Ticket form showing for guest but not for connected users

[Martin]

Hi, the ticket for is showing for guest users only. When I’m connected, I see the Tickets name section only and not the actual form where I can input the number of ticket to purchase and start the buying process. What may be the problem?

thanks

[Jennifer]

Hello,

I’m sorry that you’re running into this issue, but I’ll be happy to help you figure out what’s going on.

Typically, if you are only seeing the tickets header without any tickets underneath, this is due to the start/end sale time having not started or already passed – can you first double check that the current time is not outside of the set window (if you have set one)?

Just to make sure I understand correctly, the tickets are showing up for users that are not logged in, but logging in causes the tickets to disappear? We do have a setting to require users to be logged in to purchase tickets, however, logged-in users should not get blocked out (even if this setting is disabled).

Can you please send me a screenshot of the ticket settings (with the “Advanced” section expanded), as well as a link to the event on the front end?

Thanks,

Jennifer

[Martin]

It was probably a cache problem because it’s now resolved.

thanks for your assistance 🙂

[Jennifer]

Great, I’m glad to hear it’s working now!

I’ll go ahead and close this out, but if you run into any other issues, please feel free to open up a new thread.

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