no photo import from Facebook since yesterday

[Ludo Geukers]

Since yesterday there are no photos imported with the aggregator. It worked fine from the beginning, but now there is nothing and when i look at the event on Facebook there i see a photo and have to grab it from there.

How can we fix this?

p.s. and how is the situation with with the Google maps that don’t show up activated? any news?

Best regards,
Wim Reede

[Hunter]

Hi and welcome back 🙂

Since yesterday there are no photos imported with the aggregator. It worked fine from the beginning, but now there is nothing and when i look at the event on Facebook there i see a photo and have to grab it from there.

Can you please review our Testing for conflicts guide and reply back with your findings?

p.s. and how is the situation with with the Google maps that don’t show up activated? any news?

Can you elaborate on this a little more? We have a few logged bug reports relating to Google Maps and I want to ensure I provide an accurate response.

I look forward to your response and have a great afternoon. Cheers!

[Ludo Geukers]

Hello,

Well I see you send me a standard answer with the testing and so.
But I feel this aggregator is bugy somehow, because I see many errors showing up marked red (see attached photo).
I learned one thing in the time that I work with websites and that is what did you change recently?
The answer to that question is that I made a change in the event update authority.
It was standard: Do not re-import events. Changes made locally will be preserved.. and I changed it to: Preserve the most recent change in each event field, whether that change occurred on my site or at the original source. (see attached photo).

I will change it back and see if there is any change.

• This reply was modified 9 years, 5 months ago by Ludo Geukers.
• This reply was modified 9 years, 5 months ago by Ludo Geukers.

[Mike]

I’d just like to chime in that the same thing is happening for me as well. As of Nov 10th, no pics have been imported. I’ve tried importing, re-importing, and nothing.

As a test I created a new event on Facebook w/ image. Ran the one time import to see if possibly the aggregator would grab the image for my media library but nothing, the picture simply isn’t even being imported.

I hope this information helps.

[Ludo Geukers]

Yes, today the issue is still going on and see many errors.
I also tried to import an event using run from a customer and nothing happend.

Also on a website of a friend of mine who I advised to buy this plugin we see the issue.
So please look into it, because now it’s not working properly.

Best regards,
Wim Reede

[Hunter]

Hello to the both of you,

We require users to review the Testing for conflicts guide as it usually helps identify the cause of conflict. It also ensures the conflict is relative to our plugins as we don’t provide support for themes and plugins by other authors. More info can be in our What support is provided for license holders? Knowledgebase article.

I attempted to reproduce the issue and experienced the same behavior. It appears when PRO is active, the image doesn’t get imported from Facebook using Event Aggregator. I’ve gone ahead and logged a bug documenting the issue. We’ll update our changelogs and Release Notes, so keep an eye on your WordPress admin dashboard for info.

Thanks again to the both of you and please let me know if you have any questions or comments. Please note that we are not able to give projected dates for feature and maintenance release information, so as previously mentioned stay tuned to the changelogs and Release Notes once a fix is available.

Have a great weekend!
Cheers 🙂

[Ludo Geukers]

Well it’s good to hear that you guys recognize the issue.
I understand as well that this add-on is a new product, but when some core functions stop working just like that then I feel that this must have priority no. 1 to fix it. As we were starting to promote this big time in our community and now it brings me a lot of extra handling to fix every import.

This issue has nothing to do with existing plugins or themes. It’s just something in the Pro version, which is also a add-on we pay for, right?
Hope you understand this.

Wim Reede

[Bart]

I have the same issue (4.3.2) no organizer and no image on import. I do not have Pro so I don’t think that is the solution.

This is my first purchase with TEC and already very disappointed.

[Bart]

Actually, on further testing, the organize does import if I use an individual event. If I use a page and import all events, no organizer imports.

No photos import either way

Here is an example (ignore content, grabbed first test)
Page link import (No Organizer Imports)
https://www.facebook.com/HorizonTrainingCenter11/

Direct Event Link (Organizer Imports-Event was part of the Page link Import)
https://www.facebook.com/events/1284689001575662/

[ANTONIO JOSE]

Good Morning:
I’m trying out this new plugin and I do not care about the photos either.
regards
Buenos días:

Estoy probando este nuevo pluging y tampoco me importa las fotografías.

Saludos

[ANTONIO JOSE]

Hello:

I just imported an individual event with this plugin and yes it has loaded the photo, but yesterday I made several individual imports and they were not loaded either.

Regards,

********

Hola:

Acabo de importar un evento individual con este plugin y sí que ha cargado la foto, pero ayer realicé varias importaciones individuales y tampoco se cargaron.

Saludos,

[Hunter]

Hello to all,

Thank you for the responses. Please create a separate thread for your issue, even if it is the same as Wim’s. By adding more threads to the ticket, it helps increase the priority level. Feel free to copy/paste a link to this thread for reference.

I would probably revert back to the version that works best for you until we can get a fix released. I understand this is not ideal and is not what you’re paying for, so if this route is a deal-breaker and it’s been less than 30 days since your purchase, we offer a money back guarantee. Please visit our Refunds page and we’d be happy to process that for you.

If you decide to wait it out, as previously mentioned, we’ll include feature and maintenance release info in our Release Notes and the plugin changelogs.

Thank you all for being so patient and rest assured we’re working hard on a solution. Have a good rest of your evening. Cheers!

[Support Droid]

Hey there! This thread has been pretty quiet for the last three weeks, so we’re going to go ahead and close it to avoid confusion with other topics. If you’re still looking for help with this, please do open a new thread, reference this one and we’d be more than happy to continue the conversation over there.

Thanks so much!
The Events Calendar Support Team

[George]

Hello!

I wanted to share the news that a fix has finally arrived for these issues—featured images should import without issue now.

Grab the 4.3.4 update from today to get this bug fix. Learn more about the 4.3.4 release here.

Thanks so much for your patience!

Cheers,
George

[Author]

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