Renewal problems with your software

[Graeme]

I am trying to renew my event calendar subscription with you , however regardless that my account is correctly listed in the United Kingdom . Your automatic system show my country as USA . I rectify this manually but the renew for will not allow me to do so. I even just thought ok a renewal is a renewal and went ahead with payment detail. Again your system picked up its own error and will not allow me to complete ( asking which state in the USA) .
Help please as I wish to renew my subscription thanks

[Jaime Marchwinski]

Hi Graeme,

Thanks so much for reaching out!

Would you mind providing me with a screenshot of where you are seeing in the system that it says USA, so that I can try to adjust things for you?

 

Thanks,

Jaime

[Graeme]

Hi Jaime,
I managed to rectify the address anomaly, however I accidentally subscribed to product I do not want.
Your system charged me for two of the same product Events Aggregator-100 Imports per day .
1x Filter Bar – Personal
1x Events Calendar Pro-personal
This was a system error therefore please cancel everything and I just wish to renew 1x Events calendar-100 imports per day . Product

[Jaime Marchwinski]

This reply is private.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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