How best to setup to send online venue information

[hashivestu]

Right now, we are using a purchase note in WooCommerce to send the access link for an online event to the purchaser. This works, however it is confusing for buyers to have the important link on the receipt and not on the ticket. In fact, in this case, it might be better not to send the ticket at all, but just to send the receipt with the link in it.

Is there another way you would recommend setting this up?

I have added the snippet to remove the QR code, because that was even MORE confusing. However, if we ever do in-person events, I’ll want to turn that back on. What would be idea would be some way to check “send QR code” or “attach the following information” to the ticket.

Do you have a snippet for that anywhere?

Looks like a great product. Thank you for your help.

[Jennifer]

Hello,

I’m so sorry about the delayed response – I had replied to this thread previously, but it I see that my reply didn’t save – so sorry about that!

I’m glad to hear that you’re liking the product so far!

There are a few options here, but they are going to require some custom coding. If you would like to disable the email altogether, this article has an example snippet that you could add to the functions.php file of your child theme. Another option would be to use the additional fields feature that comes with Events Calendar Pro, which you could then add to the email template.

Unfortunately there is not a quick and easy way to disable the QR code only for some tickets, but what I would recommend is modifying the snippet you are using to add a condition…you would just need to decide what condition you want to check for before removing the QR code. For example, you could go by category or the value of a certain field (adding a custom field might be the easiest method here). You might also want to look into using the Advanced Custom Fields plugin for this. Our themer’s guide and functions list should also be helpful.

We are a bit limited in the amount of support that we can provide for customizations, but if you get stuck or have any questions, please let me know!

Thanks,

Jennifer

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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