Duplicate past events

[Caroline Elisa Haggerty]

Hi there,

I continue to have the same issue as first mentioned here: https://theeventscalendar.com/support/forums/topic/duplicate-events-7/#post-973699

I have now discovered that the event is being duplicated/reimported/whatever over and over (sometimes 16x) starting just after the event end time.

To ensure this is not a theme or plugin conflict, I created a duplicate test install, switched to TwentyFifteen and deactivated all plugins except The Events Calendar 3.12.1, The Events Calendar PRO 3.12 and The Events Calendar: Facebook Events 3.12.

http://carolineelisa.com/facebookeventtest/events/list/?tribe_paged=1&tribe_event_display=past

And the original site (I routinely delete the duplicates): http://themeteor.co.nz/events/list/?tribe_paged=1&tribe_event_display=past

Look forward to finally resolving this issue.

Thanks

[George]

Hey Caroline,

Sorry your original thread there was closed, our Support Droid auto-closes threads after 15 days of inactivity. Thanks for following up here!

I’m also really sorry to hear that your problems are persisting.

I’m curious: in your original thread with me, you reported that the duplication problem did NOT happen on your test site with no other non-Tribe plugins active, and with the Twenty Fifteen theme active…

…However, it seems that on your current site at http://carolineelisa.com/facebookeventtest/, your site is in this state but the problem does persist.

Is this is an accurate description of things?

Also you mentioned in your original thread(s) that your local version of your site did NOT have these duplication issues – is that still the case?

Just curious about where things currently stand – let me know and we can continue troubleshooting from there.

Also: thank you so, so much for your patience with this issue over all of these months. I, for one, am still unable to recreate duplication like this and so the troubleshooting is still challenging. I really appreciate your persistence, and we’re eager to help you get things working smoothly so you don’t have manually log in and delete duplicates all the time! 🙂

Sincerely,
George

[Caroline Elisa Haggerty]

That’s right, the problem is definitely happening on my test install (not sure why it didn’t before, or if I just got confused). I don’t have access to my local installation to check that one today.

http://carolineelisa.com/facebookeventtest/events/list/?tribe_paged=1&tribe_event_display=past

[George]

Thank you so much for your patience Caroline, I’m sorry that your issues persist even to this day.

To help us further investigate, I’m curious: can you share some Facebook Pages that you are importing from, and also some singular events on facebook.com that are duplicating for you when you import?

Also, do you happen to notice that this problem only with scheduled imports, for example? Or do you have problems with manually-imported events duplicating, too?

Thank you!
George

[Caroline Elisa Haggerty]

Thanks George.

> can you share some Facebook Pages that you are importing from

Only https://www.facebook.com/TheMeteorNZ

> also some singular events on facebook.com that are duplicating

https://www.facebook.com/events/1631882687088081
https://www.facebook.com/events/506543606188282
https://www.facebook.com/events/786622724790263

> do you happen to notice that this problem only with scheduled imports, for example? Or do you have problems with manually-imported events duplicating, too?

We have not manually imported any events.

[George]

Hey Caroline,

Thank your the events and for your patience here!

I wanted to let you know that I have been able to reproduce your problem here, and even with manual import by ID I can still create duplicates!

That is not supposed to happen and we’re investigating to see if there’s a bug at play here – I’m sorry if this is the case, but just wanted to post an update here to keep you informed. I’ll update again soon after some further testing, and some insight from a developer on our team.

Thank you!
George

[Caroline Elisa Haggerty]

Thanks George.

[George]

Thank you Caroline – stay tuned! I’m so sorry for how this impacts your site. I will post an update as soon as we learn more.

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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