[George]

Glad to hear that was the extent of the issue! Thanks for posting your solution, I’ll go ahead and close this ticket up for now – if other issues or concerns pop up, don’t hesitate to come back and open up another ticket for some help.

Thanks,
George

[George]

Hey Paul,

You should definitely be able to see drafts from all categories in your admin – or, at least, that’s the behavior I find on my own test site. Sorry you’re having trouble with this.

If you go to “Events” in your admin sidebar, what do you find exactly when you click the “Drafts” link at the top of the events list? Here’s a screenshot of that link just to precise → http://i.imgur.com/BvB2ScJ.png

Are all your events only coming from one Event Category? If so, which one? If you can take screenshots of this page in your admin or share any other useful details about it, that might help.

Also, I’m curious: what are all the other plugins installed on your site?

— George

[George]

Hey Arman,

Thanks for sharing login information in your private reply here.

I checked out your site and just want to be clear about your issues here: do you mean that the calendar at http://angelinas.armanrivard.com/events/ does not show up unless you have the calendar widget over in the left sidebar?

If that’s not your issue, elaborate on exactly what is going wrong here and we’ll dive deeper and get things sorted out.

If you’re not certain about anything in terms of setting up Events Calendar Pro, definitely check out our “New User Primers” over on this page → https://theeventscalendar.com/the-events-calendar-for-wordpress-tutorials/#primers

Those are great resources that cover the basics of getting started. For example, here’s a New User Primer for Events Calendar Pro specifically → https://theeventscalendar.com/support/documentation/events-calendar-pro-new-user-primer/

Thanks,
George

[George]

Hey Thomas,

Sorry you’re having some trouble here. For me, however, I do see an event at the link you provided at http://humansoccer.clickcom.com/event/bubble-soccer/
Also, I’m able to see your calendar here → http://humansoccer.clickcom.com/events/

Did you find that things resolved themselves between the time you posted this support thread and now? Or are you still having issues here?

If something’s still not working correctly, elaborate on it in detail and we’ll definitely take a closer look and help you out. 🙂

Thanks!
George

[George]

Hey Joshua,

Tickets themselves, within WooCommerce Tickets, are WooCommerce “products” – they should be generated as Products and visible if you go to the Products tab in your admin sidebar, right under the WooCommerce tab. If you find this list of products in your admin, you should see that tickets you’ve created for events are listed there, and added to the “Tickets” product category.

The code I shared here and in your other ticket accesses the product IDs of these “products”, which are the Tickets themselves. The code does grab the ID numbers for the tickets themselves – just be aware that tickets themselves are Products at the same time.

Let me know if this illuminates anything more about this issue – if it doesn’t, I’m very sorry for the continued misunderstanding of what you’re looking for. However, if what I recommended here is not working or doesn’t address what you’re trying to get at at all, please try elaborating on your goals in much, much more detail. Use screenshots where you can, for example.

[George]

Hey Matthew,

I’m glad that updating seems to have resolved your issues! Thanks for letting us know that helped. I’ll go ahead and close up this ticket for now, but if other issues pop up don’t hesitate to come back and open a new ticket with any other questions or concerns.

Cheers!
George

[George]

Hey Joshua,

I understand the frustrations you’re describing and am sorry you’re in that boat right now.

Unfortunately, most of the best advice I could recommend here would be the same advice as what I recommended in your other, prior ticket about this issue → https://theeventscalendar.com/support/forums/topic/getting-event-from-ticket-id/

The _product_id meta key mentioned in that issue should still be what you’re looking for, and if you’re doing things correctly, it should definitely be accessible. The limited support for customizations that I mentioned in the other ticket still applies, but I can recommend two steps that will make it easier for us to possibly recommend something more specific here:

First, paste the whole file with your custom function into a Gist at http://gist.github.com – do not modify, or try to trim down, the file or code at all. Just paste all of what you’ve got into a Gist there.

Then, go back to your code. If you’re still using this code, right between where you have $items = $order->get_items(); and $tickets = array();, add the following code:

print_r( $items );

die();

This will break your site for a moment, but an array of $items should be printed on your page. Copy this entire output, and paste that into a separate Gist. You can then remove that print_r() debugging code.
Let me know if you make both of these Gists – share the links for them, and we’ll take another brief look at your code here. Hopefully we can recommend something a bit more specific.

Thanks,
George

[George]

Hey Yossi,

If by “users” you mean the general public visitor to your website, and specifically people who are not administrators or even registered users on your site, then unfortunately the Community Events add-on is required to allow users to add and submit events of their own → https://theeventscalendar.com/shop/wordpress-community-events/

However, if you mean that you have registered users on your site with non-administrator capabilities, and you’d like to enable them to just have the ability to create events in the admin, there are indeed several options for enabling this. If this is the sort of thing you’re aiming to do, elaborate on the details of what you need and we’ll point you in the right direction 🙂

Thanks!
George

[George]

Hey Caitlin,

No worries about the late reply! Thanks for coming back 🙂 I’m glad you did because I think there’s something else going on here than simply a jQuery version conflict, like I originally suspected.

I looked at your site again and noticed that the specific location of the un-supported .live() method being called is an admin script from the Events Calendar – in other words, it’s only supposed to be in the admin of your site and does not belong on the front-end.

Additionally, look at the URL for this script. It’s being loaded from your CDN:

http://cdn.santabarbaraview.com./wp-content/plugins/events-calendar-pro/resources/events-admin.js?febb26

I’m curious why that script is showing up on the front-end, and can’t imitate this behavior on my local site, so if you’re able to, I’d recommend disabling your CDN temporarily. This is just to test whether or not the CDN itself is playing a role in this issue.

Let us know if you can do this, and if you get the CDN temporarily disabled, let us know if things behave any differently on your events submission page.

Thanks Caitlin!

[George]

Hey Matthew,

Sorry to hear my suggestion didn’t help! If you do what you suggested in your own reply here, and just use the tickets at the bottom instead of the button, are you able to keep users from going to PayPal?

— George

[George]

Hey Enno,

Thanks for confirming that about your hosting environment – what made you discover that being on a shared host was the reason for your issues here? For example, did you contact your hosting provider’s customer support?

I’m just curious about this because there may still be other issues with your maps view here. But if you know for a fact that being on a shared host is preventing you from accessing the Maps API, then we need to resolve that before moving forward.

Unfortunately, Google’s API limits for Maps are based on IP address. So, in this case, there’s not a customizable API key we can easily swap out to get things working.

I did some research on the forums here, and one solution that seems to have worked for a few people is to ask your web host to move your site to a virtual server. This usually gets you a dedicated IP address, or in other words a “clean slate” with the Google API limits – you’ll have API access all to yourself. (Note: if you do this, you will likely have to go through your saved Event Venues and do the “refresher” tweak I mentioned in a reply above – make a small tweak to the address, save it, then edit it back to its original state, and save again).

Does that all make sense? If so, keep us posted on whether your host and help you here. We’re quite limited in how far we can help with issues relating to hosting environments,  but hopefully this advice can help at least things moving in the right direction.

Thanks!

George

[George]

Hey @pamaevents,

What sort of customizations have you made already? I’m just curious because I visited your site’s events page, and the Events filter/search bar is indeed quite modified from the original design.

As far as where the tribe filter bar is generated, you can find it in /views/modules/bar.php in your Events plugin files – though I wouldn’t recommend modifying this file – or any core plugin file. CSS should work fine for hiding that filter bar, if that’s an acceptable solution for you. The following CSS works fine for me:

#tribe-events-bar {
    display: none;
}

Though you could also add !important if the above code alone isn’t enough:

#tribe-events-bar {
    display: none !important;
}

Let me know if this helps – if this CSS doesn’t work for you, I’d recommend first making sure you have a backup of all of your customizations, and that you’re definitively able to restore these customizations from your backup. Once you have a backup, then remove all your customizations so that the calendar on your site is just like it is “out of the box”. See if the CSS I recommended above works any differently with the default calendar without your customizations, and let us know what you find.

Thanks!
George

[George]

No worries Joshua! While you might not have had time to actually test out my code so far, I’ll go ahead and mark my answer there as the official answer on this thread.

I’ll also close up this thread, but if you have other issues or questions don’t hesitate to come back and open a new thread if need be.

Oh, and one last tip: be sure to keep backups of all custom code like this, and do your best to not modify any core files within Events Calendar, Events Pro, the WooCommerce Tickets add-on, or WooCommerce itself.

Best of luck with your project!
George

[George]

Hey Joshua,

While we won’t be able to help further build out your functions and such, I did a little digging here and indeed found where the ticket IDs reside when you call a WooCommerce order.

Basically, you’re almost there with your existing code. To get an array of the ticket(s) bought at checkout in a given order, simply grab the order by ID with the WC_Order class like you’re already grabbing. You’re grabbing the order object and storing it in a variable called “$order”, so that’s what I’ll use too in my examples here:

Once you have the WC_Order stored in $order, you can then use $order->get_items() to get an array of the tickets purchased at checkout. Within this array, you can find the ticket IDs. They’re quite nested – if you get the first element in the array, for example, to get its ID you’ll have to go to a child array called ‘item_meta’, then to another child array called ‘_product_id’, and then get whichever ID number from that array that matches the ticket you’re trying to get.

Sorry if that’s a bit confusing. For a quick example, using your code in your Gist above this reply, you could get the ticket ID with the following code:

$ticket_id =  $items[1]['item_meta']['_product_id'][0];

Note that I’m using the $items variable, because in your function this is the variable you set equal to $order->get_items()`.

If this is still a big pain for you, sorry Joshua! But have hope, you’re very very close to where you need to be. If my exact code doesn’t work for you, the best thing I could recommend at this point would be to simply var_dump() or use print_r() on your $orders->get_items() instances to see what sort of information they return. If you’re not familiar with var_dump() or print_r(), definitely find some info about them on the Web and use them for more insights here.

Let me know if this is helpful at all, or if you have any followup questions – this is about as far as we can go with customization-specific code, so if you’re all set, I’ll close up this ticket.

Thanks Joshua!

– George

[George]

Hey Enno,

Thanks for giving us the go-ahead, we’re working hard on troubleshooting your issues and are trying to resolve them. For now, there’s something you can do that might make a significant difference here – if you head to your Events Settings pages, you might be able to find an option to regenerate event Geolocation data.

If you find this option, definitely try regenerating that data and seeing if anything improves.

If you can’t find this option, I’d recommend navigating to venues in your admin and making slight modifications to the addresses and updating the venues. These should be nonsensical minor adjustments, like adding a random letter or something. Go to the front end, then back to the venue in the admin, and change the address back to the real, official address.

This will forcefully regenerate the data which may help.

Finally, for now, I’m also curious: what is your web hosting situation in this case? Are you on a shared server or something? It is possible that your webserver at large has reached its free Google Maps API limit, which is not your fault at all, but definitely something that will hinder Maps functionality on your site.

Thank you for your continued patience,
George

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