Multiday events not correctly importing correctly

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  • Author
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  • #1502995
    Bart
    Participant

    Importing a FB-event of 3 days will import the first and last day as separate events and ignore day 2. Also it should be one event covering the 3 days.

    Here’s an example of an affected event: https://www.facebook.com/events/135265517293231/

    #1505354

    Hi Bart,

    Thanks so much for reaching out!

    As a first troubleshooting step, could you please provide us with your complete system information in a private reply using the instructions found in the following link?

    https://theeventscalendar.com/knowledgebase/sharing-sys-info/

    Let me know if you have any other questions in the meantime!

     

    Thanks,

    Jaime

    #1514597
    Bart
    Participant

    This reply is private.

    #1514633

    Hi Bart,

    Thanks for getting that information to me!

    Facebook recently announced a range of changes (https://newsroom.fb.com/news/2018/04/restricting-data-access/) to their APIs (the protocols we use to ‘speak’ to their servers and retrieve event information) which are having an affect on a number of our users.

    We are currently figuring things out as they continue to evolve with the Facebook Privacy Policy. For now, the best places to check in on the status of our plugin’s access to Facebook are https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy/ and https://theeventscalendar.com/event-aggregator-status/.

    If your scheduled imports are still working, then you would need an Event Aggregator license to continue to keep those scheduled imports.

    Are you imports still working for this feed?

    Let me know!

     

    Thanks,

    Jaime

     

    #1531817
    Support Droid
    Keymaster

    Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

    Thanks so much!
    The Events Calendar Support Team

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