[George]

All of our events in the past have been set to private, and we’ve had no issue. Something has changed in the latest update.

You’re right about this @flamsteedas, and I’m very sorry for having gotten this wrong. My assessment about Eventbrite’s API changes is actually wrong, and I will investigate further to try and find exactly what has caused this change in behavior.

I’ll be investigating our Eventbrite add-on’s code directly to try and find the bug and will post an update here as soon as I’ve done so.

Thank you for your patience while I do this!

Sincerely,
George

[George]

Hey @Mad Dog,

Thanks so much for helping clarify things for me. If possible, I’m wondering if you’d be willing to try replacing your code with this code instead:

add_filter( 'tribe_events_community_required_fields', 'my_community_required_fields', 10, 1 );

function my_community_required_fields( $fields ) {
$fields[] = 'EventCost';
$fields[] = 'EventCurrencySymbol';
$fields[] = '_ecp_custom_2';
$fields[] = '_ecp_custom_7';
$fields[] = '_ecp_custom_8';
$fields[] = 'venuue';
$fields[] = 'organizer';

return $fields;
}

I wrote that up for you and just tested it on my site and it works well – organizers and venue information is required to submit.

Does this help at all? Let me know! 🙂

[George]

Hey Sönke,

Just confirming Brook’s notes here – I’m really sorry that we have to wait for an update at this time! Thanks for being patient with us.

Is there anything else I can help with in the meantime while we wait for the update? Let me know!

Thanks,
George

[George]

Nice! Glad things have worked out here 🙂

I’ll close up the thread for now, but if other issues arise come back and open a new thread any time.

Cheers!
George

[George]

Hey @Katrina,

I’m sorry that our plugins won’t suit your needs at this time 🙁 What could we have done better to make the current state of things clearer, and thus saved you some time and hassle here? Sorry that our product features weren’t clear – we can definitely do better there.

As for refunds, if your purchase was made in the last 30 days we can issue a refund immediately. Just send an email to [email protected] with a copy of your original order receipt from http://theeventscalendar.com – i.e. not a payment receipt from PayPal, but an email from this site itself that features your Order Number prominently at the top of your email.

We’ll match that to our records and issue a refund immediately! 🙂

And thanks for your input @luis – sorry to disappoint you here, as well. If you, too, are interested in a refund and have made your purchase in the last 30 days, follow the same steps as I recommended for @Katrina above and we’ll issue the refund immediately.

Cheers!
George

[George]

Thanks for the update @Mohammed!

You can get the proper plugin .PO file and .MO file from translations.theeventscalendar.com – if you’re not familiar with how to use this site to get translations, check out our articles on the topic here:

• https://theeventscalendar.com/knowledgebase/adding-or-updating-a-translation/
• https://theeventscalendar.com/knowledgebase/changing-the-language-on-your-calendar/

I hope that helps! 🙂

— George

[George]

Hey @flamsteedas,

If events are “private”, I do not believe Eventbrite’s API will let us access enough information to generate the ticket box. I can double-check with a developer on this, but this may unfortunately be an inherent limitation with their API and our plugin 🙁

I’m glad that at least we’ve found a way to get the tickets to appear – I hope you can use that somehow! Otherwise, if you need events to be “private” on Eventbrite, then for now the best option may simply be to share the link to the event on eventbrite.com and then only have the ticket box display for Public events.

I’m sorry about this disappointing news! Let me know know what you think.

— George

[George]

Hey Mad Dog,

I’m sorry for the delayed reply, it’s just that no, I do not recreate your problem 🙁 I’m also a bit confused still, based on your notes here:

Organizer is never a problem…that’s what I think I confused you with. This is only a problem with Saved Venue when I make those two Venue fields required.

It seems to me like simply not making those two venue fields required would solve your problems, is that right? Do you agree? If not, why not? I’m very, very sorry about how this thread has dragged on – your patience and your willingness to clarify things for me is much appreciated. I am just not able to to produce errors like you encounter, and so troubleshooting has been challenging – thank you for sticking with me despite that! 🙂

Sincerely,
George

[George]

Hey Darren,

I unfortunately do not know if there’s a way to re-link those events without re-importing from Eventbrite.com. A worthwhile test to do before the whole process I suggested, then, might be to delete the event off of your WP site and try to re-import from Eventbrite. If it remains linked this time around, then perhaps the one error there was just a fluke or the result of some accidental option change or something?

I still cannot recreate this problem, so that’s why I’m wondering about the things above in my reply here…I’m sorry that I don’t have more substantive information at this time! I’m just not able to pin down the problem 🙁

Thank you for your patience Darren. Let me know what troubleshooting steps you try to do, and what you find by doing them!

I will continue to try and recreate the problem and will post an update if I do so.

Thank you,
George

[George]

Hey Hans,

No need to apologize, I totally understand how frustrating situations like this can be and it sucks to know that our code was the cause of your anger.

I’m also to bear the news that I checked out your order, and unfortunately I cannot refund it because your order is from all the way back in January. We can only refund things that were purchased in the last 30 days because of our payment processors’ limitations on refunds themselves.

I appreciate the feedback you gave in your second reply here, and will look to see if we can issue a refund in any way. I’m sorry ahead of time if we cannot do so, which is the mostly likely case, but will reach out to other team members and see if we can get PayPal to refund your order.

Thank you!
George

[George]

Catherine – thank you for these updates, and for testing things on your own. I’m glad to hear that you’ve got things working for now!

If any problems arise again, please come back immediately and open a new thread – we’ll help out right away 🙂

Cheers!
George

[George]

Thanks for the screenshot @flamsteedas!

One thing I noticed is that it says that your event is not listed publicly – if you adjust those settings so that the Eventbrite event is listed publicly, does anything improve on your site?

Thank you for your patience here!

— George

[George]

Thank you Caroline – stay tuned! I’m so sorry for how this impacts your site. I will post an update as soon as we learn more.

[George]

Hey @bottegadelpossibile,

Thanks for the update! This is unfortunately a bit more complicated to reliably pull off than it seems, but the good news is that there is a good amount of existing code that you should be able to read through and take code from: head to /src/views/wootickets/tickets.php in your WooCommerce Tickets plugin files, and look for the variable called $is_there_any_product_to_sell

Now, if you steal the logic used to make this variable “true” or “false”, you could then use that anywhere on your site that you desire – and if true, i.e. there is a “Purchasable” ticket, then you can display one notice; if false, i.e. there is not a “purchasable” ticket, then you can display another notice…

I hope you find this code useful and are able to make the customization you seek to make on your site!

Best of luck with your customizations,
George

[George]

Awesome David! Thanks for the update, and for feeling the love 🙂

Best of luck with your site for now – if other issues arise, post a new thread here any time!

Cheers,
George

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