[Jaime Marchwinski]

Hi Thomas,

I’m glad that you were able to figure out your issue!

In order to access the extra attendee information from tickets,  you can take a look at your event on the back end, and navigate to your Attendees tab.  From there, the information should be in the Details column.  If you do not see that column, check your Screen Options at the top of the screen to ensure that it is checked.

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Jason,

Thanks for reaching back out!

Can you also check your timezone settings for WordPress?  You can do this by going to Settings < General.  Let me know what you find!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Hanju,

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Stefano,

I’m glad to hear that we are making some progress!  I’m sorry that you still have a few remaining strings that you cannot translate.  You can try to add a snippet like the following to your functions.php file to alter these strings:

https://theeventscalendar.com/support/forums/topic/string-translation/

Here are a few more resources that you may find helpful:

• https://theeventscalendar.com/knowledgebase/translating-the-events-calendar/
• https://theeventscalendar.com/knowledgebase/how-to-override-plugin-language-files/
• https://theeventscalendar.com/knowledgebase/incomplete-translations/

I hope this helps, let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Mullaney,

I have run through the tests as per your instructions, and I do see that if you import a batch of events, that the organizers are not correct.  This has to do with the way that Facebook has things set up, since it considers the Organizer of the page to be the Organizer in most cases, as you can see.

You have the option to import events individually, which will assign the proper Organizer to the event.  Alternatively, you can import all events as a batch, and then manually go through your events and edit the Organizer field.

I know that this is not the easiest way to do things, and I apologize for the inconvenience.  Please let me know how it goes and if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Julián,

Thank you for running through those tests.  Unfortunately this seems to be related to a known issue that we are having.

We apologize for the inconvenience caused by this glitch and we are actively working on a solution for this.  I cannot guarantee when it will be fixed, as it’s in the development team’s hands now.  They need to assign it, code it, test it, and schedule it for release.  The good news is that you will be contacted as soon as a fix is available.

In the meantime, you can try to dequeue the script that is causing the issue by adding this to your theme’s functions.php file:


if ( is_admin() ) {
wp_deregister_script( 'tribe-select2' );
}
Thank you for your patience as we see this through.  Please let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Gotcha, I can understand that you’d rather not have to deal with WooCommerce.  Another solution is to hide the Cost field altogether with some CSS, and then add in the price as part of the ticket name.  This may be the simplest solution.  To hide those two cost fields, you can add this CSS to your WordPress Customizer or child theme stylesheet:

span.tribe-events-cost {
display: none;
}

dd.tribe-events-event-cost {
display: none;
}

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Andrei,

Unfortunately, users cannot post events using a Facebook URL through Community Events.  Either an administrator can import Facebook events via a URL through the backend with Event Aggregator, or users can use the front end to post events through Community Events.  You can choose to give users permission to the back end of your site, and that would be a way for users to add imports via Facebook.

Event Aggregator can also import events from other sources besides Facebook, if that is something that you are interested in as well.  Event Aggregator only supports imports of events from the back end however.

With Community Events, you can have all events submitted as Drafts so that they will not be published right away and administrators can review them before being published.  This will prevent duplicates.

Please let me know if you have any other questions about how this works!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Andrei,

I understand what you are saying.  However, related to our plugin, the words used are “Google Map”, instead of “View larger map”, although they have the same functionality.  If you click on the google map link on a single event page, it will open a larger map in a new window, which I believe is the functionality that you are looking for.

In this case, if you want to change the wording to “View larger map”, you can do so with the tutorial in the link I provided.  If you want, you can take a screenshot of what you are seeing, so that I can get a better idea and give you a more specific suggestion.

Please let me know if you need anything else!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Daniel,

I’m sorry that this still isn’t working for you.  As a next step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Craig,

You can increase the options available to you in the Events → Settings → Imports → Import Date Range field with a snippet like this one, which could be added to a custom plugin or even to your theme’s functions.php file if you prefer that approach:

function extra_other_url_import_ranges( array $ranges ) {
$ranges[ MONTH_IN_SECONDS * 6 ] = array(
'title' => 'Six months',
'range' => 'six months',
);

$ranges[ MONTH_IN_SECONDS * 12 ] = array(
'title' => 'One year',
'range' => 'one year',
);

$ranges[ MONTH_IN_SECONDS * 18 ] = array(
'title' => 'Eighteen months',
'range' => 'eighteen months',
);

$ranges[ MONTH_IN_SECONDS * 24 ] = array(
'title' => 'Two years',
'range' => 'two years',
);

return $ranges;
}

add_filter( 'tribe_aggregator_url_import_range_options', 'extra_other_url_import_ranges' );

You can of course modify according to your needs. Do bear in mind, though, that the sites you are importing from are not guaranteed to honor your request for a certain number or range of events: some hosting environments may lack the “power” to do so or it could even be that the site owner has added restrictions to better protect themselves.

Let me know how it goes and if you have any other questions along the way!

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Hi Martine,

Thanks for that information.  It seems that your screenshot did not attach, would you mind reattaching it?

Below is the same pasted link on FB ( although the event is only loaded as a one off on the 1st of December, on the FB link, under the image it states…”An event every week that begins……”

I believe this link was missing from your response as well, would you mind including it?

Just as a test, I exported the event to my iCal and it was added properly, without repeating.  I’m not sure why Facebook is reading the event as repeating, but perhaps after I see where/how you add to Facebook, I can provide some more clarification for you.

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Mic,

Glad you were able to figure it out, you are welcome back in our support forums any time!

For now, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Hi Trevor,

I’m sorry that the shortcode workaround isn’t working for you.  Though I can’t make any guarantees, one suggestion that I have is to try a third-party plugin for now, like The Events Calendar Shortcode.  Please note that we are not affiliated with this plugin in any way, so I cannot guarantee compatibility.

We are actively working on this issue and will have it fixed as soon as we can.

Please let me know if anything else comes up in the meantime.  Thank you for understanding!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Craig,

Thanks for providing me with that information!

If you go to Events Settings < Imports, what is your Import Date Range Limit, under Global Import Settings?  If it is not set far enough in the future, you will not be able to see future  events occurring.

Let me know!

 

Thanks,

Jaime

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