[George]

Hey @mumbaimeetups,

This indeed appears to be the problem:

we check 120 pages for new events. When i reduced it to 20 .it loads fine.

If you have too many pages, the request will time out and fail to load.

I’m sorry I didn’t clarify that earlier in our conversation here!

Your suggestion about only loading 20 or so pages at a time is a good one, and we are hoping to include support for “batch” imports at some time in the future. I do not have an ETA on when this feature will arrive, or if it definitely will, but it’s something we hope to include in a future update.

Stay tuned to plugin updates – for now, I hope that importing things piecemeal in 20-page-bursts or so is still a useful solution for your site.

I will close up this thread for now but if other issues arise, open a new forum thread any time! 🙂

Thanks,
George

[George]

Thanks for the update Jason!

@clangille – since your issues are bigger than this notice, i.e. you get whole calendar pages missing, I recommend you open another thread on the forums. post your “system information” (as described here → https://theeventscalendar.com/knowledgebase/sharing-sys-info/) and include a link back to this forum thread for reference – we’ll tend to your issues right away!

For everyone else – thank you for your patience while we get a fix for this out the door. We are still investigating this bug and I do not have a promised ETA for this fix, but one will eventually arrive in the near future. If your only problem is that this notice erroneously displays, use the code snippet I shared above to hide the notice.

If you have other problems, like @clangille had, then open a new thread and post your “system information” there (as described here: https://theeventscalendar.com/knowledgebase/sharing-sys-info/).

For now, I will close up this thread to keep things organized.

Stay tuned to plugin updates! 🙂

Cheers,
George

[George]

Awesome! Glad to hear it 🙂

Best of luck with your site,
George

[George]

Hi Jennifer,

How, specifically, did you make the http://jennduranyoga.com/list-view/ page on your site? Normally the list view is only accessible at /events/view/list.

As for your other issues, it seems like perhaps your timezone settings could be to blame…your “System Information” says that your server timezone is UTC, while there is no value for your WordPress timezone.

Can you verify this? If you head to Settings > General in your wp-admin, what is the timezone there? Does adjusting it to “America/New York” or the equivalent timezone help your issues at all?

Thank you!
George

[George]

Hey @creativemediateam,

Thank you for doing all that testing, and for the thorough update here about it!

I’ll start off by highlighting what you said here:

It looks like the issue happens with our theme, but not with Twenty Fifteen (even with all plugins still active)

That fact does indeed reveal that your theme is the source of the code conflict. Now, you mention that the theme doesn’t specifically filter the events post type, for example, but unfortunately even if it isn’t adding custom code to The Events Calendar directly, something within the theme that is breaking a global element on the site, like the global $wp_query object for example, could affect The Events Calendar or other plugins and cause problems.

Your best option from here is to contact the theme developer that theme for support, and see if they can offer some insight on this. Also, you might find it helpful to see if any PHP errors pop up on your site if you head to your site’s wp-config.php file and change this line of code:

define('WP_DEBUG', false);

to this:

define('WP_DEBUG', true);

That will display PHP errors if any exist, which might be quite useful here.

Let us know what you find from doing this WP_DEBUG change, and if you reach out to your theme author for support.

If PHP errors pop up after making the WP_DEBUG change, you can just copy and paste them here in the forums – we might be able to identify the problem from that.

Thank you!
George

[George]

Hey Caroline,

Thank your the events and for your patience here!

I wanted to let you know that I have been able to reproduce your problem here, and even with manual import by ID I can still create duplicates!

That is not supposed to happen and we’re investigating to see if there’s a bug at play here – I’m sorry if this is the case, but just wanted to post an update here to keep you informed. I’ll update again soon after some further testing, and some insight from a developer on our team.

Thank you!
George

[George]

Hey @gadswil,

Another member of our support team, Brook, was looking at your site and noticed you have a page with the slug /submit-your-events on your site.

But you also have /submit-your-events as the Community URL slug, too.

I tested this on my local site and did not produce a problem, but I’m curious if you’d be able to try temporarily deleting your /submit-your-events Page and then refreshing Permalinks on your site to see if that helps with Community Events at all? To do this, you’d run through the following steps:

1. Copy and paste the content of your “Submit your events” page to a Word document or Gist at http://gist.github.com or something, so that you can re-create the page later on without losing your original writing for it.
2. Once that back up is made, delete the “Submit your events” page. Then, go to the “Trash” for your pages in your site’s wp-admin – click “empty trash” so that the page is permanently deleted.
3. Go to Settings > Permalinks in your admin area, and just click “Save Changes” without actually making any changes. This may seem like an odd thing to do but is a little “trick” within WordPress to get the permalinks across your site to refresh.
4. Check out your issues with the Community Events pages and see if they persist

Let us know what you find! 🙂

Thanks,
George

[George]

Hey Steve,

How do I insure that the desired ticket is the first item? Is there a sort, or are they listed in order of entry?

The last ticket you create on the “Edit-event” screen will be the first/top-most ticket to display on the front-end view of the event. I hope that with this information and your comment here that this is a useful solution for you:

The tickets for every event will be created in the same order and always be present (at least as far as we know now), so perhaps we can isolate it and modify it using jQuery/JavaScript as you suggested.

Do you think this will be a useful solution? Let me know what you think! 🙂

Thanks,
George

[George]

Hey Valerie,

Thanks for your reply!

The first thing I wanted to point out is that you asked some questions in your reply about the “forward events button” and such, but I unfortunately don’t quite understand what you’re trying to accomplish. I’m sorry about my misunderstanding! Can you clarify exactly what you’re trying to do, in a bit more detail? Share screenshots if possible and I can hopefully provide some more help there – I just want to make sure I understand your question completely so that I can best help you out with it! 🙂

As for the “custom recurrence description” customization, in my personal opinion this would be a relative waste of time because we are indeed going to be including this in the next major update of the plugin. This will likely not be the “maintenance release” coming soon but the next actual major update, which should arrive some time in October if all goes to plan.

Thanks!
George

[George]

Thanks for the updates here Jennifer – I’m honestly not quite sure what caused this problem originally, or what fixed it, but it does appear that the update helped…

With that in mind, then, I will close up this thread – but if any other issues arise, don’t hesitate to open a new thread here any time!

Best of luck with your site,
George

[George]

Sorry to hear that Karen! It worked really well for me, so I’m not sure what went wrong with it on your site…

There are unfortunately not many more options for implementing this customization at this time 🙁 You could perhaps write a fancy JavaScript solution or something, but otherwise that filter is the only solution I can think of.

For one last attempt at getting this to work, would you mind posting your entire functions.php file into a Gist at http://gist.github.com, and then share a link to that Gist here? I might be able to spot something wrong with the file that could impact this, for example.

Thank you!
George

[George]

Hey @gadswil,

Thank you for sharing the theme! I’ve activated it on my local testing site which is running PHP 5.2.17 and tested this out quite a bit.

For me, no matter what I tried the community events page still continued to show up. Here’s a screenshot for example/proof → https://cloudup.com/clkYdaSKzbh

As you can see in that screenshot, I even tried the custom URL slug to match your site configuration…

I’m sorry that my testing has not helped further here 🙁 I urge you to contact your theme developer for support and see if they have any insight on why this might be happening. I will keep looking but have so far still been unable to reproduce your problems.

Sorry for the bad news @gadswil!

Sincerely,
George

[George]

Thanks @Sönke, keep us posted! 🙂

[George]

Allan: thank you for the kind words about our support here, and for sharing this information! I will look through this and try to replicate your problems with some of this additional information in mind now.

In the meantime, you mention getting a White Screen of Death…I’m wondering if any PHP errors pop up on your site if you turn WP_DEBUG on – can you try that? To do so, head your site’s wp-config.php file and change this line of code:

define('WP_DEBUG', false);

to this:

define('WP_DEBUG', true);

That will display PHP errors if any exist, which might be quite useful here. If any errors pop up, you can copy and paste them into the thread here or into Gists at http://gist.github.com.

Thank you for your patience, Allan! I will continue investigating this and look forward to your feedback about what you found from activating WP_DEBUG.

Sincerely,
George

[George]

Hey Martino,

It sounds like other issues are arising here that are unrelated to the code I shared above. As noted, your core question is about WPML which I wasn’t able and am still not able to fully answer, since we don’t offer support for WPML, but the code I shared just made a string “translatable” according to default WordPress standards.

So, to start with, you can first try removing that custom code I shared. Does anything improve on your site?

If not, then your best bet is to make sure that you update your version of The Events Calendar to 3.12.1, and your versions of all other Tribe plugins to 3.12.

If updating does not help, either, then go to Settings > Permalinks in your admin area, and just click “Save Changes” without actually making any changes, This may seem like an odd thing to do but is a little “trick” within WordPress to get the permalinks across your site to refresh, which might help here.

If even after all of this, you still have issues, then unfortunately your best option is to run through the troubleshooting steps outlined here → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

Check on the issues you reported here after each step in that process, and report your findings.

I hope all this information helps @Martino! Let us know what you find in your troubleshooting 🙂

Cheers,
George

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