Scheduled imports failing / Clicking 'Run import' works

[Thomas Dougherty]

Scheduled importing has been failing for a couple weeks now, I updated the plugin with the latest in hopes that it would solve the problem.

I attached a screenshot from a couple days ago showing that when I click ‘Run Import’ both iCalendar and Google Calendar tasks import fine. (At that time I was experimenting with daily vs 30min, but thy are the same tasks)

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PLEASE LEAVE FOR SUPPORT
Reporting the same issue as: https://theeventscalendar.com/support/forums/topic/import-failed-scheduled-imports-failing/

[Hunter]

Hey Christopher,

Thank you for your purchase and welcome to our premium plugin support forums! As mentioned in the thread you’ve shared which you believe to be the same issue, can you visit Events > Imports > New Import and fill in the screen as you’ve been doing thus far, then take a screenshot and send it in addition to a screenshot of your Events > Settings > Imports screen. Please include any Google Calendar and/or ics links.

Lastly, please include your System Information as a private reply. Thanks again and have a good afternoon!

[Thomas Dougherty]

Here are my two screenshots, I will follow up with both google and ics links as well as the system information in a private reply.

[Thomas Dougherty]

This reply is private.

[Hunter]

Thank you for sharing all that info with me. I created an import based on the screenshots you sent over. As you can see, the events imported correctly during the initial import:

Once the import ran again, it looks like everything went well:

Can you confirm the behavior occurs after reviewing our Testing for conflicts guide? If you have already tested as explained in the aforementioned guide, it might be best you set up a fresh WordPress installation where you can fully troubleshoot the issue. Make sure you have only the default WordPress theme and The Events Calendar installed and activated on the test site. Please review our Using One License for Live and Dev Sites and Moving Your License Keys tutorials for more information.

Please make sure WP_DEBUG and WP_DEBUG_LOG are enabled on your site’s wp-config.php file. Any errors will display at the top of your page as you try to reproduce the conflict. I also recommend right-clicking your mouse and opening the ‘Inspect’ tool to see if any errors display in the console. I also recommend doing this on your live site to see if any errors/warnings display. Note what you find and please include it in your reply.

Thank you and please keep me updated with your findings. Cheers!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[Author]

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