[Jaime Marchwinski]

Hi Kristiina,

Thanks so much for reaching out!

Just to let you know, we are limited by our Support Policy in how much we can help with customizations, but I will try to point you in the right direction.

I’d recommend starting off by taking a look at our Themer’s Guide, which can show you which templates can be edited and copied in order to achieve the results that you are looking for.

You can remove the time portion of the details meta box by overriding the template in your own theme by creating a file at: [your-theme]/tribe-events/modules/meta/details.php

Let me know how that goes!

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Hi Linda,

Thanks so much for reaching out and for your interest in our products!

Facebook recently announced a range of changes (https://newsroom.fb.com/news/2018/04/restricting-data-access/) to their APIs (the protocols we use to ‘speak’ to their servers and retrieve event information) which are having an affect on a number of our users.

We are currently figuring things out as they continue to evolve with the Facebook Privacy Policy. For now, the best places to check in on the status of our plugin’s access to Facebook are https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy/ and https://theeventscalendar.com/event-aggregator-status/.

With that being said, you are welcome to try Event Aggregator.  We have a great 30-day full refund policy, so if things really don’t work out the way you’d hoped, you can get a full refund.

Let me know if you have any other questions!

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Hi Hannes,

Thanks so much for reaching out again!

A WordPress User is created whenever a user creates a new account.  So every time they log in, you should see their information pre-populated.

You can disable guest checkout through WooCommerce, so that users must create an account in order to purchase tickets to an event.

Let me know if this helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Diego,

I’m helping you on your other thread, so I’m going to go ahead and close this duplicate thread for now.

See you over there!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Diego,

I’m helping you on your other thread, so I’m going to go ahead and close this duplicate thread for now.

See you over there!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Diego,

Thanks so much for reaching out!

I would start off by reviewing the following articles and see if they can help to complete your translations:

• Translating the Events Calendar
• How to Override Plugin Language Files
• Setting Up The Events Calendar with WPML
• Incomplete Translations

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Bart,

Thanks for getting that information to me!

Facebook recently announced a range of changes (https://newsroom.fb.com/news/2018/04/restricting-data-access/) to their APIs (the protocols we use to ‘speak’ to their servers and retrieve event information) which are having an affect on a number of our users.

We are currently figuring things out as they continue to evolve with the Facebook Privacy Policy. For now, the best places to check in on the status of our plugin’s access to Facebook are https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy/ and https://theeventscalendar.com/event-aggregator-status/.

If your scheduled imports are still working, then you would need an Event Aggregator license to continue to keep those scheduled imports.

Are you imports still working for this feed?

Let me know!

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Hi Marco,

Thanks so much for reaching out and for your interest in our products!

Although this functionality is not available out of the box, our plugins are highly customizable and you may be able to achieve the results that you are looking for on your own.

I’d recommend starting off by taking a look at our Themer’s Guide, which can show you which templates can be edited and copied in order to achieve the results that you are looking for.

Please also note that support for customizations is limited as stated in our support policy.

If this functionality is a requirement for your intended project, I’d suggest that a third-party developer would be the best way to make this feature happen on a short timeline. ? We maintain a list of developers who work with our plugins on our Knowledgebase here:

https://theeventscalendar.com/knowledgebase/find-a-customizer/

Let me know if you have any other questions on this topic!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Sarah,

Thanks so much for reaching out!

1. Previously the attendees were listed in order of most resent RSVP to least recent. With the latest update I have done the order is reversed. Is there a way to reverse the order of this list.

Are you referring to the way attendees appear on the Attendees Tab on the backend?  If so, there is unfortunately no way to change this out of the box.

If this functionality is a requirement for your intended project, I’d suggest that a third-party developer would be the best way to make this feature happen on a short timeline. ? We maintain a list of developers who work with our plugins on our Knowledgebase here:

https://theeventscalendar.com/knowledgebase/find-a-customizer/

2. When someone RSVPs I use custom fields to gather additional information. Is there a way to edit this in the dashboard if the attendee was enter their info wrong?

You can try using a third-party plugin, User Switching, and edit the information as that user.

Let me know if that helps!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Simon,

Thanks so much for reaching out!

Unfortunately, recurring events still don’t support tickets in the way that you are referring to. You can technically add tickets to a series, but it will be the same ticket on every occurrence in the series (i.e. you won’t be able to distinguish which occurrence the user intended to purchase the ticket for). Sorry for the bad news here!

One way around this would be to create a series of recurring events and then to break each event from the series, and add a ticket for that event.  You would essentially be using the recurring event feature to populate your calendar, and then create separate tickets for all events. I know that this is not an ideal solution, but it is a workable one for now.

In addition, we’d love for you to vote on this idea in our feature request, as we do take customer feedback into consideration when implementing new features:

https://tribe.uservoice.com/forums/195723-feature-ideas/suggestions/3685663-recurring-event-support-for-tickets

As far as check-in goes, you can limit who can check in attendees to specific roles. If any user was allowed to check attendees in, it could potentially cause problems for the event organizers. A workaround is to use a plugin such as User Role Editor and create a specific role for checking in tickets.  This Admin roles and permissions KB article also might come in handy.

There is also more information on the check-in process in the following article:

https://theeventscalendar.com/knowledgebase/managing-your-orders-and-attendees/

Let me know how it goes and if you have any other questions in the meantime!

 

Thanks,

Jaime

[Jaime Marchwinski]

Thanks so much for reaching out again here!

I tried importing with this URL and it seemed to work as expected for me.

In that case, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Thanks so much for reaching out!

As you already know, Facebook recently announced a range of changes (https://newsroom.fb.com/news/2018/04/restricting-data-access/) to their APIs (the protocols we use to ‘speak’ to their servers and retrieve event information) which are having an affect on a number of our users.

We are currently figuring things out as they continue to evolve with the Facebook Privacy Policy. For now, the best places to check in on the status of our plugin’s access to Facebook are https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy/ and https://theeventscalendar.com/event-aggregator-status/.

If you are still interested in a refund, you can fill out the refund form https://theeventscalendar.com/knowledgebase/refund-policy/.

We really would like to work with you on this. Would you be interested in a license for the remaining time for one of our other plugins instead of a refund?

Please let me know if you have any other questions!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Gavin,

Thanks so much for reaching out!

I’m not able to replicate this issue at this time, as I do not see the same results as you are describing.

In that case, let’s try to rule out if there is some type of conflict at play.
This is usually because of:

• A conflict with another plugin
• A conflict with your WordPress theme
• A template customization for the Events Calendar that requires updating

When it comes to that type of issue, it is preferable to troubleshoot in a staging environment if you have one.

A first quick test is to simply temporarily revert back to a default WordPress theme such as twenty-sixteen to see if the issue persists.

The next step would be to go through our testing for conflicts procedure and let us know what you find out.

Basically the goal here is to revert back to a bare WordPress installation to see if the problem persists. It also allows us to pinpoint what the cause of the issue is.

But, before you do that, there are 2 things I would advise:

• Make a backup of your database
• Consider activating a “Maintenance Page” plugin if you are doing this on your live site (to minimize impact on your visitors)

Let me know how that goes!

 

Thanks,

Jaime

[Jaime Marchwinski]

Hi Andrew,

Thanks so much for reaching out!

As you know, Facebook recently announced a range of changes (https://newsroom.fb.com/news/2018/04/restricting-data-access/) to their APIs (the protocols we use to ‘speak’ to their servers and retrieve event information) which are having an affect on a number of our users.

We are currently figuring things out as they continue to evolve with the Facebook Privacy Policy. For now, the best places to check in on the status of our plugin’s access to Facebook are https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy/ and https://theeventscalendar.com/event-aggregator-status/.

If you are still interested in a refund, you can fill out the refund form https://theeventscalendar.com/knowledgebase/refund-policy/.

We really would like to work with you on this. Would you be interested in a license for the remaining time for one of our other plugins instead of a refund?

Let me know your thoughts!

 

Thanks,

Jaime

 

[Jaime Marchwinski]

Hi Charles,

Thanks so much for reaching out and for your interest in our products!

With Events Calendar PRO and Event Tickets Plus, you can create a calendar of events and sell tickets for your events.

You can also create a members-only calendar using the following tutorial:

https://theeventscalendar.com/knowledgebase/making-members-calendar/

We cannot make any guarantees about plugin compatibility, however we have a great 30-day full refund policy, so if things really don’t work out the way you’d hoped, you can get a full refund.

Also, feel free to check out our demo site here.

Let me know if you have any other questions!

 

Thanks,

Jaime

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