So now what?

[Chip Chip]

I use the Aggregator specifically for the FB function which now longer works. Is there a potential solution or work around or should we discuss a refund?

[Jaime Marchwinski]

Thanks so much for reaching out!

As you already know, Facebook recently announced a range of changes (https://newsroom.fb.com/news/2018/04/restricting-data-access/) to their APIs (the protocols we use to ‘speak’ to their servers and retrieve event information) which are having an affect on a number of our users.

We are currently figuring things out as they continue to evolve with the Facebook Privacy Policy. For now, the best places to check in on the status of our plugin’s access to Facebook are https://theeventscalendar.com/knowledgebase/ea-fb-privacy-policy/ and https://theeventscalendar.com/event-aggregator-status/.

If you are still interested in a refund, you can fill out the refund form https://theeventscalendar.com/knowledgebase/refund-policy/.

We really would like to work with you on this. Would you be interested in a license for the remaining time for one of our other plugins instead of a refund?

Please let me know if you have any other questions!

 

Thanks,

Jaime

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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