Home › Forums › Calendar Products › Events Calendar PRO › Weird Data Showing on Event Preview
- This topic has 5 replies, 2 voices, and was last updated 6 years, 2 months ago by Margaret Maas.
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January 29, 2018 at 1:59 pm #1439265Margaret MaasParticipant
When you hover over an event, the preview just shows code.
See screenshot.
January 31, 2018 at 9:21 am #1440794Jaime MarchwinskiKeymasterHi Margaret,
Thanks so much for reaching out!
As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:1. A conflict with another plugin
2. A conflict with your WordPress theme
3. A template customization for the Events Calendar that requires updating
When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.
A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.
The next step would be to go through our testing for conflicts procedure and let us know what you find out.
Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.
But, before you do that, there are 2 things I would advise:
1. Make a backup of your database
2. Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)
Let me know how that goes!
Thanks,
Jaime
January 31, 2018 at 9:29 am #1440800Margaret MaasParticipantHi Jaime, I indicated in my support submission that I did all that you suggested.
What next?
January 31, 2018 at 9:33 am #1440806Jaime MarchwinskiKeymasterHi Margaret,
Just to confirm, when you switched themes, turned off all other plugins, etc., you still saw this error, correct?
Can you please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see?
Thanks,
Jaime
February 22, 2018 at 8:35 am #1461042Support DroidKeymasterHey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.
Thanks so much!
The Events Calendar Support Team -
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