Event dropping off list prior to event time

[Patricia Newcomb]

Hi,

We are having an issue with events dropping off the event list prior to the start time.
Example we had an event yesterday that the start time was 9am and at 8 am it was no longer visible on the site. Is the expirey on the date of the event or based on date and time. Is there a way to make it active until the event starts?

[Jennifer]

Hi Patricia,

I’m sorry that you’re running into this issue, but I’ll be happy to help you out!

Issues like this are <i>typically </i>related to timezone discrepancies – can you verify that you have the correct timezone set on your site under Settings > General > Timezone? You’ll want to use the location timezone instead of the UTC offset (you can read more about this here). Please let me know if this gets things working for you!

Thanks,

Jennifer

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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