[George]

Hey Shay,

Can you please post a link to the events that are showing the wrong time information?

And I totally agree that waiting up to two days is unacceptable here—to clarify, I meant that our “regular” is indeed that one-to-two-day pace. But here, we are happy to expedite things a bit and try to continue providing assistance here more quickly.

Thanks for your continued patience with this—and if you would like to post your event links privately for any reason, please feel free to do so by clicking the “Mark as private” checkbox on your reply (if you respond via email, it will default to being public, but I can set to “Private” if you tell me in the email!)

Sincerely,
George

[George]

Hey Shay,

I see that in Events > Settings in your wp-admin, you’ve got your “Timzone Mode” option to “Use sitewide timezone everywhere”. If you change this to “Use local timezones for each event”, and save your changes, does anything improve?

If not at first, how about if you then visit the event showing the wrong timezone abbreviation and just click “Save” on the event without actually changing anything on it? This simple step might seem useless, but might help to trigger a refreshing of some of the data involved in this.

I’m really sorry for the frustrations here, and we absolutely do care about you and your site! I can confirm with you that DST is something our plugins fully support, and so if it’s not working here, there’s a specific edge-case issue going on that we need to work through but can resolve.

Our support replies are normally on the pace of one reply every 24 to 48 hours, but as you can see here, we are happy to work on a bit of a faster pace to try and make sure your events are ready for success before DST kicks in!

Thank you for your patience—please let me know if the steps I recommended make any noticeable improvement.

Sincerely,
George

[George]

Hey Dessain,

Thanks for reaching out.

There’s unfortunately not an option for this like you describe. The closest thing would be the “Number of events to show per page” option in your Events Settings — this sets the number of events per page for “list-style” views like the List View, Photo View, and Map View.

But it does not affect Month View or Week View.

I’m sorry to disappoint here.

I will close this thread for now, but please feel free to post a new thread any time. If you do not have a license for any premium products, please post in our free forums on WordPress.org → http://wordpress.org/plugins/the-events-calendar

If you do have a license, please log into your account on this site and post in a premium support forum.

Best of luck with your site,
George

[George]

Hey Chris,

You can sort-of achieve what you describe, it’s not just exactly right out of the box.

For example, you can create the recurrence configuration you describe without issue. It’s just in terms of displaying that information where your specific desired layout isn’t 100% supported.

There’s an option in the Events Calendar settings to only display the first of a recurring event—this helps prevent having a ton of repeat listings.

When you view a single event though, it doesn’t have this sort of display by default:

Course 1
Running from:
1st to 3rd of January
4th to 6th of February

You could either manually type out that info in the event description, or write custom code to have this sort of display auto-generated.

I hope this information helps! Please also keep in mind that we have a 100%, no-questions-asked refund policy if you request a refund within 30 days of purchase—you may find it most helpful to just tinker with the plugins firsthand and get a better sense of what’s possible by default, and what’s not.

Cheers,
George

[George]

Hey Sam,

The tickets will indeed be separate, but will all go in one email to the email address of the purchaser of the tickets.
I hope that helps!

— George

[George]

Not sure what happened, but am glad it’s working now! 😀 Best of luck with your project, and remember to open a new thread any time if other issues or questions arise.

Cheers,
George

[George]

Glad to hear it! If you get a chance, leave a positive review on that WordPress.org page for the plugin—it’ll help out that plugin other and help other folks find this plugin on WordPress.org 😀

Cheers,
George

[George]

Hey Michelle,

Thanks for your patience here—our response times are normally one reply every 24–48 hours during the workweek.

This is an odd issue—it looks like, yes, you are entering the licenses correctly, and also that the admin is telling you the licenses are valid.

If I’m not mistaken, this all works fine, but then when you go to the import screen, you’re prompted to update your license key—is that right?

If so, sorry to drag this on a little bit more, but can you send a screenshot of that prompt to renew/update/whatever? It may help me to see the specific notice you get.

Thanks so much for your patience, and again, sorry for the trouble here!

— George

[George]

Awesome, glad to hear it! 😀 Best of luck with your site.

— George

[George]

Hey @npoelaert,

Thanks for your patience with some slightly slower-than-normal response times this week.

Google only allows a certain number of JSON-LD items (structured data) per page, and so as Courtney mentioned, we don’t generated structured data for every event all of the time because it could create issues and actually have a negative impact on your site.

I hope this helps a bit—if you would like to alter the way the structured data from our plugins is generated, you would unfortunately have to rewrite significant parts of our plugin code at this time 🙁

Does this information help at all? Please let us know.

— George

[George]

Hey there,

This may seem like a very small detail, but I promise you it’s not—in the CSS you pasted, your overflow rule looks like this:


overflow: visible!important;


There has to be a space between visible and !important, or else the CSS won’t be processed correctly.

If you adjust your code to ensure that instead of this:


overflow: visible!important;

You have this:


overflow: visible !important;


Does anything improve?

Let us know what you find! 😀

— George

[George]

Hey @roguefresno,

I’m very sorry for the trouble here, and that you didn’t have a particularly great experience with our support team (which we always strive for). Our support replies usually work at a pace of one reply every 24–48 hours—expecting anything faster than that is something that, while we certainly try for, we cannot ever guarantee.

However, this week was especially slow because most of our company was away on a yearly retreat, which you can read more about here.

Not making excuses here—just wanted to acknowledge your frustrations and thank you for your patience with our slower-than-normal response times.

I’m very happy to see that you’ve been making some progress. Is there anything else we can help with? Please let us know!

— George

[George]

Hey Josh,

Thanks for reaching out, and for your patience with some slower-than-normal response times this week.

Our licenses are indeed an annual subscription—while the plugin will work without an active license, if you want to keep receiving software updates and customer support then the license has to be renewed every year.

I would like to note, as well, that while it doesn’t cover Community Events, we do have a Nonprofit Discount that you can apply for which, if approved, would grant a free license for Events Calendar Pro → https://theeventscalendar.com/apply-for-npp/

I can’t guarantee you’ll be accepted, of course! But you mentioned being a church and so wanted to mention this—definitely worth a shot. If accepted, you won’t get Community Events for free, but would get a 30% discount for it, which is not insignificant 😀

Cheers,
George

[George]

Sorry to disappoint, Brendan 🙁

Is there anything else we can try to help with in the meantime here?

— George

[George]

Hey Matt,

Thanks for your patience with some slower-than-normal response times this week!

I’m sorry to bear this news, but we unfortunately can’t troubleshoot code that we don’t make—and so if there’s CSS from your theme or that you wrote yourself or something, the best thing we can recommend is the following process:

• Make a backup of that CSS
• Then remove it from your site!
• Then add one CSS rule back at a time, re-testing this issue after each new rule is added back
• If things work as expected for a while, but then the introduction of one specific CSS rule throws things off, then you’ve just found the specific place in your CSS that is causing the problem
• From there, you can further tinker with alternatives to see if you can work around the issue

Best of luck with your custom coding here Matt!

Cheers,
George

[Author]

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