Alternate Views not working

[Crystal]

For some reason I am unable to switch between views on my events calendar. When I choose List or Day it just reloads the month view.

http://copas.wpengine.com/?post_type=tribe_events&tribe_event_display=list

Username: REMOVED BY ADMIN
Password: REMOVED BY ADMIN

Any ideas on how I can fix this?

Crystal

[Hunter]

Hi Chrystal,

Sorry to hear you’re having troubles. I attempted to reproduce the behavior on my local environment but was unable to do so. Can you please confirm you reviewed our Testing for conflicts guide? We’ll need to rule out a theme and/or plugin conflict before taking the next step.

Thanks and have a wonderful rest of your weekend. Cheers!

[Crystal]

Hunter,

Thank you for the information. I followed all of the steps VERY closely for several hours this morning and tested and re-tested. I cannot find the conflict. Even with the 2016 theme active and all other plugins except for those by Modern Tribe disabled the alternate views is not working for me on Safari or Chrome after clearing all cache. Do you have any other things that I can try?

Thank you,
Crystal

[Hunter]

Hi Crystal,

Sorry to hear you weren’t able to identify the conflict. The next step would be to set wp_debug to ‘TRUE‘ on your wp-config.php file and see if any errors display at the top of your screen when you attempt to switch views using the ‘View As’ dropdown. Make sure you have the default WP theme active (Twenty Sixteen) and only The Events Calendar active. Go ahead and deactivate all plugins other than TEC, including Event Tickets and Event Tickets Plus.

Another way to track down conflicts is using the ‘Inspect‘ tool. Right-click your mouse and select the ‘Inspect‘ option before you click the ‘View As’ dropdown. Any errors should display in the console window.

Let me know how the testing goes and have a good afternoon!

[Crystal]

Hi Hunter,

I hired a developer to help me out with this to make sure the errors were being read correctly. Here is the feedback that I got:

There are no errors except in the admin interface and I’m not sure those are related to the event calendar. They look to be related to wp engine. If you log in you can see them. I think you need to go back to tech on this. If they want you to try more things, I can.

Any ideas?

Thanks,
Crystal

[Hunter]

Hi Crystal,

From the sound of that response, it sounds like the issue is related to WP Engine, which we’re unable to provide support for. To make sure I’m not missing anything major, I checked our logged bug reports for users reporting similar behaviors, but I’m not seeing anything.

I’d try the recommended steps from my last response to see if you can further isolate the conflict in order to begin making improvements. I truly wish I had a better answer for you and please let me know if you have any more questions.

Thanks for understanding and have a good evening. Take care!

[Crystal]

Hi Hunter,

I have been discussing this issue with wp engine support to try to resolve what is happening. I need to decide soon if this plugin is going to work for my client’s site or not. Also, I have a new site I’m working on that could benefit from this same plugin but if I can’t get this issue resolved it will be pointless for me to purchase again.

This is what I heard from wp engine support:
Hi again Crystal,

Thank you for your patience in this process.

I have now tested the site in our staging environment (this environment does not have our caching or any conflicts in that manner). I am still getting the error where the months do not change and the same issues with the events calendar.

In the staging environment, I have also tested with all of the other plugins disabled and with the theme as a base wordpress theme. As the error still occurred in this fashion, this would rule out any plugin/theme conflicts.

As this rules out anything on the server or the site itself, this would lead me to believe this is an issue with the events calendar plugin directly. I would contact the developer again on this with this new info.

If they do find anything else we can look into on this side, though, we can definitely look into that.

If you have any other questions, please let us know, we are always here to help.

Best,

WP Engine Scott Shepley | Support Samurai | Support Resources: Support Garage | System Status | Blog

As you can see this is now the second developer who has told me that it is not a theme or plugin conflict. Can you please tell me what else can be done to fix this issue?

Thank you,
Crystal

[Hunter]

Crystal,

I have a hunch your issue is related to a mixed content error we had in version 4.3.2. Can you update to 4.3.3 and test to see if the issue still occurs? I’d also install/activate a plugin such as SSL Insecure Content Fixer to help make sure the http/https issue is not a factor.

I understand this entire process has been a nightmare, so hopefully this helps get everything working properly. Please let me know how things go and have a good afternoon. Cheers!

[Crystal]

Hi Hunter,

I updated the plugin to version 4.3.3 and I am still having the same issue.

There is not an SSL certificate installed on this site so I’m not sure how the SSL Insecure Content Fixer would be a help?

Thank you,
Crystal

[Crystal]

Hunter,

I asked WP Engine for a recomemndation of another calendar plugin to use and they sent me over this update:

Hey Crystal,

Thanks for your patience while we looked into the issue of the Calendar not properly working on your copas install

I made a copy of this install onto clonewars.wpengine.com, an install of mine that doesn’t have demo mode enabled, and noticed that the calendar was still not working as intended. Through my testing I noticed that a custom URL is set for the Events menu link, /?post_type=tribe_events&tribe_event_display=list. When updating this URL to /events I was able to pull up this page without issue, and was able to navigate through the months correctly.

Applying this same update to your copas install I noticed that the page would 404, but upon updating the Permalinks setting to postname I was able to correctly pull up this page as well as navigate the calendar.

If you wouldn’t mind confirming everything is now working as intended, I think we can call this case-closed.

Everything is working great now!

Crystal

[Hunter]

Hi Crystal 🙂

Thank you for the update! I’m so glad to hear things are finally working properly. Without having access to your site, it’s often times hard to figure out what exactly is going on and how to go about resolving it. Please feel free to create a new thread if you have any new questions arise and thanks again for your patience and willingness to troubleshoot the issue.

Have a great rest of your week. Cheers!

[Author]

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