A waste of time…

[Hans]

Tried to implementate this plug in for the second time in a website… purchased the pro and wanted to buy the woo-ticketing plugin. But i give it up after a full day of struggle and reading the comments on this forum.

It’s a hard way to style the event pages and lists and there are no usefull pro widgets. Like a nice styled list of events with thumbs. The plugin creates totally ugly outdated design out of the box.

Ticketing is useless, since you can not give an amount of tickets and create different prices. It’s impossible to handle stock this way.

html ticket without barcode or qr-code is easy to copy and control at the door is a pain.

[George]

Hey Hans,

I’m really sorry that our plugins didn’t meet your or your project’s needs 🙁

It sounds like refunding your purchases here is the best course of action – do you agree? To get started on that process, shoot us an email at [email protected] with a copy of your original order receipt from this website (this is a receipt sent from theeventscalendar.com directly, with the Order Number in the top of the email, not a PayPal receipt from paypal.com or something).

Once we have that email, we’ll match your order to our records and issue a refund immediately.

In the meantime, one thing I’m curious about is that a purchase for our WooCommerce Tickets plugin isn’t showing in your account here. Did you, in fact, try out WooCommerce Tickets directly on your site? Or did you learn the things you listed about it from reading on the forums, and so decided to not even purchase the plugin?

Also, it sounds like we might have dropped the ball communicating the features of our plugins. Do you agree? If so, where do you think we could’ve done a better job at demonstrating how the plugin’s calendar looked, what the features of the add-ons were, etc.?

I’m sorry for the hassle our plugins have caused you Hans, genuinely. We’re constantly improving our products, so any feedback you can provide here would be much appreciated to that end. I hope that at least our refunding of your purchases is a start to making things right here, too.

I look forward to your Order Receipt email so I can refund your purchase; I’m also genuinely looking forward to your feedback.

Sincerely,
George

[Hans]

This reply is private.

[George]

Hey Hans,

No need to apologize, I totally understand how frustrating situations like this can be and it sucks to know that our code was the cause of your anger.

I’m also to bear the news that I checked out your order, and unfortunately I cannot refund it because your order is from all the way back in January. We can only refund things that were purchased in the last 30 days because of our payment processors’ limitations on refunds themselves.

I appreciate the feedback you gave in your second reply here, and will look to see if we can issue a refund in any way. I’m sorry ahead of time if we cannot do so, which is the mostly likely case, but will reach out to other team members and see if we can get PayPal to refund your order.

Thank you!
George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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