iCal Importer recurring is creating multiple events and does not overwrite

[Donald]

When importing iCal calendar data from Google calendar it does not create a recurring event. Instead it creates a single event for each event that is recurring adding many more event entries than should be needed. I have also created several recurring ical imports that then disappear from the list. The option to set the frequency with overwrite recurring also seems to have no affect and has created duplicates. I saw a post by another customer that was frustrated with the iCal importer plugin and was looking for the source calendar to manage calendar changes which is also what I was hoping this plugin would do. Which does not appear to be the case. Our client manages all of their class schedules through their Google calendar and is not looking to manage it in multiple locations. I was hoping the frequency of the import with the ability to overwrite the recurring events would just wipe out the calendar and resynchronize the calendar data upon a new import.

I have had to bulk delete the imported data several times and attempt to start over but nothing I seem to do is working right with this plugin. Your interface for Events Calendar Pro look and appears as though it would function at a high standard however I am just not finding that to be the case. If you can help me understand how to make the importer work so that when the import is initiated it wipes any pre-existing data and imports the latest as well as the recurring events that would be great.

[George]

Hey @Donald,

I’m sorry to hear about all of the trouble with our plugin, and can confirm much of the behavior you describe. I will investigate it a bit more closely to see how we’re doing in terms of fixing/improving those things.

To help with that, can you first share your system information with us? Here’s how to do that → https://theeventscalendar.com/knowledgebase/sharing-sys-info/

---

Near then end of your reply you mention this:

If you can help me understand how to make the importer work so that when the import is initiated it wipes any pre-existing data and imports the latest as well as the recurring events that would be great.

There’s unfortunately not a really solid way to go about erasing all events from the site before upon an iCal Import, and doing that would be very inefficient. It’s similar to what you describe here:

I was hoping the frequency of the import with the ability to overwrite the recurring events would just wipe out the calendar and resynchronize the calendar data upon a new import.

There does sound to be like a bug with recurring events, however, which I will investigate.

Let me know if you can post that system information, and I will look through it to see if anything problematic stands out that could be a factor in your sub-par experiences with our plugin.

Sincerely,
George

[Donald]

This reply is private.

• This reply was modified 10 years, 1 month ago by Donald.

[George]

I’m sorry to hear that our plugins aren’t the right tools for the job, but am happy to issue a refund here. Follow the steps here and we’ll issue a refund immediately! → https://theeventscalendar.com/knowledgebase/refund-policy/

Thank you for giving our plugins a shot to begin with. 🙂
George

[Author]

Posts