[Jennifer]

This reply is private.

[Jennifer]

Hi Betsi,

I’m sorry for the delay here! Can you go ahead and submit a new application and let me know as soon as you do? That way we can verify that we’ve received it.

[Jennifer]

Hi Masen,

The thread you linked to is regarding the Featured Image in Month View extension – I took another look at your events page, and this appears to be what you’re using on your site to add the featured image to month view – is this correct?

By default, the image displays in the tooltip, but not on the days in the calendar. If you’re not using this extension, please let me know how you added the images (another plugin, custom code, etc.), and I’ll be happy to see what I can recommend!

Thanks,

Jennifer

[Jennifer]

Hi Georg,

I’m sorry that you’re running into this issue! There is currently a known issue (that sounds very similar to what you are describing) where duplicates are being created when using the “Once” rule. Can you please send me a screenshot of the rules that you’re using (with all sections expanded) so that I can verify that this is indeed the same thing or if not, do some further testing on my end?

Please note that if you are replying via email, attachments will not be included. You’ll need to login and upload the image directly to the thread.

Thanks,

Jennifer

[Jennifer]

Hi Steven,

I apologize for the issues that you’re running into here! Our developers are actively working on getting these issues with recurring events resolved as quickly as possible.

Regarding the issue with reverting back to the default view and events not being found, this is likely related to the issue with recurring events where upcoming instances are deleted when using the “Once” rule. If the pages have been deleted, this is probably why you are seeing that error. I’ve linked this thread to our internal ticket for this issue, so as soon as we have an update, we’ll let you know here.

I’m sorry about the inconvenience that this is causing, and thank you for your patience as we work on getting it fixed! Please let me know if you have any questions in the meantime.

Thanks,

Jennifer

[Jennifer]

Hi Sarah,

Thanks for reaching out!

Try using the tribe_events_community_section_after_featured_image hook:

add_action('tribe_events_community_section_after_featured_image', 'tribe_add_ce_image_notice');

function tribe_add_ce_image_notice() {
echo 'Please submit an image that is 1080px wide by 315px high';
}

We are limited in the amount of support that we can provide for customizations, but if you need any further help with this, please let me know – I’ll be happy to point you in the right direction!

Thanks,

Jennifer

[Jennifer]

Awesome! If you run into any other issues, please don’t hesitate to open up a new thread!

[Jennifer]

Hi Julian,

Thanks for checking out Events Calendar Pro!

You can indeed set events up this way using the recurring events feature of Pro. You will need to create one “parent” event on which you can set as many recurrence rules as you would like – it can recur multiple times daily at different times, weekly/monthly/yearly at different times, or you can also set it to recur at specific once at specific times on specific days.

We do offer full refunds within 30 days of purchase, so if you’d like to take Pro for a test run, feel free to do so! Please let me know if you have any additional questions.

Thanks,

Jennifer

[Jennifer]

Hi Patricia,

I’m sorry to hear that you’re running into this issue, but I’ll be happy to help you out!

As a first step, can you verify that you are using the correct location timezone under Settings > General > Timezone instead of a UTC offset? I’d also recommend double checking what time you have set for the “End of day cutoff” setting under Events > Settings > General. Hopefully this will solve problems 2 & 3…If you are still running into issues after checking the settings, can you please share your full system info with me?

Regarding the duplicates, we are limited in the amount of support that we can provide for plugin conflicts – if the plugin is creating 2 events instead of one, you might try using the free Post Duplicator plugin (or one of the other post duplicating plugins on wordpress.org – there are several free ones!) instead.

Thanks,

Jennifer

[Jennifer]

Hi Steve,

I’m sorry to hear that you’re running into this issue as well! We are aware of the problem and have our developers actively working on getting it resolved – in the meantime, can you try installing and activating this plugin (the same way that you would any plugin, under Plugins > Add New > Upload Plugin)? This might get things back up and running for you while we work on getting a fix out.

I apologize for the inconvenience here, and please let me know if this works for you or if you have any questions!

Thanks,

Jennifer

[Jennifer]

Hello,

Thanks for reaching out!

I tested that template override out on my end, and it appears to be working correctly for me. It’s possible that this code isn’t playing well with something else on your site – can you try running through the steps outlined here to test this out? If you don’t have a testing site already, the free Duplicator or WP Staging plugins can help you get one set up. Please make sure to have WP_DEBUG enabled during testing and copy/paste any errors that you see here.

Can you also share your full system info with me? While we are limited in the amount of support that we can provide for customizations, I’ll be happy to try to point you in the right direction with this!

Thanks,

Jennifer

[Jennifer]

Hello,

Thanks for reaching out!

I took a look at the page you linked to, but I am not currently seeing any post dates listed. Were you able to get this resolved?

The post dates should not display on the main events page (which is dynamically generated and has no post date) or on the single events pages by default. It’s possible that these dates were coming from your theme or another plugin. If you are still running into this issue, you can try changing the “Events template” setting under Events > Settings > Display to “Default Events Template”? If that doesn’t get rid of it, can you please send me a link directly to an events page where the post date is displaying? Please also share your full system info with me.

Thanks,

Jennifer

[Jennifer]

Hi Josh,

Thanks for reaching out!

As a first step, can you verify that you have the correct timezone set under Settings > General > Timezones? You’ll want to use the location here instead of the UTC offset. Then, can you go under Events > Settings > General > Time Zone Settings and select “Use local timezones for each event”? You’ll want to clear out any caching that you might be doing on your site after making these changes (if you are doing any server-side caching or using a plugin for caching).

Can you also share your full system info with me?

Thanks,

Jennifer

[Jennifer]

Hi Patricia,

I’m sorry that you’re running into this issue, but I’ll be happy to help you out!

Issues like this are <i>typically </i>related to timezone discrepancies – can you verify that you have the correct timezone set on your site under Settings > General > Timezone? You’ll want to use the location timezone instead of the UTC offset (you can read more about this here). Please let me know if this gets things working for you!

Thanks,

Jennifer

[Jennifer]

Hi Jo,

Thanks for reaching out! Can you send me a screenshot of your settings under Events > Settings > Community > Community Tickets? It sounds like you might have split payments enabled…if this is the case, then the organizer account will need to have PayPal configured in order for the payments to be delivered correctly. If you would like all of the payments to go to you as the admin and then pay them out to each of the organizers, then you can disable split payments. If this is what you’re looking for, can you try disabling that option and see if that gets things working?

If not, can you please share your full system info with me? It looks like you might have tried to do this initially, and if so, it unfortunately did not come through. You can grab it from Events > Help > System Information however and paste it into a private reply.

Thanks,

Jennifer

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