[Jaime Marchwinski]

Hi Alan,

Thanks so much for reaching out!

As a first step, what is your Import Date Range set to?  By default, this is set to one month, which means that events are only pulled in up to one month in the future.  You can find this setting at Events Settings < Imports.

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Justin,

Thanks so much for reaching out!

Can you please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see?

In the meantime, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Alejandro,

Thanks so much for reaching out!

As a first step, can you update your WordPress version and all of your Events Calendar and WooCommerce related plugins to their most recent versions?

After doing so, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Thanks so much for reaching out!

As a first step, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Also, before running through this, please make sure all of your Events Calendar related plugins and WooCommerce version are up to date.

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Martin,

Thanks so much for reaching out and for your interest in our products!

Although there is no way to create an event/ticket without a start or end date and time, you can hide the start and end time from the front-end of your site, so that users of your site will not see the start and end dates.

You can also set the time frame for one year, since you’d like to use this functionality for annual membership fees.

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Michele,

Thanks so much for reaching out!

Do you see this same issue if you switch to a default WordPress theme, such as ‘Twentyseventeen’?

If this is related to The Events Calendar, would you mind reposting on our WordPress.org forums?

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Alvise,

Another way to test this would be to use the Health Check plugin, which can basically do the same testing on a live site, so that people who view your site will not see the changes.

Let me know if this helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Alvise,

In that case, you can try to customize [tribe_events_list] yourself and add in the excerpt.

That shortcode’s attributes come from /wp-content/plugins/events-calendar-pro/src/Tribe/Shortcodes/Events_List.php

And then it runs PRO’s Event List Widget output, which is from /wp-content/plugins/events-calendar-pro/src/Tribe/Advanced_List_Widget.php

As far as the template that gets used, that’s at /wp-content/plugins/events-calendar-pro/src/views/pro/widgets/list-widget.php, which is able to be overridden via our Themer’s Guide.

If this functionality is a requirement for your intended project, I’d suggest that a third-party developer would be the best way to make this feature happen on a short timeline. ? We maintain a list of developers who work with our plugins on our Knowledgebase here:

https://theeventscalendar.com/knowledgebase/find-a-customizer/

Let me know how that goes and if you have any other questions along the way!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Johannes,

Okay, let me know what you find!

And let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Susan,

Does this only happen with certain events, or all events?  Can you take a screenshot of one of these events on the backend, so that I can try to replicate things on my end?

In the meantime, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

1.    A conflict with another plugin

2.    A conflict with your WordPress theme

3.    A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

1.    Make a backup of your database

2.    Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Also, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see.

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

That’s great, Adam!  Let us know if you have any other questions and feel free to share if you want!

[Jaime Marchwinski]

Okay, thanks for running through the testing for conflicts procedure.

I’m not quite sure what the issue is.  Just to clarify, what occurs when you activate Events Calendar PRO on your site?

Would you mind sharing some screenshots that highlight the issue that you are seeing?

In addition, please enable WP_DEBUG and WP_DEBUG_LOG and share any debug messages you see.

Let me know if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Glad we could help, you are welcome back in our support forums any time!

Since your issue has been resolved, I am going to close this thread.

Have a great week!

[Jaime Marchwinski]

Hi John,

First off, I can only reply to this thread (not in an email), so my responses will only be added to the thread, although you will get notifications of the responses in your email.

You can use Event Tickets Plus as a standalone plugin, with the addition of our free Event Tickets plugin.  It just depends on your needs.  If you’d also like the addition of an events calendar with recurring events and shortcode features, you will need Events Calendar PRO in addition to Event Tickets Plus.

You can check out our plugins on our demo site, which can help show you what all of our plugins can do.

Let me know your thoughts!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Zac,

In order to display recurring events, you’ll want to purchase our Events Calendar PRO, and if you want to sell tickets to your events, you’ll want to also have Event Tickets Plus.

Community Events will give users the ability to submit their own events on the front-end.

The cost depends on how many sites you will need licenses for.  Is this just for one site?

Let me know if you have any other questions as well!

 

Thanks,

Jaime

[Author]

Posts