[George]

Thank you @sibyl!

In regards to the importer issues, sorry to get so granular with detail here, but can you clarify if you are importing this ICS file as a file literally, or are you importing a URL?

So, are you choosing an actual downloaded file on your computer, are you using the URL https://calendar.google.com/calendar/ical/v9pqn9ln537o1oghufbefeguu0%40group.calendar.google.com/public/basic.ics?

Thank you!
George

[George]

Thank you for this elaboration!

When it comes to sussing out problems with the theme, if you report that simply activating the custom theme breaks things, the developer should be able to dive into the code and do some testing/trial-and-error, etc.

Before doing that, there is one last thing I’d recommend → https://theeventscalendar.com/knowledgebase/fixing-http-404-errors/

Let me know if you do those steps in the above article, and if they make any difference!

Thanks,
George

[George]

Thank you for clarifying. I cannot produce any issues like that, so I’m wondering if you can try doing all of the steps on this page → https://theeventscalendar.com/knowledgebase/testing-for-conflicts/

After EACH STEP in that process, try reproducing the problems you describe above. Does anything improve anywhere along the way?

Thank you,
George

[George]

Excellent—between your two reports, and the original thread you shared from over a year ago, I’ve recorded a solid bug report and we can hopefully patch this up in an upcoming maintenance release.

I’m sorry that I do not have a specific ETA for such releases, but we typically publish a maintenance release once or twice a month. So, stay tuned to the resources I shared above for release announcements!

For now, I will close this thread just to keep things organized and to close this specific conversation—feel free to open new threads any time, though.

Thank you,
George

[George]

Thanks for this, @Robert. Nothing problematic is standing out in the information, and so unfortunately this seems to be a problem related to the WP Access Control plugin settings applying in AJAX requests.

The only solution I can see from there is to contact the WP Access Control plugin developers for some support as to why that might be happening.

For a temporary fix, though, I do have one recommendation—is there any way you can put all “members only” events into one category? This category doesn’t have to be “used” for anything on the front-end; just an administrative-purposes category, and so if all members-only events are in this category, I can recommend a custom CSS solution to ENSURE that these are hidden no matter what.

If you categorize these events in one category, let me know! I’ll take a look again and will recommend some code to fix this and emsure those events remain hidden.

— George

[George]

Hey Cory,

Thanks for the information. Everything looks solid there, but I noticed on your page that the events in the tag ARE TAGGED with the blog tag there—in this case, the “football” tag, it appears.

So what’s going on here is actually by design. The tag archives show everything tagged “Football.” You’ve tagged these events “football”, so they will show up in the tag archives for all things tagged “football”.

I only elaborate on this because there is unfortunately no simple way to go about removing the post type from the tag archive thoroughly. The only thing I can recommend to that end here would be some CSS. Try pasting this into the bottom of your theme’s style.css file:


body.archive.tag .type-tribe_events {
display: none !important;
}


That will hide the events in the tag archive view.

I hope that helps!
George

[George]

I’m sorry to hear that our plugins aren’t the right tools for the job, but am happy to issue a refund here. Follow the steps here and we’ll issue a refund immediately! → https://theeventscalendar.com/knowledgebase/refund-policy/

Thank you for giving our plugins a shot to begin with. 🙂
George

[George]

Hey Rory,

I checked out your theme’s style.css file, but that code I recommended isn’t there. Did you remove it? If so, can you add it back so I can analyze what’s preventing it from working?

This is the specific file I mean, to be clear:

/wp-content/themes/themify-ultra/style.css

Thank you for your patience and cooperation here!
George

[George]

Hi Chris,

Thanks for elaborating a bit. I’m still not fully sure what you mean by “pulling from the theme”, but I think you mean that the events are using the theme’s CSS styles….

This is just the way things work with WordPress, for better or worse. Themes dictate the style of the site. Plugins add functionality. Our plugins are just plugins, so they have very little say in the matter of appearance.

The only things that can be done from within our plugins to alter the styles you are finding on your site would be to head to Events → Settings → Display in your site’s wp-admin. On this page, you’ll see an option called “Events template.”

Try out EVERY SINGLE template option there—if there’s a template provided by OptimizePress, then this option might have better styling and such.

Otherwise, unfortunately there is no role our plugin plays in the Genesis/OptimizePress styling conflict.

We build our plugins to WordPress coding standards. Unfortunately, BOTH OptimizePress and Genesis do not follow WordPress standards. This is fine! But it can often result in odd, idiosyncratic issues; to suss out solutions for these issues, I would recommend bringing further questions about those conundrums to the OptimizePress folks and/or the Genesis folks.

Thank you,
George

[George]

No problem! Keep us posted. 🙂

Thank you,
George

[George]

Hey Torey,

It’s indeed a tricky customization to make. I tinkered a bit and was able to pull it off to a somewhat-satisfactory degree. Try copying and pasting the code snippet from the following Gist into your theme’s functions.php file → https://git.io/vVt9D

Cheers!
George

[George]

Hey Julie,

You mention this in your reply:

If we can not have some way to sell a season ticket on line it is probably not worth using.

If that’s a deal-breaker—because we do NOT have season tickets or full support for recurring tickets—then, while I’m sorry to disappoint, we’re happy to issue a refund in full. Head over to this page to learn how to do that → https://theeventscalendar.com/knowledgebase/refund-policy/

---

As for a list of events, there is the default “List View,” but then we also have a shortcode [tribe_events_list] which might suit your needs well. You can learn more about this shortcode and how to use it on this page → https://theeventscalendar.com/knowledgebase/pro-widget-shortcodes/

Cheers!
George

[George]

Hey Jon,

In your account, the only product I see a license for is Filter Bar. How did you obtain the other premium plugins? If you or a web developer installed those, then there might be a separate user account you need to log into to access those files.

— George

[George]

Glad to hear it—best of luck with your site! 😀

[George]

Hey Alpay,

I removed the login information you posted because we cannot log into customer sites for any reason.

I’m sorry about the issues here!

If you cannot make the troubleshooting steps I recommended above, then there is unfortunately little else we can do here. The problem is ultimately coming from your theme and/or the FlexSlider plugin specifically. It is not getting the right content for its slides—I would recommend contacting the support folks for your theme and/or for FlexSlider for further assistance.

I am sorry about the impasse here—please let me know what you think.

Sincerely,
George

[Author]

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