[Jaime Marchwinski]

Thanks so much for reaching out!

There isn’t really an easy way to do this with the way that things are set up.  Perhaps if you can explain your need for this feature, I can try to find something to get you close to this.

Let me know!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Janelle,

Thanks so much for reaching out!

Are these events recurring events?  I ask because we are currently working on a bug related to recurring Facebook events and if so, this could be related to that issue?

Also, can you enable and check the Event Log under Events < Help to see if you see anything unusual? Right under that is your Event Aggregator Status. Can you take a screenshot of what you see there?

Let me know if anything else comes up in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Dermot,

Great, thanks for doing that!

In addition, you can check out the following tutorial, which can show you how to change Photo View to an equal-height grid:

https://theeventscalendar.com/knowledgebase/change-photo-view-to-equal-height-grid/

I hope this helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Shane,

Since it is a third-party plugin, unfortunately we don’t have any documentation on how to integrate it into our plugin.

Another suggestion would be to use the snippet provided in the following article, which has a bit more information:

https://theeventscalendar.com/knowledgebase/change-the-wording-of-any-bit-of-text-or-string/

Let us know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Oliver,

You can change that color with some CSS that you can add to your WordPress Customizer or theme’s (or child theme’s) stylesheet.  Obviously change this snippet to whatever color you’d like:
.select2-result-label {
background-color:white;
}

Let us know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Lara,

I’m sorry to hear that things still aren’t working for you!

Can you please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see?

As far as your emails go, you can have the system send tickets from any chosen email address by simply installing, configuring and testing the following plugin: https://wordpress.org/plugins/easy-wp-smtp/

Using a real SMTP server with authentication will bypass the built-in WP mail functionality altogether.

Please make sure you configure and test the settings using the plugin’s built-in tool.

Let us know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Mike,

Since Courtney is assisting you with this issue on another thread, I’m going to go ahead and close this one out.

Have a great weekend!

 

[Jaime Marchwinski]

Glad you were able to figure things out, you are welcome back in our support forums any time!

Since you marked this thread as Resolved, I am going to close this thread.

Have a great weekend!

[Jaime Marchwinski]

Hi Thomas,

As a next step, I would recommend following the link in your console to resolve that error and verify your API.

In the meantime, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi John,

Thanks for providing me with all of that information.

Can you link me to the page where you are seeing this issue?  Is this on your main calendar page, or using a shortcode?

In the meantime, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Calum

Thank you for your feedback.  I understand where you are coming from and we are doing our best to resolve each issue that arises.

Thank you all for your patience and understanding in this matter.

 

Thanks,

Jaime

[Jaime Marchwinski]

This reply is private.

[Jaime Marchwinski]

Hi Matthew,

Thanks for letting us know!  We’ll let our customers know as well!

 

Michaela- let us know if, in addition to the above troubleshooting steps, updating your theme helps!

[Jaime Marchwinski]

Thanks for getting that information to me.  It looks like your calendar is located on your homepage: http://www.vaffangiro.it/.  Is that intended?

Here is an article on making the calendar your homepage.  If this was not intended, you can essentially work backwards to remove this functionality (for example, by going to Settings < Reading and changing the homepage there):

https://theeventscalendar.com/knowledgebase/how-to-make-your-calendar-your-sites-home-page/

When you go to Events Settings < General, what is your Events URL slug?

And what do you have your permalinks set to now if you go to Settings < Permalinks?

Let me know!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Anne,

Great, thanks for getting that to me.

Would you mind sharing some screenshots of where you are seeing the issues?  Do you only see these issues occur when both our plugins and Registrations are activated?

Also, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see.  That can hopefully narrow down where the conflict is occurring.

 

 

Thanks,

Jaime

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