[Jaime Marchwinski]

This reply is private.

[Jaime Marchwinski]

Hi Justin,

Okay, I can try to find the account with the license number.  Do you happen to also have the order number or subscription number?  Also, did you get an email about renewing the license?  Perhaps that has some additional information on it that can help me to find the account.

Let me know!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Ian,

As a next troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?  I see some of your information, but some of it appears to be missing.

https://theeventscalendar.com/knowledgebase/sharing-sys-info/

Also, can you go to Events < Help and take a screenshot of what you see under your Event Aggregator Status?

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad we could help, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Hi Penny,

I completely understand your frustration.  I cannot give anymore information, besides to tell you that this is a high priority bug and is being given the attention it deserves.

Our Team is currently away on the Team Trip, so there won’t be any progress made on our current open issues this week.

Feel free to check back in and I will update you if I have anything to report.

Thank you for your understanding.

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Dallas,

I’m sorry that there is another functionality that isn’t working as well.  Please open a new thread in order to address and troubleshoot that issue, so that we can better assist you there.

Unfortunately we can not issue a refund for a product that is past the 30-day refund policy limit.

For now, I would recommend rolling back to ET / ET+ 4.6 as a workaround.  You can find previous versions of our plugins on your Downloads page.

Please let me know if you have any other questions in the meantime.

 

Thanks,

Jaime

[Jaime Marchwinski]

Great, I’m glad this worked for you!

We’ll update you when an official fix has been released.  Let me know if anything else comes up in the meantime!

[Jaime Marchwinski]

Hi Ian,

Usually when getting the “Sorry, key validation server is not available.” is the plugin is blocked from connecting to our server, which often happens on development environments.

The license key is not needed for the plugin to work it is only needed for automatic updates.

You could wait to try and activate the license once the site is live.

Otherwise we have this article about development sites and using the license:

https://theeventscalendar.com/knowledgebase/using-one-license-for-your-live-and-dev-sites/

Let me know if that helps.

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Margaret,

Just to confirm, when you switched themes, turned off all other plugins, etc., you still saw this error, correct?

Can you please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see?

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Josh,

Thanks so much for reaching out!

I’d recommend starting off by trying the snippets provided in the following forum post:

https://theeventscalendar.com/support/forums/topic/set-ticket-default-to-1/

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Margaret,

Thanks so much for reaching out!

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Veronica,

Thanks so much for reaching out!

Unfortunately there isn’t a way to enable different views via a shortcode.  You can enable different views with the main calendar for desktop and mobile, if that is something you are interested in.  You can set up custom breakpoints if desired, and can use our Themer’s Guide as a jumping off point.

https://theeventscalendar.com/knowledgebase/themers-guide/

If this functionality is a requirement for your intended project, I’d suggest that a third-party developer would be the best way to make this feature happen on a short timeline. ? We maintain a list of developers who work with our plugins on our Knowledgebase here:

https://theeventscalendar.com/knowledgebase/find-a-customizer/

You can also add this idea to our Feature Requests, as we tend to implement ideas based on customer feedback, so your input is greatly appreciated:

https://tribe.uservoice.com/forums/195723-feature-ideas

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Ian,

Thanks so much for reaching out!

I’m sorry that you are experiencing this issue with Event Aggregator!

Sorry for the issues you are having. I can help resolve this with you.

First off, it could just be a temporary issue and if you can wait and try in a couple hours or even tomorrow it might work then.

Let me know if that works for you!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Justin,

Thanks for reaching out!

Do you know the email address on the account?  If so, I can find the account for you and can then change the email address on the account so that you can recover the password.

Let me know!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Graeme,

Thanks so much for reaching out!

Would you mind providing me with a screenshot of where you are seeing in the system that it says USA, so that I can try to adjust things for you?

 

Thanks,

Jaime

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