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Tickets not working

  • Posts: 17 Topics: 16
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    I added “events” for Valentine’s Pottery Painting Gift Certificates. Even when I refresh the $50 and $75 gift certificate options show are not able to purchase on both on my laptop and cell. Thanks for your help

    http://www.themadkrafter.com/event/25-valentines-gift-certificate/

    Posts: 17 Topics: 16
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    Also, I do not seem to get emails saying when I have recieved an rsvp – is this possible?

    Posts: 6264
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    Hello

    Can you start by going through our Testing for Conflicts Guide https://theeventscalendar.com/knowledgebase/testing-for-conflicts/?  I am wondering if you might have a plugin or theme conflict. 

    We recommend conducting these tests on a staging server (https://theeventscalendar.com/knowledgebase/creating-using-wordpress-staging-site/).

    Begin by deactivating all other plugins, using a theme such as Twenty Seventeen https://wordpress.org/themes/twentyseventeen/, and see if the issue still persists.

    Also, double check for any other updates available (Dashboard » Updates). 

    Please let me know if the issue still persists after these tests.

    Thanks
    Courtney 🙂

    Posts: 17 Topics: 16
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    Thanks courtney, it is working now though I am still not sure if I can get confirmation emails with each rsvp, can you let me know on that? Thanks

    Posts: 17 Topics: 16
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    Hi Again courtney,
    Sorry I was mistaken, it is showing on the pages themselves, but still not on the main events page: http://www.themadkrafter.com/events/

    On Valentines $25 and $50 you will notice the 50 says sold out even though it isn’t. I troubleshooted by deactivating the other things but did not notice a change. Thanks

    Posts: 5926
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    Hi Lara,

    I’m sorry to hear that things still aren’t working for you!

    Can you please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see?

    As far as your emails go, you can have the system send tickets from any chosen email address by simply installing, configuring and testing the following plugin: https://wordpress.org/plugins/easy-wp-smtp/

    Using a real SMTP server with authentication will bypass the built-in WP mail functionality altogether.

    Please make sure you configure and test the settings using the plugin’s built-in tool.

    Let us know how that goes!

     

    Thanks,

    Jaime

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    Posts: 17 Topics: 16
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    Hi Courtney,
    Here are the screen shots, you can see that on the event “feed” page it says sold out, but if you click it and go to its individual page, it does not say sold out. It shouldn’t since say sold out since there are plenty left. When I changed theme and deactivated plugins except events calendar, it was still doing the same thing. Thanks!

    Posts: 6264
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    Hey Lara

    I do see that now in your screenshots, but as these events are today, I can’t seem to make them show. I am guessing your tickets were available through yesterday for purchase.

    While there, I did catch another bug that we have that displays a -1.

    We apologize for the inconvenience caused by this glitch and we are actively working on a solution for this.  I cannot guarantee when it will be fixed, as it’s in the development team’s hands now.  They need to assign it, code it, test it, and schedule it for release.  The good news is that you will be contacted as soon as a fix is available.

    Thank you for your patience as we see this through.  Please let me know if you have any other questions in the meantime!

    Were you able to test the sold out issue with Twenty Seventeen https://wordpress.org/themes/twentyseventeen/ and no other plugins except our active? We need to isolate this before we can proceed troubleshooting the sold out tickets issue.

    Thanks
    Courtney

    Posts: 17 Topics: 16
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    Hi Courtney,
    I edited the event so that it as open another day and change the theme, unforunately it still had the same problem:

    Posts: 6264
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    Hi Lara

    Is this the correct event? http://www.themadkrafter.com/event/50-valentines-gift-certificate/

    If so, can you show me a screenshot of the admin interface when editing this ticket?

    Thanks
    Courtney 🙂

    Posts: 17 Topics: 16
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    Sure, here is a image

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    Image 1

    Posts: 17 Topics: 16
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    Image 2

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    Hi Lara

    Can you edit the ticket and save it again and see if there is any difference.

    If for any reason, you disabled the inventory management for the ticket product, the product stock would go to 0 (zero), thus showing the Sold Out message.

    This could be an inconsistency in the ticket product stock vs the ticket capacity.

    Thanks
    Courtney 🙂

    Posts: 6093 Topics: 16
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    Hi There!

    Just wanted to share with you that a new release of our plugins is out, in which we are no longer able to reproduce the issue described here. This means that it may have been fixed before while working on other fixes/improvements.

    You can find out more about this release → https://theeventscalendar.com/release-event-tickets-4-8-event-tickets-plus-4-8/

    Please update the plugins and let us know if it works for you.

    Best,
    Victor

    Posts: 7
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    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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