is working for you…not sure why it would be deactivating, but hopefully it offers a good solution for you for the time being!

If there’s anything else I can help you with, please let me know!

Thanks,

Jennifer

[Jennifer]

Fantastic! So glad it’s working for you now.

I’ll go ahead and close out this thread, but if you need anything else, please feel free to open up a new one!

[Jennifer]

Perfect, I did not see the Upload PDF request when I looked, so I’m glad you found it!

They could do the same thing by adding it in the description. Depending on what you’re doing with the file they upload, it could be a little bit easier with the custom field because it will 1) highlight that they need to add the link and 2) show it separately from the description on the front end of the published event, making it a little bit more likely to grab users’ attention. I know it’s not perfect, but at the moment it’s the best suggestion I have!

If you have any other questions, please don’t hesitate to ask!

Thanks,

Jennifer

[Jennifer]

Hi James,

I’m sorry to hear you’re running into this issue! Could you please send me a link to the calendar you’re using to import? Was this import running correctly before you ran into this issue, or is this a new import you just set up?

We just released a new version of The Events Calendar (4.6.4). Can you try updating and see if that makes a difference? If you don’t see a prompt to update in the Plugins section of your Dashboard, you can do so manually by following these instructions.

Thanks,

Jennifer

[Jennifer]

Hi Joe,

Thanks for reaching out. Currently the only way to import events from Eventbrite is with the Eventbrite Tickets plugin. Sorry to disappoint you there! If you have any other questions, please let me know.

Thanks,

Jennifer

[Jennifer]

Hi Bodhi,

Thanks for reaching out!

By default, WooCommerce will auto-complete orders that only contain virtual-downloadable products, and while tickets are virtual WooCommerce products, they are not downloadable. You can try using a third-party plugin like WooCommerce Autocomplete Orders, which some of our other users have found helpful in the past. The following articles from WooCommerce may also be helpful:

WooCommerce Order Status Control

Automatically Complete Orders

Please let me know if you have any other questions!

Thanks,

Jennifer

[Jennifer]

Hi Joan,

Thanks for checking out our plugins! Using Event Tickets Plus in combination with Community Events and Community Tickets, you could allow users to create events and sell tickets on them from the front end of your site, without having to give them admin access. By default, users can only edit their own events. Each individual organizer will be required to enter their PayPal information (you can read more about that here), and you can then decide how the money from ticket sales is divvied up – all money goes directly to the appropriate event organizer, the money is split between the organizer and the site admin (if you choose to charge a fee), or all money goes to the site admin. This article has some more information on how this works. I would also recommend taking a look at this article for more details on how ticket sales and payments are handled in Community Tickets.

By default, users will receive two emails when they purchase tickets: one from our plugin with the actual tickets, and one from the eCommerce platform (either WooCommerce or Easy Digital Downloads) confirming the order. Unfortunately there is only one template for ticket emails, which you can edit, but it would require a more in-depth customization to generate custom emails for each event.

Events Calendar Pro does add some great features, but you would not need it for the functionality you outlined above. We do offer full refunds within 30 days of purchase, so if you’d like to test out any of our premium plugins, feel free to do so! Just let me know if you have any other questions.

Thanks,

Jennifer

[Jennifer]

Hi Mary,

Thanks for reaching out! I just tested this out and was able to recreate the issue on my end. The issue seems to only happen when the event is set to repeat “on the same day”. I have logged this as a bug internally so that our development team can look into it. This thread is linked to our internal ticket, so as soon as we have an update, we’ll let you know here.

I did notice that if you set exclusions for the in-between months, they will not show up on the calendar. As a workaround for the time being, you may want to try that (I know it’s a bit tedious!), or you could also select “Once” instead of “Monthly” and manually set the dates you would like the event to repeat on.

I’m sorry for the inconvenience here, and thank for your patience as we work on getting this resolved! If you have any questions, please let me know.

Thanks,

Jennifer

[Jennifer]

I also just noticed that you’re running a slightly older version of The Events Calendar. Can you try updating to version 4.6.3? If you don’t see a prompt to update in the Plugins section of your Dashboard, you can do so manually by following these instructions.

[Jennifer]

Hi David,

I’m sorry you’re running into this issue, but I’ll be happy to help you get it resolved as quickly as possible. I took a look at the site we have listed for you but didn’t see any events with tickets. Can you please send me a link to a page where this is happening so I can take a look?

Have you tried testing for conflicts with your theme and other plugins? If not, this is an important first step in tracking down the source of the issue, so please be sure to do so! If you don’t want to do this on your live site and don’t have a testing environment, the free WP Staging plugin will let you create a quick copy of your live site that you can use for testing. Let me know what you find!

Thanks,

Jennifer

[Jennifer]

Thanks Miah!

I will pass this on to our development team. As soon as we have an update, we will let you know here.

Thanks,

Jennifer

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