[Jaime Marchwinski]

Hi Troy,

Happy New Year!

Thank you for providing me with this information.  Just so you know, if you make changes to your timezone settings, you may need to manually change the events created before changes were made in order for those events to work properly.  If you create a new event under these conditions, do you still see the same issue occurring?

Do you only see this issue occur when you use a shortcode, or on the main calendar as well?  If the issue occurs with a shortcode, can you provide me with that exact shortcode, so that I can run some tests on my end?

Also, can you take a screenshot of how this event is set up in your Edit Event page, so that I can try to replicate the issue myself?

Please let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Raj,

I’m sorry to hear that our plugin doesn’t have the functionality that you are looking for.

If you are still interested in a refund, you can fill out the form here:

https://theeventscalendar.com/knowledgebase/refund-policy/

Please let me know if there’s anything else we can do to assist you!

 

Thanks,

Jaime

[Jaime Marchwinski]

Thanks so much for providing me with that information.  Unfortunately, I am unable to upload your theme for some reason.  Can you try resending it?

Just to clarify, your issue with the theme is that the Filter Bar does not work with Avada activated, correct?  I have tested this scenario with another version of your theme, and so far I have not been able to replicate the issue.

In the meantime, I would recommend also reaching out to the theme developers, as Avada is usually pretty helpful with these types of conflicts.

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Martin,

Happy New Year!

I apologize for the delay, as I have been away for the holiday.  Anyway, as a next troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Please let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Wendy,

Happy New Year!

I’m glad to hear that you have been making some progress with your site.  As a next troubleshooting step, can you try switching to a default WordPress theme, such as ‘Twentyseventeen’ and see if the issues still exist?

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Sneha,

Happy New Year!

I apologize for the delay, as I was away for the holiday.  Anyway, it seems that things are working for the most part.  Once an attendee is deleted, the stock should replenish itself automatically, as you have seen two out of the three times you have tried.

I’m not entirely sure this did not work one time, but in that case, you can manually update the ticket stock in the Inventory tab on the WooCommerce Product Page for that ticket, or update the total_sales meta box on that same page.  Does this help to replenish the stock in that case?

Let me know if you need any further clarification on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Shah,

Happy New Year!

I apologize for the delayed response, as I was away for the holiday.  Anyway, as a first step, I would recommend changing the slugs on your medicalevents.com site.  You can do this by going to Events Settings < Community and changing your Community Rewrite Slug to community and Save Changes.

After that, you may want to flushing your permalinks by going to Settings < Permalinks and Save Changes.

The URLs on the sites for your Submit an Event pages should look the same after doing this.

Let me know how it goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi John,

Unfortunately this is a complicated issue for us to resolve, which is why you may have seen that not much progress has been made thus far.  However, I can assure you that this issue is on our radar and we are doing our best to make progress.

I apologize for any inconvenience that this has caused you and your business.  You will be notified when I have more information and when a fix has become available.

Please let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Neville,

I’m glad that this workaround will work for you for now.  We are actively working on resolving the issue so that everything will work together properly.  Thank you for bringing this issue to our attention.

You can also add your idea to our Feature Requests, as we tend to implement ideas based on customer feedback, so your input is greatly appreciated:

https://tribe.uservoice.com/forums/195723-feature-ideas

Please let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Michael,

I apologize for the delayed response, as I have been away for the holiday.

You can revert to a previous version of our plugin until a fix is available by going to your Downloads page and manually downloading a previous version of the plugin.

I hope this helps as a temporary workaround.  Please let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Daniel,

I’m sorry that you are not getting notifications via email.  Just as an update, this bug has been upgraded to high priority and we are actively working on a solution for our users.

You will be notified as soon as a fix is available.  Please let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Charles,

Thanks so much for reaching out!

You can disable Event Aggregator by going to Events Settings < Imports and scrolling down to Event Aggregator Control.  You can check Disable Event Aggregator Imports there and Save Changes.

Please let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Michael,

Thanks so much for reaching out!

As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

In the meantime, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Tim,

Thanks so much for reaching out!

I’m sorry to hear that you are experiencing this issue!  I’m unable to replicate this issue on my own test site, so as a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Martin,

Thanks so much for reaching out!

In order to disable Google Maps, you can go to Events Settings < General and scroll down to Map Settings.  You can uncheck the Enable Google Maps box and Save Changes from there.

As far as adding a static map goes, you can potentially edit the template where you want the map to appear, for example the single-event.php template, using our Themer’s Guide.

Let me know how it goes and if you have any other questions!

 

Thanks,

Jaime

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