Renewal without knowing what email is associated with the account.

[Justin Mastalski]

I recently took over the site management of http://www.CatelliDuo.com – The license for the Calendar Pro expired back in November and when I try to renew it I get to a login screen and have no clue what the login would be. How I can renew this license without that information?

[Jaime Marchwinski]

Hi Justin,

Thanks for reaching out!

Do you know the email address on the account?  If so, I can find the account for you and can then change the email address on the account so that you can recover the password.

Let me know!

 

Thanks,

Jaime

[Justin Mastalski]

I do not know the email, a third party was managing the site so im guessing it was linked to them. I could give you the license number if that helps.

[Jaime Marchwinski]

Hi Justin,

Okay, I can try to find the account with the license number.  Do you happen to also have the order number or subscription number?  Also, did you get an email about renewing the license?  Perhaps that has some additional information on it that can help me to find the account.

Let me know!

 

Thanks,

Jaime

[Justin Mastalski]

I literally have no other information. The site was managed by a PR firm and we recently took it back over.

The current license # is cc3d7f5c3037648b9c1a7a9bf5a3509857a01883

Thanks,

Justin

[Support Droid]

This support thread is private.

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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