Order quantity and Number of attendee name fields

[bosmediagroup]

We found an issue with the order quantity and # of attendee name fields. We have a member who has 2 orders associated with one event. 1 order for 2 tickets was deleted and replaced with another order that has 3 tickets. The system shows the first order is deleted, but when we logged in as the member to enter attendee names, there are 5 attendee name fields. There should only be 3.

Please see attached screenshots.

Thank you.

Hanju

[Jaime Marchwinski]

Hi Hanju,

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

 

Thanks,

Jaime

[bosmediagroup]

This reply is private.

[Jaime Marchwinski]

Hi Hanju,

I’m not seeing your system information appear there for some reason.  Would you mind providing us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

 

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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