1 saved import did not complete error message

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  • March 28, 2016 at 4:12 pm #1095014
    Sibyl
    Participant

    I just installed The Events Calendar Pro and the importer and am getting that error message. The calendar only imports items up to September and then seems to stall out.

    I can’t revert to a different theme on the live site and I’m unwilling to buy a separate license to put it on a test site. Please advise on what to do next. I’m happy to grant access if you want to take a look.

    March 28, 2016 at 4:16 pm #1095019
    Sibyl
    Participant

    This reply is private.

    March 28, 2016 at 10:35 pm #1095234
    George
    Participant

    Hey @Sibyl,

    Sorry to hear about this!

    1. For the failed import issue, can you share a link to the ical file you’re using? If it’s a literal file, not a URL endpoint somewhere, then you can upload the file to cloudup.com or something like http://ge.tt and share a link to do that here in your reply…I’ll test it out and see what I find.

    2. Also, can you clarify if you are doing manual imports, or is this a “scheduled” import?

    As for no events on the events page:
    3. Does anything improve if you deactivate all plugins on your site EXCEPT for just The Events Calendar, iCal Importer, and Events Calendar Pro?

    4. Head to Settings → Permalinks in your site’s wp-admin. What are the permalinks set to on your site? Are they /%postname%/, for example?

    Thank you!
    George

    March 29, 2016 at 8:28 am #1095403
    Sibyl
    Participant

    This reply is private.

    March 29, 2016 at 10:37 am #1095525
    Sibyl
    Participant

    Ok—I seem to have resolved the page display by using a different template, so I’m good there.

    I still have the problem with getting the import error message.

    March 29, 2016 at 10:53 am #1095532
    Sibyl
    Participant

    Here’s more info:

    If I let the import spin long enough, I get this error message: “The server responded with a malformed response. Please see the JS console for more information.”

    March 29, 2016 at 1:56 pm #1095617
    George
    Participant

    Thank you @sibyl!

    In regards to the importer issues, sorry to get so granular with detail here, but can you clarify if you are importing this ICS file as a file literally, or are you importing a URL?

    So, are you choosing an actual downloaded file on your computer, are you using the URL https://calendar.google.com/calendar/ical/v9pqn9ln537o1oghufbefeguu0%40group.calendar.google.com/public/basic.ics?

    Thank you!
    George

    March 29, 2016 at 4:48 pm #1095677
    Sibyl
    Participant

    I’m importing a URL. I’m trying to keep it as simple as possible for my client to maintain themselves.

    Thanks,
    s

    March 30, 2016 at 9:23 am #1095935
    George
    Participant

    Thanks for your patience here, @Sibyl.

    I’ve been doing some testing and have interesting results. When I try using the URL to import, I get this result:

    When I download it as a file, though, and then import this file, I get the results correctly:

    Can you try downloading the file and importing that, and see what your results are, too?

    Thank you!
    George

    April 14, 2016 at 9:35 am #1102526
    Support Droid
    Keymaster

    This topic has not been active for quite some time and will now be closed.

    If you still need assistance please simply open a new topic (linking to this one if necessary)
    and one of the team will be only too happy to help.

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