[Hunter]

Hi and welcome back 🙂

The ‘Near’ field in the Tribe Events Bar should autocomplete as you type in a location. Can you confirm you have entered an API Key for Google Maps under Events > Settings > APIs?

I’d also open your ‘Inspect‘ tool to see if any errors display in the console. If so, please share those errors with me. If you’re still having troubles, I’d be happy to test the behavior on my local site and if I get the same results I’ll log a bug so our devs can get this addressed in an upcoming maintenance release.

Thanks and have a great rest of your day!

[Hunter]

Hey Christopher,

Thank you for your purchase and welcome to our premium plugin support forums! As mentioned in the thread you’ve shared which you believe to be the same issue, can you visit Events > Imports > New Import and fill in the screen as you’ve been doing thus far, then take a screenshot and send it in addition to a screenshot of your Events > Settings > Imports screen. Please include any Google Calendar and/or ics links.

Lastly, please include your System Information as a private reply. Thanks again and have a good afternoon!

[Hunter]

Hi and welcome 🙂

I found an existing snippet (shared below, add to your theme’s functions.php file to implement) which limits the hours displayed in Day view from 8am to 10pm. Does that work? Is there a specific view you’re trying to apply it on? Are you going for all views? Let me know and I’d be happy to help further assist.

Thanks and take care!

add_filter( 'tribe_events_week_get_hours', 'filter_week_hours' );
function filter_week_hours( $hours ) {
$hour = 0;

foreach ( $hours as $key => $formatted_hour ) {
if ( $hour < 8 || $hour > 22 ) {
unset( $hours[ $hour ] );
}

$hour ++;
}

return $hours;
}

[Hunter]

Hi and welcome 🙂

One idea would be to “hide” the Featured Events checkbox in the add/edit event screen. This is the best approach I can think of to disabling the feature without getting too technical. Let me know if this recommendation will suffice and have a great rest of your Valentines Day.

Cheers!

[Hunter]

Hi Juren 🙂

Thank you for considering our plugins for your project! What you’ve described is definitely possible, but would most likely require additional plugins (WooCommerce Produce Add-On, for example) and possibly custom development on your end as the features you need are not currently included in Event Tickets & Event Tickets Plus.

I wish I had a different answer for you, but I know this functionality is not an uncommon request around here, so between searching our forums for users seeking similar features and good old fashion trial-and-error, I don’t think it would be too difficult a task to accomplish.

Another idea is to visit our UserVoice Feature Ideas to submit/upvote the feature. We always look at what our users want/need when considering features to include in future feature releases.

We do offer a 30-day money back guarantee, so if you wanted to give things a test drive to get an idea on what obstacles you may face and possible solutions for those obstacles, there’s not much risk involved.

Thank you again for your consideration of Event Tickets & Event Tickets Plus! Please let me know if this helps answer your questions and have a great rest of your day. Cheers!

[Hunter]

Hey Alex,

I’d be happy to look into the failed scheduled imports for you. Please visit Events > Imports > New Import and fill in the screen as you’ve been doing thus far, then take a screenshot and send it in addition to a screenshot of your Events > Settings > Imports screen. I’ll also need the Google Calendar ics link.

My goal is to mimic the exact steps in order to reproduce the behavior. Hopefully in doing so I’ll be able to provide more information on the matter. Thanks and I look forward to your response. Cheers!

[Hunter]

Hello 🙂

It might be best you review the Release Notes to see what specific changes were made so you can update your code as needed. It also might be helpful to update sequentially from 4.0.4 to 4.4.2, checking the Events > Settings > Help > Recent Template Changes section for another frame of reference.

Other than that there’s not much I can provide in regards to support. Customizations to our plugins need to be handled by users. Please review our What support is provided for license holders? Knowledgebase article for more information.

If you run into any conflicts along the way, be sure to review the Testing for conflicts guide to rule out theme and plugin conflicts. It’s always best to test with WP_DEBUG and WP_DEBUG_LOG enabled on your site’s wp-config.php file. Any errors will display at the top of your page as you try to reproduce the conflict.

I also recommend right-clicking your mouse and opening the ‘Inspect’ tool to see if any errors display in the console. Note what you find in addition to providing your System Information as a private reply and I’d be happy to help further troubleshoot.

Thanks and please keep me updated. Cheers!

[Hunter]

Hey Michael!

I am so sorry this thread has gone so long without a response. There are certain cases where responses don’t go through and for that I’m truly sorry you’ve waited and have not been provided any support.

I’ve reopened the thread so we can take a look at what’s going on and hopefully get everything working properly again. The first step is to update all of our plugins to the newest versions, then review our Testing for conflicts guide and let me know what issues are still occurring. It would also be helpful if you could include your System Information as a private reply after you’ve updated the plugins.

Thanks again for your patience and have a great day. Cheers!

[Hunter]

I’m glad to see you’ve identified the source of conflict! We are unfortunately unable to provide technical support for conflicts with plugins by other authors, but if things get beyond your level of expertise I’m sure you can find an affordable, reputable developer that can help resolve the conflict. A good starting point is our list of non-affiliated customizers.

A few helpful tips which might help include enabling WP_DEBUG and WP_DEBUG_LOG on your site’s wp-config.php file. Any errors will display at the top of your page as you try to reproduce the conflict. I also recommend right-clicking your mouse and opening the ‘Inspect’ tool to see if any errors display in the console. Note what you find and please include it in your reply and I’d be happy to see if I can provide any more assistance, but I cannot guarantee anything.

Please review our What support is provided for license holders? Knowledgebase article for more information on what is covered in the support forums.

Thank you and have a great afternoon!

[Hunter]

Thank you for sharing your creative workaround and for your patience while we get this issue resolved! Have a pleasant rest of your week and I’ll keep this thread Open/Pending Fix until we update it with more information. Cheers!

[Hunter]

Hi again,

Email delivery can often be tricky, so I like to use Easy WP SMTP to ensure everything gets delivered properly.

Please give it a shot and let me know how it works out. Cheers!

[Hunter]

Hey Stanley,

You’ll actually need to add the line to your site’s wp-config.php file which is located in your main WordPress folder. Let me know if you’re able to get the .csv files uploaded and have good afternoon 🙂

[Hunter]

There shouldn’t be any limits. Can you please test again, but please make sure WP_DEBUG and WP_DEBUG_LOG are enabled on your site’s wp-config.php file. Any errors will display at the top of your page as you try to reproduce the conflict. I also recommend right-clicking your mouse and opening the ‘Inspect’ tool to see if any errors display in the console. Note what you find and please include it in your reply. Make sure you have the default WordPress theme and our plugins active as explained in the Testing for conflicts guide.

Thanks and take care!

[Hunter]

Sure! Try adding it to the bottom of your theme’s functions.php file. Be sure to make a backup of the functions.php file before making any changes. Let me know how it goes!

[Hunter]

Hey Randy,

Unfortunately we’re not able to provide support via telephone. Please see my previous response for instructions on how to proceed. There are currently no logged bugs of users reporting similar behaviors, so it’s most likely a simple theme and/or plugin conflict.

Sorry again we aren’t able to provide telephone support. Please review our What support is provided for license holders? Knowledgebase article for more information.

@Hans-Gerd, I did a little research on the reply which appeared to come from you and it looks like it’s a known issue, so we have a bug report logged and will be looking into the matter. Thanks again for letting me know you weren’t the one to send the response 🙂

Thank you and have a good afternoon. Cheers!

[Author]

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