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Dominique,
Welcome back! Sorry to hear you’re dealing with duplicate events. Can you provide a little more information on your issue? For example, were the events that are duplicating added manually or did you import them? If imported, were they from a Google Calendar, Facebook, etc?
Are you able to set up a test environment using the default WP theme and only our plugins to see if you can reproduce the behavior? This would be the most ideal situation so you can keep your live site going without any interruptions. We’ll need you to confirm whether or not the issue still occurs using the default WP theme and only our plugins. Please refer to our Testing for conflicts guide for more information.
Once I have more details, I’ll be able to further investigate your issue. Thank you and I look forward to your response. Cheers!
Hi James,
Thank you for posting. Before we can confirm you are dealing with a bug, I’ll need you to review our Testing for conflicts guide and report back with what you find out.
Thanks again and I look forward to your response. Have a great evening!
Hi Carole,
Thank you for reaching out. Before I test the issue myself, can you please review our Testing for conflicts guide and reply back with your findings? I know it seems tedious, but it’s a requirement before we’re allowed to proceed.
Thank you for understanding and I look forward to your response. Have a great evening!
Hello,
Thank you for your patience. I attempted to import the .ics file provided and can confirm the categories are not being assigned to imported events. I’ve gone ahead and logged a bug documenting the issue and hopefully we get it included in the next maintenance release. We’ll keep you updated on our Release Notes and in the plugin changelogs.
Thanks again for being so patient while I did more research and testing and please let me know if you have any more questions or concerns in the mean time. Cheers!
Hi Crystal,
From the sound of that response, it sounds like the issue is related to WP Engine, which we’re unable to provide support for. To make sure I’m not missing anything major, I checked our logged bug reports for users reporting similar behaviors, but I’m not seeing anything.
I’d try the recommended steps from my last response to see if you can further isolate the conflict in order to begin making improvements. I truly wish I had a better answer for you and please let me know if you have any more questions.
Thanks for understanding and have a good evening. Take care!
Hey Greg,
I’ll note that for the devs to review and thank you so much for the update. We truly appreciate you taking the time to set up the test environment so you could do the full Testing for conflicts guide.
Thanks again and feel free to create a new thread if you have any new issues arise. Have a great remainder of your week 🙂
Christopher,
My sincerest apologies for the delayed response. And I apologize again for leading you down the wrong path. I assumed you were using WooCommerce in addition to Event Tickets Plus and Easy Digital Downloads, so my bad on that.
I went ahead and tried reproducing your problem but was unable to. I tested in Chrome, Safari and Firefox but was able to add two tickets and check out with no problems. Have you tried setting ‘wp_debug’ to ‘TRUE’ on your wp-config.php file and using your ‘Inspect’ tool to troubleshoot for conflicts?
I also checked our logged bug reports to see if any users were experiencing similar behaviors but was unable to find anything. I wish I had more information for you to work with and best of luck finding a solution. We have a list of customizers available to help further troubleshoot your issue if it comes down to it.
Sorry again about the delayed response and let me know if you have any more questions or comments. Take care!
Hello to all,
Thank you for the responses. Please create a separate thread for your issue, even if it is the same as Wim’s. By adding more threads to the ticket, it helps increase the priority level. Feel free to copy/paste a link to this thread for reference.
I would probably revert back to the version that works best for you until we can get a fix released. I understand this is not ideal and is not what you’re paying for, so if this route is a deal-breaker and it’s been less than 30 days since your purchase, we offer a money back guarantee. Please visit our Refunds page and we’d be happy to process that for you.
If you decide to wait it out, as previously mentioned, we’ll include feature and maintenance release info in our Release Notes and the plugin changelogs.
Thank you all for being so patient and rest assured we’re working hard on a solution. Have a good rest of your evening. Cheers!
Hello,
Thank you for the update. I removed the admin credentials as we are unable to log into customer sites. Can you try deactivating/deleting the plugin, then reinstalling it Manually? I’m not seeing any logged bugs of users reporting similar behavior, so hopefully this approach will solve the issue.
Keep me informed and have a good rest of your evening. Take care!
Hello,
Thank you for your patience. That method should have stopped the import, so it’s strange it did not. I am truly sorry you’re having to deal with this! I can imagine it’s a nightmare. Can you try installing a plugin like WP Crontrol to see if you can stop the stuck import? Please let me know if this makes a difference.
I’ve also brought this thread to the attention of my fellow support team members to see if they have any ideas on how to get this resolved. Keep me updated with your progress and I’ll have a response once I hear back from you.
Again, thank you for your patience while we troubleshoot the issue and have a great evening. Take care!
Hello to the both of you,
We require users to review the Testing for conflicts guide as it usually helps identify the cause of conflict. It also ensures the conflict is relative to our plugins as we don’t provide support for themes and plugins by other authors. More info can be in our What support is provided for license holders? Knowledgebase article.
I attempted to reproduce the issue and experienced the same behavior. It appears when PRO is active, the image doesn’t get imported from Facebook using Event Aggregator. I’ve gone ahead and logged a bug documenting the issue. We’ll update our changelogs and Release Notes, so keep an eye on your WordPress admin dashboard for info.
Thanks again to the both of you and please let me know if you have any questions or comments. Please note that we are not able to give projected dates for feature and maintenance release information, so as previously mentioned stay tuned to the changelogs and Release Notes once a fix is available.
Have a great weekend!
Cheers 🙂Excellent!
Thank you for the update. I’ll close this thread out, but feel free to create a new one if you have any more questions or comments. Cheers!
Douglas,
Glad to hear you’re on the right track! We are getting close to releasing a version which includes the ability to display category-specific calendars/list of events using the [tribe_events] shortcode. Stay tuned to your WordPress admin dashboard and our Release Notes for that information.
I’ll close this thread out but please feel free to create another one if you come across any more questions or concerns. Have a great weekend and thanks for choosing PRO. Cheers!
Hello,
Thank you for the update.
I can now add Teachers, but they don’t actually appear on the event? The one I tested was Bali January 2017. I added Emily & Nancy – but don’t see them anywhere.
Do you have any template overrides in your theme folder? More info can be found in our Themer’s Guide. To see if this is the issue, refer to our Testing for conflicts guide. Once you temporarily deactivate your custom theme, I’m guessing the missing information will display on your single event pages.
Also – is there an easy way to change the header colours for the calendar?
Check out the PRO Color Customizer feature and let me know if you’re able to get the desired results.
Keep me posted and have a great Friday afternoon. Cheers!
Hello,
I did a quick test to see if I could replicate the behavior and was able to do so. After some more investigating, I found the answer and a solution here. I’ll copy/paste the most important info below. Please let me know if you have any more questions and have a great weekend ahead.
Two scenarios:
If EDD is installed first and then WooCommerce is installed, WooCommerce will detect the page with a slug of checkout created by EDD and store that page’s ID in the WooCommerce options, but the content of the page will not be updated, meaning that EDD will still have a functioning checkout page but WooCommerce will not.
If WooCommerce is installed first and then EDD is installed, EDD will create a second checkout page with the slug if checkout-2. In this scenario, both plugins continue to work fine.
Number 1 is the only time that it is a problem.
