[Jennifer]

Hi Matt,

Thanks for reaching out!

By default, there should be a date picker that appears in the Date field of the Tribe bar for both month view and list view (see screenshot). Is this not working on your end, or is there something else that you’re referring to?

If it’s not working, I would first recommend changing the Default stylesheet used for events templates and Events template settings under Events > Settings > Display. If this doesn’t make a difference, it could be that there is a conflict with your theme or another plugin that is preventing the date picker from displaying. You can check for this by following these instructions.

Please let me know what you find!

Thanks,

Jennifer

[Jennifer]

Hi Kim,

I’m sorry for the delayed response – can you first check to see if it’s appearing under the Plugins section of your Dashboard? If so, it may just need to be reactivated. If not or if it is already activated, can you try uploading the latest version manually by following these instructions? You may need to remove the existing version first.

Please let me know if this works for you!

 

[Jennifer]

Hi Roger,

Thanks for checking out our plugins!

The users for Community Events are actually the same as the users on your site – there is not a separate database or set of users specifically for Community Events. So, if you require users to login to submit events, then they would need to enter the password to login to their account before they could create an event (you can see how this looks over on our demo site).

The following articles have some additional information on how Community Events works and some of the features that it comes with:

Community Events New User Primer

Settings Overview: Community Events

Managing Community Events Submissions

We do offer full refunds within 30 days of purchase, so if you’d like to take Community Events for a test run, feel free to do so! Please let me know if you have any additional questions.

Thanks,

Jennifer

[Jennifer]

Hello,

I’m sorry that you’re running into this issue, but I’ll be happy to help you figure out what’s going on.

Typically, if you are only seeing the tickets header without any tickets underneath, this is due to the start/end sale time having not started or already passed – can you first double check that the current time is not outside of the set window (if you have set one)?

Just to make sure I understand correctly, the tickets are showing up for users that are not logged in, but logging in causes the tickets to disappear? We do have a setting to require users to be logged in to purchase tickets, however, logged-in users should not get blocked out (even if this setting is disabled).

Can you please send me a screenshot of the ticket settings (with the “Advanced” section expanded), as well as a link to the event on the front end?

Thanks,

Jennifer

[Jennifer]

Hello,

Thanks for reaching out! There is not currently an out-of-the-box way to do this, but it could be done with a customization. Our themer’s guide is the place to start if you’d like to give this a shot.

I do want to point out that you can add manual excerpts as well, allowing you to set an exact length – this article has more info on how this works.

We are a bit limited in the amount of support that we can provide for customizations, but if you get stuck or have any questions, I’ll be happy to point you in the right direction!

Thanks,

Jennifer

[Jennifer]

Thanks for clarifying!

There is not an out of the box way to display an attendee list on a private front-end page like this. It could be set up via a customization – if you would like to give this a shot, our themer’s guide is the place to start. We also have a list of recommended developers that you could contact if you would like to have the code done for you.

If this is a feature that you would like to see added in the future, please do let us know over in our Feature Ideas Forum! This is what we use to gauge user interest in new features and help guide future development efforts.

I would also recommend taking a look at this article, which has some info on using the QR codes on tickets to check attendees in. If you have a few devices that you can get this set up on ahead of time, then the volunteers would just need to scan the tickets at the time of the event.

The following articles may also be helpful in getting up and running with Event Tickets Plus:

Settings Overview: Event Tickets and Event Tickets Plus

Managing Your Orders and Attendees

I’m sorry that I don’t have a better answer for you at the moment, but I hope this helps – and please let me know if you have any questions!

Thanks,

Jennifer

[Jennifer]

Hi Ian,

As long as those statuses match the statuses when you want the tickets and attendees to be generated, then you should be alright. Keep in mind that they will be generated as soon as the order reaches one of the enabled statuses.

I would also recommend looking over the following articles, which have some good info on getting up and running with Event Tickets Plus:

New User Primer: Event Tickets and Event Tickets Plus

Settings Overview: Event Tickets and Event Tickets Plus

Managing Your Orders and Attendees

Moving Tickets

For refunded/cancelled orders, the stock will need to be adjusted manually (assuming the order previously reached a state that generated tickets/attendees). This article has some more info on how this works.

I hope this helps, and if you have any questions, please let me know!

Thanks,

Jennifer

[Jennifer]

Hi Stuart,

You can increase the width with the following:

.tribe-events-list .tribe-events-loop .tribe-events-event-image {

 width: 100%;
}

Please give this a try and let me know if it works for you!

Thanks,

Jennifer

[Jennifer]

Hi Sebastian,

I’m sorry about the delayed response here – the main events page is not an actual page that you can edit through the user interface, but you can add content to the page by:

• Editing the template found at wp-content/plugins/the-events-calendar/src/views/default-template.php by following the instructions in our themer’s guide
• Using a hook, such as tribe_events_before_html or tribe_events_after_html

We are a bit limited in the amount of support that we can provide for customizations, but if you get stuck or have any questions, please let me know!

Thanks,

Jennifer

[Jennifer]

Hello,

I’m so sorry about the delayed response – I had replied to this thread previously, but it I see that my reply didn’t save – so sorry about that!

I’m glad to hear that you’re liking the product so far!

There are a few options here, but they are going to require some custom coding. If you would like to disable the email altogether, this article has an example snippet that you could add to the functions.php file of your child theme. Another option would be to use the additional fields feature that comes with Events Calendar Pro, which you could then add to the email template.

Unfortunately there is not a quick and easy way to disable the QR code only for some tickets, but what I would recommend is modifying the snippet you are using to add a condition…you would just need to decide what condition you want to check for before removing the QR code. For example, you could go by category or the value of a certain field (adding a custom field might be the easiest method here). You might also want to look into using the Advanced Custom Fields plugin for this. Our themer’s guide and functions list should also be helpful.

We are a bit limited in the amount of support that we can provide for customizations, but if you get stuck or have any questions, please let me know!

Thanks,

Jennifer

[Jennifer]

Hello,

I would recommend using the recurring events feature, which allows you to enter several different rules for when the event should repeat, including setting different times for different days. This should give you the flexibility you need to account for the different hours.

Are you referring to displaying the hours for each season in a view other than the default ones? There is not currently a way to do this automatically – if you wanted to pull the hours and divide them up into seasons for a custom view, this would require a code customization. Our themer’s guide is the place to start if you’d like to give it a shot!

Please let me know if you have any questions or if I’ve misunderstood what you’re looking for.

Thanks,

Jennifer

[Jennifer]

Hello,

I’m sorry that you’ve had such a hard time getting the start time added…I just tested out the snippet in the article that you linked to in my local environment, but I was not able to recreate the issue with the attendees that you described. However, if this method is causing problems on your site, then the template override might be your better option.

Can you please send me a copy of your template via a gist?

Please note that customizations are outside the scope of support that we are able to provide here in the forums, but I will be happy to take a look and point you in the right direction!

Thanks,

Jennifer

[Jennifer]

Hello,

I’m so glad to hear that you’re liking the plugin so far, and thanks for the great feedback!

Just to make sure I understand what you’re looking for here, would you like to display a list of attendees on the front end, or do you want volunteers to be able to check attendees in from the front end?

There is an option to display attendees on the front end, but allowing volunteers to actually check in attendees from the front end would require a customization.

If you have any other questions or I’ve misunderstood what you’re looking for, please let me know!

Thanks,

Jennifer

[Jennifer]

Hello,

I’m sorry to hear that you’re running into this issue, but I’ll be happy to help you figure out what’s going on.

Styling issues like this are often caused by conflicts with the theme or another plugin, so the first step here would be to test this by running through these steps. If you don’t have a testing site already, the WP Staging plugin will let you create a quick copy of your live site that you can use for testing.

Can you please share your system info with me as well?

Thanks,

Jennifer

[Jennifer]

Hello,

Thanks for reaching out! To reduce/increase the margin/padding on the right side of the widget area, you’ll need to add some CSS. This article has some more details and examples on customizing widget styles with CSS, so I would recommend using that as a starting point.

We are a bit limited in the amount of support that we can provide for customizations, but if you get stuck or have any questions, please let me know! I’ll be happy to point you in the right direction 🙂

Thanks,

Jennifer

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