[George]

Hey Enno!

Thanks for sharing your login information here. We’ve removed it from the site just for security purposes – but we’re definitely still able to log into your admin and investigate this issue more closely.

Before doing that, though, one last step: I do need you to confirm that you’re happy with us troubleshooting on your live site. Be aware that this may cause some amount of disruption, and that we can’t accept any liability for problems that might result. I strongly recommend that you make a complete backup before I begin and that you know how to restore that backup.

If you can reply to  acknowledge that that is all in order, we can get started! Thanks for being patient with this issue.
— George

[George]

Hey Joshua,

Thanks for your patience with this issue, and I’m sorry to request even more code from you – but in the Gist you’ve shared here, you mention a function you’ve made called “workshop_attendee_info()”.

Can you paste this function in its entirety to another Gist? This may seem tedious, but if you can access $ticket[‘order_id’] within your code but not $ticket[‘event_id’] in your code, I don’t want to speculate on why that’s not the case. Seeing your function in full will help us decipher this problem.

Thanks,
George

[George]

Hey Matthew,

You’ve got the following attribute in the shortcode you shared here: direct=”true”

I went to the Easy Digital Downloads documentation, and it reads that setting the direct attribute to “true” like you’ve done will redirect users to PayPal.

Here’s that documentation online → https://easydigitaldownloads.com/docs/display-purchase-buttons-purchase_link/
I’d recommend setting direct equal to “false” and seeing if that helps here.

Cheers,

George

[George]

No worries Joshua! I hope that it does, in fact, help you to play around with that…just be sure to make backups of all your custom code – and ideally of your site and database, too, before you make any customizations on your site. It can never hurt to have backups 🙂

Best of luck with your projects!
George

[George]

Hey Matthew,

Is this checkout issue live and visible on http://elitescoop.com/ If so, can you link to the specific page where I can try “purchasing” a $0 event ticket and seeing the process?

I’m curious because, on my local installation that I use for testing and such, if I set the ticket price to “0” and then test buying that from the front-end, I’m not redirected to PayPal.

Also, I noticed in your account information that you have purchased the Eventbrite tickets extension as well – are you using that in conjunction with your $0 EDD tickets by any chance? If so, do things behave any differently if you disable Eventbrite tickets temporarily?

Thank you for patience with this, I’m confident we’ll figure out what’s going on here soon.
George

[George]

Hey Matthew,

Sorry about your users’ frustrations here.

For your free events, you should be able to simply add 0 for the ticket price – this will alter the checkout process for these tickets, so that users who add them to their cart for checkout are not brought to PayPal (or any other payment processor). Have you tried doing this? If so, what were your results?

Thanks,
George

 

[George]

Hey @hellowebsites,

Just to be clear, in your post here do you mean “conditional logic” instead of “conditional login“? I only ask because login functionality and different admin/permissions-related things change the scope of this issue a lot.

But if all you mean is conditional logic to use in your templates, then yes, there are several options for marking an event as “canceled”. There isn’t an “official” way to do it in the admin, like you asked, but there are many options of the “iffy workaround” variety that you mentioned – one of the simplest ways would be using a custom field to mark events as canceled. You can learn about custom fields, and how to check for them in your theme, here → http://codex.wordpress.org/Custom_Fields . You should be able to use custom meta like that to not have to actually delete events, but write custom code to filter them out of whatever public-facing views and templates you’d like. Let me know if this helps at all or if you have any follow-up questions here!

Thanks,
George

[George]

Hey Dirk,

No worries! I didn’t want to pursue the wrong issue so I wanted to make sure I understood your problems completely.
The funny thing is, this exact issue with ticket deletion  is something that came up as recently as last week. Here’s an example from another support wizard, Brian → https://theeventscalendar.com/support/forums/topic/undoing-ticket-sales/

Unfortunately, while this is indeed still something we plan on bringing up in future product meetings, at this time WooCommerce doesn’t enable this sort of “cascading deletion” that you’re looking for here.

I’m sorry if that’s a bummer! Please let me know if you have any other questions regarding this, or anything else we can help you with. If not, I’ll close up this ticket to keep things organized.

Cheers,
George

[George]

Hey Enno,

Sorry I wasn’t understanding your issue exactly, thanks for clarifying it!

That info helped significantly, and I was able to take a closer look at things on your site and see what’s going on. There’s a 404 error showing up in my debugging tools when I visit your site, which is likely the source of the problem – and if not the problem itself, it’s something that has to be fixed before proceeding.

These 404 errors show up by design. They indicate that there aren’t any events being found, which could be a simple problem to fix – how exactly and accurately have you entered the full address for all your event locations? If you’re comfortable sharing admin login information for your site, that could be very helpful – note that we wouldn’t actually change anything, but just look at your Events in the admin to see how things are configured. (Note: if you decide to share login information here, be sure to mark your reply as “Private” so that only you and the support team see your info).

Can you share a link to an event that will take place in the future, and has its full address added correctly in the Edit Event view?

Thank you for your patience, I’m sure we’ll get things working soon.
George

[George]

Awesome! Glad to hear that’s working now – we’ll be around if any other issues or questions pop up 🙂

Cheers,
George

[George]

Thanks for the sharing that link, looks like a cool site for a cool project.

I looked into how this could be possible from the technical side of things, and unfortunately, editing your functions.php is indeed at least what would be required to add this functionality (as far as I can tell).

We can only offer limited help with customizations, especially when related to third-party plugins and such, but I’m happy to offer enough general help to get you get started:

For starters, I took a look at the Widget Visibility module itself within Jetpack, and suggest you do the same. You can find this in the modules folder within your Jetpack plugin files.

Within the widget-conditions module folder, you’ll find a file called widget-conditions.php, and in this file, you’ll find a method called filter_widget() – for me, it’s around line 347 of the widget-conditions.php file.

Basically, the best thing I can think of personally would be to copy this function and modify it to your needs. Your theme’s functions.php file is a good place to play with this – a custom plugin is even better.

If you’re comfortable with all this, you could then use the various Events Calendar-specific conditional rules to have complete control over your Events template sidebars and widgets – there’s a really handful collection of the available Events conditionals here → https://gist.github.com/jo-snips/2415009

I hope that helps, please let us know if it does – or if you have any follow-up questions to this post here.

Cheers,
George

[George]

Hello @faridayoubzadeh,

Sorry you’re having issues here, thanks for letting us know about them though – hAtom errors have come up in the past here, so I’m curious, what are your exact errors? Are you getting errors about specific fields missing, and if so, which ones?

Finally, for now, can you elaborate on what steps you follow to produce these errors? We’ll try to recreate them and see what we can learn there.

Thanks!
George

[George]

Hey Harold,

Just wanted to check in on this issue and see if you had any news here. It’s been a few days since this issue was last updated, but we did have a weekend in the meantime, so no worries or anything  – we’ll keep our eye on this ticket, I look forward to hearing from you.

Thanks,
George

[George]

Hey @sammioneill,

Just wanted to check in on this issue and see if you had any news here. It’s been a few days since this issue was last updated, but we did have a weekend in the meantime, so no worries or anything – if you get around to trying out the things I mentioned in my response above, let us know! 🙂

Thanks,
George

[George]

Hello, @hellowebsites 🙂

We only provide limited support for custom coding and such, but if you could post your custom code somewhere (in a site like Pastebin, or ideally into a “Gist” at http://gist.github.com) so we could take a look at it, we might be able to offer some insight here.

Apologies for such a terse reply – it’s hard to say much without seeing your custom code for context here.

Let us know if you can post the code somewhere, and we’ll be happy to take a closer look and see what insights (if any) we can provide here.
Thanks!
George

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