PIN is not showing and the event on Map view don't stop loading

[Jon]

http://codexecutives.com/testing/events/

– Already tried it on fresh installed WP but still with same result

[George]

Hi there,

Thanks for reaching out!

I’m wondering about three things here:

1. What do you mean by “PIN”?

2. Can you share your system information with us? Here’s how → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

3. Our calendar does not support subdomains as slugs for the events page—so while /events/ would work, /testing/events will generally not. 🙁 I’m sorry to bear this news! But if you use something like just /events, does anything improve with your issues?

Thank you!
George

[Jon]

– We already put it here: http://edmrev.com/events/, but the events on the map view still won’t stop loading.

– By PIN, I mean the PIN on the map everytime we put an event or item, like this one: http://screencast.com/t/GVko3jw6w

Here is our system information:

HOME URL
http://edmrev.com
SITE URL
http://edmrev.com
INSTALL KEYS
events-calendar-pro = d620189dd859f69480db27b3daad837cfce7f201
tribe-filterbar = d620189dd859f69480db27b3daad837cfce7f201
WORDPRESS VERSION
4.4.2
PHP VERSION
5.4.42
PLUGINS
Advanced Custom Fields Pro version 5.2.8 by elliot condon(http://www.elliotcondon.com/)
Booking.com Official Search Box version 1.5 by Strategic Partnership Department at Booking.com(http://www.booking.com/general.html?tmpl=docs/partners_affiliate_examples)
Contact Form 7 version 4.3.1 by Takayuki Miyoshi(http://ideasilo.wordpress.com/)
Cornerstone version 1.1.3 by Themeco(http://theme.co/)
Enjoy Instagram version 2.1.2 by F. Prestipino, F. Di Pane – Mediabeta Srl(http://www.mediabeta.com/team/)
The Events Calendar PRO version 4.0.3 by Modern Tribe, Inc.(http://m.tri.be/20)
WPBakery Visual Composer version 4.9.2 by Michael M – WPBakery.com(http://wpbakery.com)
New RoyalSlider version 3.3.1 by Dmitry Semenov(http://dimsemenov.com)
Newsletter version 4.0.9 by Stefano Lissa, The Newsletter Team(http://www.thenewsletterplugin.com)
Go Daddy Quick Setup version 1.06 by GoDaddy.com, LLC(http://www.godaddy.com/)
Revolution Slider version 4.6.0 by ThemePunch(http://themepunch.com)
Search Engine Visibility version 0.5 by GoDaddy(http://godaddy.com/)
Simple Custom CSS version 3.3 by John Regan, Danny Van Kooten(http://johnregan3.me)
The Events Calendar: Filter Bar version 4.1 by Modern Tribe, Inc.(http://m.tri.be/25)
The Events Calendar version 4.1.0.1 by Modern Tribe, Inc.(http://m.tri.be/1x)
WooCommerce version 2.5.2 by WooThemes(http://woothemes.com)
WP Google Map Pro version 3.3 by flippercode(http://www.flippercode.com/)
NETWORK PLUGINS
–
MU PLUGINS
System Plugin
THEME
X
MULTISITE
–
SETTINGS
schema-version = 4.1.0.1
recurring_events_are_hidden = exposed
previous_ecp_versions = Array
(
[0] => 0
[1] => 4.0.4
[2] => 4.0.6
)
latest_ecp_version = 4.1.0.1
last-update-message = 4.0.6
earliest_date = 1970-01-01 00:00:00
latest_date = 2016-12-31 17:00:00
stylesheetOption = tribe
tribeEventsTemplate =
tribeEnableViews = Array
(
[0] => list
[1] => month
[2] => week
[3] => day
[4] => map
[5] => photo
)
viewOption = map
tribeDisableTribeBar =
monthEventAmount = 3
enable_month_view_cache =
dateWithYearFormat = F j, Y
dateWithoutYearFormat = F j
monthAndYearFormat = F Y
dateTimeSeparator = @
timeRangeSeparator = –
datepickerFormat = 0
tribeEventsBeforeHTML =
tribeEventsAfterHTML =
disable_metabox_custom_fields = show
pro-schema-version = 4.0.3
pue_install_key_events_calendar_pro = a471################################b6c4
hideLocationSearch =
hideRelatedEvents =
week_view_hide_weekends =
weekDayFormat = D jS
donate-link = 1
postsPerPage = 10
liveFiltersUpdate =
hideSubsequentRecurrencesDefault =
userToggleSubsequentRecurrences =
recurrenceMaxMonthsBefore = 24
recurrenceMaxMonthsAfter = 24
showComments =
showEventsInMainLoop =
eventsSlug = events
singleEventSlug = events
multiDayCutoff = 00:00
defaultCurrencySymbol = $
reverseCurrencyPosition =
embedGoogleMaps = 1
geoloc_default_geofence = 500
geoloc_default_unit = miles
embedGoogleMapsZoom = 10
debugEvents =
tribe_events_timezone_mode = event
tribe_events_timezones_show_zone =
imported_post_status = Array
(
[csv] => pending
)
defaultValueReplace =
eventsDefaultOrganizerID =
eventsDefaultVenueID = 0
eventsDefaultAddress =
eventsDefaultCity =
eventsDefaultState =
eventsDefaultProvince =
eventsDefaultZip =
defaultCountry =
eventsDefaultPhone =
tribeEventsCountries =
custom-fields = Array
(
[2] => Array
(
[name] => _ecp_custom_2
[label] => sample
[type] => text
[values] =>
)
)

custom-fields-max-index = 2
events_filters_layout = horizontal
events_filters_default_state = closed
latest_date_markers = Array
(
[0] => 1264
)
WORDPRESS TIMEZONE
America/Denver
SERVER TIMEZONE
UTC
COMMON LIBRARY DIR
/home/content/p3pnexwpnas07_data01/67/2756367/html/wp-content/plugins/the-events-calendar/common/src/Tribe
COMMON LIBRARY VERSION
4.1

[George]

Thanks for this, @Jon. The information reveals that you’re using 4.1.x versions of The Events Calendar and The Events Calendar: Filter Bar plugins, but are still using the outdated 4.0.3 version of Events Calendar Pro.

So the first order of business here is ensuring that Events Calendar Pro is up-to-date. You can get version 4.1 of that plugin from your account’s downloads page on this site → http://theeventscalendar.com/my-account/downloads

Upgrade to 4.1 so that all of your plugins are the same consistent version, and let me know how things behave!

Thank you,
George

[Jon]

We tried to access the download page but the only thing we can download there is the Filter Bar.

http://screencast.com/t/9ILxQ91F0tL

[George]

Hey Jon,

In your account, the only product I see a license for is Filter Bar. How did you obtain the other premium plugins? If you or a web developer installed those, then there might be a separate user account you need to log into to access those files.

— George

[Support Droid]

This topic has not been active for quite some time and will now be closed.

If you still need assistance please simply open a new topic (linking to this one if necessary)
and one of the team will be only too happy to help.

[Author]

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