[Jaime Marchwinski]

Hi Michael,

Thanks for reaching out again!

Have you noticed any kind of pattern with the attendees that are not included?  For example, do they use the same payment gateway?

One thing you can do is to alter the total_sales custom field on the WooCommerce Product page that is associated with the ticket that you are trying to edit.  You can change that number to reflect the actual number of attendees that you have, which will then change what you see in your Attendees tab.

You can also alter the ticket stock on the Edit Event page, where you edit your ticket.  You may want to do this for now so that customers can still purchase tickets for those negative stock tickets.

In addition, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

You may want to create a test ticket scenario with this setup to test if the issue still occurs.

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Mullaney,

I just wanted to let you know that I am speaking to my colleagues about this issue and will hopefully have some more information to give you soon.  Thank you for your patience in this matter.

[Jaime Marchwinski]

Hi Jennifer,

Thanks so much for reaching out!

I’m sorry to hear that you are experiencing this issue.  Have you been able to test this scenario with a new event since the update?  That may give you a better indication if things are working.

In addition, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

In the meantime, one thing you can do is to alter the total_sales custom field on the WooCommerce Product page that is associated with the ticket that you are trying to edit.  You can change that number to reflect the actual number of attendees that you have, which will then change what you see in your Attendees tab.

You can also alter the ticket stock on the Edit Event page, where you edit your ticket.

Also, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see.

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Michael,

Glad you were able to resolve your issue, you are welcome back in our support forums any time!

For now, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Hi Kari,

Great, thanks for providing me with that link.  I see what you mean about the first page being repeated with search criteria.  Is it possible that there is only one page of search results?  Do you know of a search term to try where there are multiple pages of results, where you see this issue occur?  Also, do you have custom code on your site?  If so, I am wondering if this is affecting the issue.

Let me know!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Daniel,

I can definitely understand your frustration.  Unfortunately, it seems that a conclusion wasn’t reached the last time this occurred and so the only way to move forward is to troubleshoot steps from the beginning, as in going through our testing for conflicts procedure.  I cannot replicate this issue on my end and this is not a common issue, but we will do everything we can to try to figure things out for you.

In addition to testing for conflicts, try these things:

• Install a plugin such as Transient Manager and then use the Delete All Transients option
• Create a file at wp-content/mu-plugins/tribe-ea-fixes.php containing the following code:

<!--?php <br ?-->
function tribe_increase_aggregator_connection_timeout() {
return 120;
}
add_filter( 'tribe_aggregator_connection_timeout', 'tribe_increase_aggregator_connection_timeout' );

• Try uploading this plugin (it’s in regular plugin zip format so can typically be added via the Add New Plugin screen in WordPress) and activate it, then return to the bottom of the Events → Help screen. What do you see?
• Reach out to your server/host and see if they have any insight as to why our server is being blocked

We appreciate your patience throughout this process.  Please let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Darryl,

I understand your concerns, which is why we always recommend creating a backup of your site before proceeding.  This procedure should not result in any lost data, but it is always better to be safe.  We also recommend setting up a staging site and doing your testing there.

If you have any further concerns or questions, please feel free to open a new thread.

 

Thanks,

Jaime

[Jaime Marchwinski]

Okay, great, thanks for providing me with that screenshot.  It looks like your WordPress timezone is not set.  You can do this by going to Settings < General, set your Timezone there and Save Changes.

After doing so, try create a new all-day event and see if the issue still occurs.  You can also manually change the timezone of an event next to the event in your Edit Event screen.  You may want to experiment with changing that around as well.  Right now, I see that it is set to UTC.

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Rodrigo,

Thanks for going through those tests for us!  As a next step, I am seeing a number of mixed content error messages appearing in the console, so I would recommend installing and configuring a plugin, like this one, in order to resolve those errors.

If the issue still continues, would you mind providing me with links to the events that have incorrect dates?

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Daniel,

I apologize for the delayed response.  As you’ve discovered, rolling back to 4.4.18 isn’t a workable solution anymore, and we are actively working on creating a fix for this issue.  I apologize for any inconvenience this may cause you and we appreciate your patience throughout this process.

Please let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Yes, this is definitely an issue that we have seen with other users and we are actively working on a fix for it.  Thank you for your patience throughout this process!

[Jaime Marchwinski]

I apologize for the delayed response!  The issue is that recurring events that are imported from Facebook are not being imported properly at this time with Event Aggregator.  In the meantime, you can add/edit events manually, although I am aware that this is not an ideal situation.  I’m sorry for the inconveinence that this will cause you and your business but I can assure you that we are actively working on a fix for this issue.

We appreciate your patience in this matter.  Please let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Julie,

Thanks so much for reaching out!

In order to adjust the image appearance that you have in your List View, you have a few options.

My recommendation would be to either:

1. Tweak you customization to use a different image size than thumbnail (e.g.: medium)
2. Run a thumbnail regeneration plugin on your site after changing your WordPress thumbnail size setting to 240×240 px

You can also check out our Themer’s Guide and look at this template: \the-events-calendar\views\list\single-event.php, and adjust the image size that way.  It is already set to medium, but you can play around with setting it to thumbnail and check out the results.

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Jerry,

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Alain,

Thanks so much for reaching out!

I’m sorry to hear that you are experiencing this issue!  With the upgraded versions of our plugins and WordPress, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

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