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Google calendar not working on new events

  • Posts: 2 Topics: 1
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    I have a website client who\’s Google calendar is not working on some newer events that he has made. He has the API code in, and I can\’t see anything else that may be causing the issue. Any ideas?

    http://westsidelife.org/event/porterville-youth-rally/

    Posts: 5708
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    Hi Thomas,

    Thanks so much for reaching out!

    As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

    https://theeventscalendar.com/knowledgebase/sharing-sys-info/

    I am see this error in the console as well:

    Please ensure that you are using the correct Google Maps API key.  You can follow the instructions here:

    https://theeventscalendar.com/knowledgebase/setting-up-your-google-maps-api-key/

    Let me know how that goes!

     

    Thanks,

    Jaime

     

    Posts: 2 Topics: 1
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    This reply has been marked as private.
    Posts: 5708
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    Hi Thomas,

    As a next step, I would recommend following the link in your console to resolve that error and verify your API.

    In the meantime, let’s try to rule out if there is some type of conflict at play.
    This is usually because of:

    1.    A conflict with another plugin

    2.    A conflict with your WordPress theme

    3.    A template customization for the Events Calendar that requires updating

    When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

    A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

    The next step would be to go through our testing for conflicts procedure and let us know what you find out.

    Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

    But, before you do that, there are 2 things I would advise:

    1.    Make a backup of your database

    2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

    Let me know how that goes!

     

    Thanks,

    Jaime

    Posts: 7
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    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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